Epson 4880 Warranty Statement - Page 7

Repair Program: Under the Repair Program, (a) Epson can refer you to an Epson-authorized Customer Care Center near you, or (b) you can choose to ship your defective unit directly to Epson's central service facility. If you choose (a), it will be your responsibility to contact the Customer Care Center and make arrangements to carry your printer in for service or (if offered by the Customer Care Center) to obtain on-site service. If you choose method (a) above, you can transport the unit without packaging. (For details about proper packing, shipping, and carry-in procedures, please see "Repackaging and Transportation Instructions" below.) If you choose method (b) above, you must first contact an Epson support technician, who will explain the details and times for pick-up of the defective unit from your location. You will need to package the unit in its original box and packing materials and prepare it for shipping. If you do not have the box or packing materials you may obtain them through Epson. Please allow five to seven business days after pick-up for the repaired unit or a replacement unit to be sent to you. Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must secure return of the defective product by providing Epson with a valid credit card number with sufficient credit to cover the price of the replacement product. You will be billed at the Manufacturer's Suggested Retail Price for the printer if the defective product is not returned to Epson within 10 business days of shipment of the replacement product from Epson. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. Upon verification of security, Epson will ship the replacement unit promptly, typically via next business day delivery for most business locations. Shipments to more remote locations and to residential addresses, and shipments to Canada, may be shipped for later delivery. For calls completed prior to 1:00 PM Pacific Time the exchange unit will usually ship the same day. For calls completed after 1:00 PM PT the exchange unit will usually ship on the following business day. It is your responsibility to unpack, re-install optional components (paper tray, roll paper spindle, etc.), and set up the exchange product at your location. It is also your responsibility to properly repack the defective product in the exchange unit box and return it to Epson within 10 business days using any instructions provided by Epson. You will need to remove all optional components