Dyson DC17 User Guide - Page 11

LIMITED WARRANTY AND CUSTOMER CARE Dyson Customer care If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at the number below with your serial number and details of where/when you bought the cleaner, or contact us via the Dyson website. The serial number can be found on the main body of the machine behind the bin. Most questions can be solved over the phone by one of our Helpline staff. If your vacuum cleaner needs service, call the Dyson Helpline so we can discuss the available options. If your machine is under warranty, and the repair is covered, it will be repaired at no cost. Dyson Helpline: Call 1-866-693-9766 toll free, 7 days a week. Please register as a Dyson owner Thank you for choosing to buy a Dyson. To help us ensure you receive prompt and efficient service, please register as a Dyson owner. There are two ways to do this: • by completing and returning the enclosed form to us by mail • online at www.dyson.com This will confirm ownership of your Dyson in the event of an insurance loss, and enable us to contact you if necessary. Terms and conditions of the Dyson 5 year limited warranty What is covered Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of five years from the date of purchase, when used for private household purposes in accordance with the Dyson Owners Manual. This warranty provides, at no extra cost to you, all labor and parts to place your vacuum cleaner in proper operating condition during the warranty period. This warranty is subject to the following terms: What is not covered Dyson, Inc. shall not be liable for costs incurred as a result of: • Machines purchased from an unauthorized dealer. • Clearing blockages from your machine. • Use of parts not in accordance with the Owners Manual. • Careless operation or handling, misuse and/or lack of maintenance or use not in accordance with the Owners Manual. • External sources such as weather. • Repairs or alterations carried out by unauthorized parties or agents. • Use of the vacuum cleaner other than for normal domestic purposes within the United States, e.g. for commercial or rental purposes. • Use of parts and accessories other than those produced or recommended by Dyson, Inc. Warranty Service • Please fill out and return the Product Registration form, or register online at www. dyson.com • Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner's rating plate, which is on the main body of the machine behind the bin.