Epson 740HD User Manual - Page 3

Troubleshooting, Where to get help, Notices, Manual, Telephone support services, Internet support

Page 3 highlights

Troubleshooting If you see a blank screen or the No signal message after turning on your computer or video device, check the following: •• Make sure the Status light on the projector is blue and not flashing, and the A/V Mute slide is open. •• Press the Source Search button on the projector or the remote control to switch to the correct image source, if necessary. •• Press the Home button on the projector or the remote control to verify source input and settings. •• If you're using a Windows® laptop, press the function key on your keyboard that lets you display on an external monitor. It may be labeled CRT/LCD or have an icon such as . You may have to hold down the Fn key while pressing it (such as Fn + F7). Wait a moment for the display to appear. •• If you're using a Mac laptop, open System Preferences and select Displays. Click the Arrangement tab and select the Mirror Displays checkbox. Where to get help Manual For more information about using the projector, click the icon on your desktop to access the online manual (requires an Internet connection). If you don't have a User's Guide icon, you can install it from the projector CD or go to the Epson website, as described below. Telephone support services To use the Epson® PrivateLine® Support service, call (800) 637-7661. This service is available for the duration of your warranty period. You may also speak with a support specialist by calling (562) 276-4394 (U.S.) or (905) 709-3839 (Canada). Support hours are 6 am to 8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Internet support Visit epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson. Registration Register today to get product updates and exclusive offers. You can use the CD included with your projector or register online at epson.com/webreg. Notices Declaration of Conformity According to 47CFR, Part 2 and 15, Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers. We: Epson America, Inc. Located at: 3840 Kilroy Airport Way MS: 3-13 Long Beach, CA 90806 Tel: (562) 981-3840 Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed, is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR 2.909. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: Epson Type of Product: LCD Projector Model: H801A/H764A/H772A Marketing Name: PowerLite Home Cinema 640/740HD/1040 Epson America, Inc. Limited Warranty Two-Year Projector Limited Warranty and 90-Day Lamp Limited Warranty. What Is Covered: Epson America, Inc. ("Epson") warrants to the original retail purchaser of the Epson projector product enclosed with this limited warranty statement that the product, if purchased new and operated in the United States, Canada, or Puerto Rico will be free from defects in workmanship and materials for a period of two (2) years from the date of original purchase. This limited warranty applies only to the projector and not to the projector lamp, which carries a limited warranty period of ninety (90) days from the date of original purchase. For warranty service, you must provide proof of the date of original purchase. What Epson Will Do To Correct Problems: If your product requires service during the limited warranty period, please call Epson at the number on the bottom of this statement and be prepared to provide the model, serial number, and date of original purchase. Epson will, at its option, repair or replace the defective unit, without charge for parts or labor. If Epson authorizes an exchange for the defective unit, Epson will ship a replacement product to you, freight prepaid, so long as you use an address in the United States, Canada, or Puerto Rico. You are responsible for securely packaging the defective unit and returning it to Epson within five (5) working days of receipt of the replacement. Epson requires a debit or a credit card number to secure the cost of the replacement product in the event that you fail to return the defective one. If Epson authorizes repair instead of exchange, Epson will direct you to send your product to Epson or its authorized service center, where the product will be repaired and sent back to you. You are responsible for packing the product and for all costs to and from the Epson authorized service center. When warranty service involves the exchange of the product or of a part, the item replaced becomes Epson property. The exchanged product or part may be new or refurbished to the Epson standard of quality, and at Epson's option, the replacement may be another model of like kind and quality. Epson's liability for replacement of the covered product will not exceed the original retail selling price of the covered product. Exchange or replacement products or parts assume the remaining warranty period of the product covered by this limited warranty. If Epson replaces the lamp as part of the warranty service, the replacement lamp carries the limited 90-day warranty stated above. What This Warranty Does Not Cover: This warranty covers only normal use in the United States, Canada, or