Electrolux E36GC76PPS Complete Owner's Guide (English) - Page 15

Solutions to common problems 15 Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. Before you call Problem Solution Surface burners do not light. • Surface control knob has not been completely turned to position. Turn the Surface Control knob to and push in and until burner ignites and then turn control knob to desired flame size. • Be sure gas supply valve is open. • Burner ports are clogged. Clean burner. See Cleaning the burner grates, burner caps, burner heads in general care & Cleaning section. With the burner off, clean ports with a small-gauge wire or needle. • Power cord is disconnected from outlet (Electric ignition models only). Be sure cord is securely plugged into the outlet. • Electrical power outage (electric ignition models only). Burners can be lit manually. See Setting Surface Controls in this Use and Care Guide. Burner flame only • Burner ports are clogged. With the burner off, clean ports by using a small- lights half way gauge wire and needle. around burner • Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame is full. Dry the burners thoroughly following instructions in the General Cleaning section. Burner flame is orange • Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue. • In coastal areas, a slightly orange flame is unavoidable due to salt air. Scratches or abrasion on ceramic glass cooktop surface • Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop surface and bottom of utensils are clean before use. Small scratches do not affect cooking and will become less visible with use. • Cleaning materials not recommended for glass ceramic cooktop have been used. See Ceramic-Glass Cooktop section in this Use and Care Guide. Metal marks on ceramic glass • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use a mildly abrasive cleanser to remove marks. Brown streaks and specks on ceramic glass • Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See instructions under General Care & Cleaning. • Cleaning materials not recommended for ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See Ceramic Glass Cooktop section in this Use and Care Guide. Areas of discoloration on ceramic glass • Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop cleaning creme, Scrub with a clean damp paper towel until the stain disappears. Wipe remaining paste away, then apply a small amount of cooktop cleaning creme and polish with a clean paper towel. Use cookware with clean, dry bottoms. See Ceramic Glass Cooktop section in this Use and Care Guide. Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)