Dyson DC31 Operation Manual - Page 9

2 YEAR GUARANTEE - TERMS AND CONDITIONS To help us ensure you receive prompt and efficient service, please register as a Dyson handheld vacuum owner. There are three ways to do this: • Online (Australia only) at [email protected] • By calling the Dyson Customer Care Helpline. • By completing and returning the enclosed form to us by mail. This will confirm ownership of your Dyson handheld vacuum in the event of an insurance loss and enable us to contact you if necessary. DYSON CUSTOMER CARE If you have a query about your Dyson handheld vacuum call the Dyson Customer Care Helpline and quote your serial number or contact us via the Dyson website. The serial number can be found on the main body of the handheld vacuum, behind the filter. Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff. If your Dyson handheld vacuum needs a service, call the Dyson Customer Care Helpline so we can discuss the available options. DYSON CUSTOMER CARE DETAILS Any queries - just call the Dyson Customer Care Helpline AU: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST) www.dyson.com.au NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm) www.dyson.co.nz SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm) www.dyson.com.sg ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm) www.dyson.co.id MY: 603 7710 5877 (Mon-Fri 9.00am to 5.30pm, Sat 9.00am to 1.00pm) www.dyson.my SUMMARY OF COVER Terms and conditions of the Dyson 2 year guarantee. • The guarantee becomes effective from the date of purchase. • All work will be carried out by Dyson Appliances (Aust) Pty Ltd, Avery Robinson Ltd (NZ), Singapore's authorised agent - Service @Home Pte Ltd, Indonesia's authorised agent - PT Higienis Indonesia, Malaysia's authorised agent - Visionary Solutions or their authorised agents. • Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd. • The repair or replacement of your Dyson handheld vacuum under guarantee will not extend the period of guarantee. • The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer. • You must provide proof of purchase before any work can be carried out on your Dyson handheld vacuum. Without this proof, any work carried out will be chargeable. Please keep your receipt. WHAT IS COVERED • The repair or replacement of your Dyson handheld vacuum if it is found to be defective due to faulty materials, workmanship or function within 2 years of purchase (if any part is no longer available or out of manufacture, Dyson will replace it with a functional replacement part). WHAT IS NOT COVERED Dyson shall not be liable for costs of repair or replacement of a product incurred as a result of: • Normal wear and tear. • Reduction in battery discharge time due to battery age or use. • Industrial use of the Dyson handheld vacuum such as vacuuming gyprock dust or builders dust may void your guarantee. • Accidental damage, faults caused by negligent use or care, neglect, careless operation or handling of the Dyson handheld vacuum which is not in accordance with this Dyson Operating Manual. • Blockages - please refer to this Dyson Operating Manual for details on how to unblock your Dyson handheld vacuum. • Use of the Dyson handheld vacuum for anything other than normal domestic purposes. • Use of parts not assembled or installed in accordance with the instructions of Dyson. • Use of parts and accessories other than those produced or recommended by Dyson. • External sources such as transit damage or weather. • Repairs or alterations carried out by parties other than Dyson or its authorised agents. • If you are in any doubt as to what is covered by your guarantee, please call the Dyson Customer Care Helpline on: Australia 1800 239 766 New Zealand 0800 397 667 Singapore 7000 435 7546 Indonesia 021 707 39766 Malaysia 603 7710 5877 ABOUT YOUR PRIVACY Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to access your personal information or see our full privacy policy, please contact us at: [email protected] PRODUCT INFORMATION Net weight: 1.52kg Please note: Small details may vary. 9