Puerto Rico. Excessive continual use is not considered normal use. This warranty does not cover consumables such as filters. This warranty is not transferable. Epson is not responsible for warranty service should the Epson label or logo or the rating label or serial number be removed. Epson is not responsible for warranty service should the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, software problems, the use of non-Epson lamps, add-in cards or cables, interaction with non-Epson products, or service other than by Epson or an Epson Authorized Servicer. Postage, insurance, or shipping costs incurred in presenting your Epson product for carry-in warranty service are your responsibility. Epson will pay for all freight charges if you choose to send your unit to Epson for repair. If a claimed defect cannot be identified or reproduced in service, you will be held responsible for costs incurred. DISCLAIMER OF WARRANTIES: THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR FIRM ARE VOID. Remedies: Your exclusive remedy and Epson's entire liability for a material breach of this Agreement will be limited to a refund of the price paid for the Epson products covered by this Agreement. Any action for breach of warranty must be brought within 3 months of the expiration date of the warranty. Epson is not liable for performance delays or for nonperformance due to causes beyond its reasonable control. Except as provided in this written warranty, neither Epson nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct, special, incidental or consequential damages, including lost profits, cost of substitute equipment, downtime, claims of third parties, including customers, or injury to property, resulting from the use or inability to use the Epson products, whether resulting from a breach of warranty or any other legal theory. Some jurisdictions do not allow limits on warranties or remedies for breach in certain transactions. In such jurisdictions, the limits in this paragraph and the preceding paragraph may not apply. In Canada, warranties include both warranties and conditions. Arbitration, Governing Laws: Any disputes arising out of this Agreement will be settled by arbitration, before a single arbitrator in Los Angeles, California, in accordance with the commercial Arbitration Rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This Agreement shall be construed in accordance with the laws of the State of California, except this arbitration clause which shall be construed in accordance with the Federal Arbitration Act. To find the Epson-Authorized Reseller nearest you, please visit our website at: epson.com. To find the Epson Customer Care Center nearest you, please visit epson.com/support. To contact the Epson ConnectionSM, please call (800) 637-7661 or (562) 276-4394 in the U.S. and (905) 709-3839 in Canada or write to Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012.

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Troubleshooting
If you see a blank screen or the
No signal
message after turning on your
computer or video device, check the following:
Make sure the Status light on the projector is blue and not flashing,
and the A/V Mute slide is open.
Press the
Source Search
button on the projector or the remote control
to switch to the correct image source, if necessary.
Press the
Home
button on the projector or the remote control to verify
source input and settings.
If you’re using a Windows
®
laptop, press the function key on your
keyboard that lets you display on an external monitor. It may be labeled
CRT/LCD
or have an icon such as
. You may have to hold down
the
Fn
key while pressing it (such as
Fn + F7
). Wait a moment for the
display to appear.
If you’re using a Mac laptop, open
System Preferences
and select
Displays
. Click the
Arrangement
tab and select the
Mirror Displays
checkbox.
Where to get help
Manual
For more information about using the projector, click the icon on your
desktop to access the online manual (requires an Internet connection). If you
don’t have a User’s Guide icon, you can install it from the projector CD or go
to the Epson website, as described below.
Telephone support services
To use the Epson
®
PrivateLine
®
Support service, call (800) 637-7661. This service
is available for the duration of your warranty period. You may also speak with
a support specialist by calling (562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6
AM
to 8
PM
, Pacific Time, Monday through Friday, and 7
AM
to 4
PM
, Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.
Internet support
Visit
epson.com/support
(U.S.) or
epson.ca/support
(Canada) for solutions
to common problems. You can download utilities and documentation, get
FAQs and troubleshooting advice, or e-mail Epson.
Registration
Register today to get product updates and exclusive offers. You can use the
CD included with your projector or register online at
epson.com/webreg
.
Notices
Declaration of Conformity
According to 47CFR, Part 2 and 15, Class B Personal Computers and Peripherals; and/or
CPU Boards and Power Supplies used with Class B Personal Computers.
We:
Epson America, Inc.
