Epson 2400 Start Here Card - Page 8

To Purchase an Optional Film Adapter or Other Accessories Call the EPSON StoreSM at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 873-7766 for dealer referral. Software Technical Support If you're having problems with your software, use the contact information below. Software Telephone Fax Internet and E-mail EPSON Scan U.S. (562) 276-4382 support.epson.com Canada (905) 709-3839 6:00 AM to 6:00 PM, PT, Monday-Friday EPSON Smart Panel (510) 445-8616 (510) 445-8601 www.newsoftinc.com [email protected] Adobe Photoshop Elements Windows (206) 675-6358 Macintosh (206) 675-6258 www.adobe.com/support Problems? First, check the light on the scanner. Flashing green Warming up or scanning. Green Ready to scan. Flashing red Make sure the transportation lock is unlocked (see section 3). Try restarting your computer and turning the scanner off and then on again. If the red light is still flashing, contact your dealer or EPSON. Off Make sure your scanner is connected to your computer and plugged into a working power source. If your problem is listed here, try these suggestions. The New Hardware Wizard Click Cancel and follow the steps in "Install the appears on your screen. Software" on the other side of this sheet. Disconnect the scanner before installing the software. You see a message about a HI-SPEED USB device in Windows XP. Click the x in the corner of the message to close it. Your scanner will work correctly, although not at maximum speed. You see an error message when you try to scan, or the scanner doesn't scan. Make sure the scanner is connected to your computer and plugged into a power source. Make sure the transportation lock is pushed all the way to the right (see section 3). Uninstall the following programs: EPSON Photo Print, EPSON Scan, EPSON Smart Panel, and ScanToWeb. In the Windows Control Panel, use the Add/Remove Programs utility to uninstall software. Then follow the instructions on the other side of this sheet to reinstall your scanner software. You can't scan negatives Make sure the scanner film holder is positioned or slides. correctly, and the scanner glass is clean. Make sure the cable for the transparency unit is connected to the scanner (see section 3) and the reflective document mat is removed. If you're using Home or Professional mode, make sure the Document Type or Film Type matches what you're scanning: either Color Negative Film, B&W Negative Film, or Positive Film (for slides and transparencies). EPSON is a registered trademark and EPSON Smart Panel is a trademark of SEIKO EPSON CORPORATION. EPSON Perfection is a registered trademark, and EPSON Store and SoundAdvice are service marks of Epson America, Inc. General Notice: Other product names are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks. Copyright © 2003 by Epson America, Inc. Printed on recycled paper. 6/03 Printed in XXX CPD-14017R2 4025689-02