EdgeStar CWD1550WPORTK Owner s Manual - Page 26

Before calling for service If the unit appears to be malfunctioning, the issue could be solved by following the suggestions in the "Solution" column. Issue Unit will not start up Door will not open Water leakage Possible Cause Improper installation or setup. The door lock is engaged. Machine's safety protection design is working. Hose connections are not tight. Drain pipe is blocked. Coin trap knob is loose. Solution Ensure the door is closed tightly. Ensure power cord is plugged in properly. Check to make sure the electrical outlet has power. Check if water supply tap/valve is opened. Press On/Off button to activate display panel. Allow unit to cool to a safe temperature. The door lock will release when temperature is safe. Turn unit Off / On or disconnect power if door lock does not release. Check and properly fasten inlet hoses. Clean the drain line / check for proper installation. Check and tighten coin trap knob. Indicator or display does not light Detergent residue remains in detergent dispenser Unsatisfactory washing results Power is off or unit has become unplugged. Control Board or wiring harness has a connection problem. Washing powder has become damp and is clumped together. The clothes are too soiled for the selected wash cycle. The wash drum is overloaded. Water temperature is too cold. Check to see if the power is shut off and plug is connected properly. Thoroughly clean the detergent dispenser and dry with a cloth. Use High Efficiency liquid detergent designed for use with front loading washing machines. Make sure you have selected the proper procedure / water temperature according to the wash label instructions. Ensure that the wash drum has not been overloaded. Abnormal noise or excessive vibration Washer does not drain properly or drain cycle does not complete My clothes are not dry when cycle complete Door is open and unit appears to be running Improper Installation. Heavy wash load. Improper installation. Wash load too large or too small. Start button was pressed when door not closed fully and safety protection mode engaged. Check to make sure the Transport Shipping Bolts have been properly removed. Ensure the unit is installed on a solid and level floor and that leveling legs are adjusted properly. Check to make sure there are no loose articles left in the drum. Ensure unit is not overloaded. Heavy loads may produce thumping sounds. Check that drain hose is not bent or obstructed to prevent proper flow. If using a floor drain setup, ensure that a siphon break is installed properly at a minimum of 28" from the bottom of the washer. Refer to the 'Connect Drain Hose" section of this manual for proper installation instructions for your particular drain setup. A heavy wash load will extend the amount of time required to fully dry. A small load may reduce the ability of the unit to properly tumble and dry. Allow unit to complete its protect mode process. The unit will drain fully and after approximately 5 minutes, will display E30 error code (door open). You may now turn the unit Off and On and operate normally. Please contact an authorized technician if problem persists. 21