Epson 1400 Start Here - Page 7

Solving Problems The printer makes noise after ink cartridge installation. • The first time you install ink cartridges, the printer must charge its print head for three minutes or so. Wait until charging finishes (the green power light stops flashing) before you turn off the printer, or it may charge improperly and use excess ink the next time you turn it on. • If the printer stops moving or making noise, but the green power light is still flashing after five minutes, turn off the printer. If the light is still flashing when you turn it back on, contact Epson as described in "Any Questions?". • Turn off the printer, then make sure the ink cartridges are inserted all the way and the ink cartridge cover is closed completely. Also make sure no packing material remains in the printer. Wait a moment, then turn the printer back on to clear the error. You're having problems installing the printer software. • Carefully follow the installation instructions to the left. Do not connect your printer to the computer until you are instructed to do so, and make sure your printer is turned on and the USB cable is securely connected at both ends. Also make sure your system meets the system requirements listed in the User's Guide. • Close your other programs, including any screen savers and virus protection software, and install the software again. Any Questions? Look here for answers: User's Guide Basic steps for using the printer. On-screen Reference Guide Click the desktop shortcut for easy access to printer information. On-screen help with your software Select Help or ? when you're using your software. Epson Technical Support Internet Support Visit Epson's support website at epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name (Epson Stylus Photo 1400) • Product serial number (located on the back of the printer) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Then call: • U.S.: (562) 276-7282, 6 AM to 6 PM, Pacific Time, Monday through Friday • Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Software Technical Support Adobe® Photoshop® Elements (206) 675-6358 Web: www.adobe.com/support