Located at:
3840 Kilroy Airport Way
MS: 3-13
Long Beach, CA 90806
Tel:
(562) 981-3840
Declare under sole responsibility that the product identified herein, complies with
47CFR Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed,
is identical to the representative unit tested and found to be compliant with the
standards. Records maintained continue to reflect the equipment being produced
can be expected to be within the variation accepted, due to quantity production and
testing on a statistical basis as required by 47CFR 2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
Trade Name:
Epson
Type of Product:
LCD Projector
Model:
H801A/H764A/H772A
Marketing Name:
PowerLite Home Cinema 640/740HD/1040
Epson America, Inc. Limited Warranty
Two-Year Projector Limited Warranty and 90-Day Lamp Limited Warranty.
What Is Covered:
Epson America, Inc. (“Epson”) warrants to the original retail purchaser
of the Epson projector product enclosed with this limited warranty statement that the
product, if purchased new and operated in the United States, Canada, or Puerto Rico
will be free from defects in workmanship and materials for a period of two (2) years
from the date of original purchase. This limited warranty applies only to the projector
and not to the projector lamp, which carries a limited warranty period of ninety (90)
days from the date of original purchase. For warranty service, you must provide proof
of the date of original purchase.
What Epson Will Do To Correct Problems:
If your product requires service during
the limited warranty period, please call Epson at the number on the bottom of this
statement and be prepared to provide the model, serial number, and date of original
purchase. Epson will, at its option, repair or replace the defective unit, without charge
for parts or labor. If Epson authorizes an exchange for the defective unit, Epson will
ship a replacement product to you, freight prepaid, so long as you use an address in
the United States, Canada, or Puerto Rico. You are responsible for securely packaging
the defective unit and returning it to Epson within five (5) working days of receipt of
the replacement. Epson requires a debit or a credit card number to secure the cost of
the replacement product in the event that you fail to return the defective one. If Epson
authorizes repair instead of exchange, Epson will direct you to send your product to
Epson or its authorized service center, where the product will be repaired and sent
back to you. You are responsible for packing the product and for all costs to and from
the Epson authorized service center. When warranty service involves the exchange of
the product or of a part, the item replaced becomes Epson property. The exchanged
product or part may be new or refurbished to the Epson standard of quality, and at
Epson’s option, the replacement may be another model of like kind and quality. Epson’s
liability for replacement of the covered product will not exceed the original retail
selling price of the covered product. Exchange or replacement products or parts assume
the remaining warranty period of the product covered by this limited warranty. If Epson
replaces the lamp as part of the warranty service, the replacement lamp carries the
limited 90-day warranty stated above.
What This Warranty Does Not Cover:
This warranty covers only normal use in the
United States, Canada, or Puerto Rico. Excessive continual use is not considered normal
use. This warranty does not cover consumables such as filters. This warranty is not
transferable. Epson is not responsible for warranty service should the Epson label or
logo or the rating label or serial number be removed. Epson is not responsible for
warranty service should the product fail to be properly maintained or fail to function
properly as a result of misuse, abuse, improper installation, neglect, improper shipping,
damage caused by disasters such as fire, flood, and lightning, improper electrical
current, software problems, the use of non-Epson lamps, add-in cards or cables,
interaction with non-Epson products, or service other than by Epson or an Epson
Authorized Servicer. Postage, insurance, or shipping costs incurred in presenting your
Epson product for carry-in warranty service are your responsibility. Epson will pay for all
freight charges if you choose to send your unit to Epson for repair. If a claimed defect
cannot be identified or reproduced in service, you will be held responsible for costs
incurred.
DISCLAIMER OF WARRANTIES:
THE WARRANTY AND REMEDY PROVIDED ABOVE
ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNLESS STATED
HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR
FIRM ARE VOID.
Remedies:
Your exclusive remedy and Epson’s entire liability for a material breach of
this Agreement will be limited to a refund of the price paid for the Epson products
covered by this Agreement. Any action for breach of warranty must be brought within
3 months of the expiration date of the warranty. Epson is not liable for performance
delays or for nonperformance due to causes beyond its reasonable control. Except as
provided in this written warranty, neither Epson nor its affiliates shall be liable for any
loss, inconvenience, or damage, including direct, special, incidental or consequential
damages, including lost profits, cost of substitute equipment, downtime, claims of third
parties, including customers, or injury to property, resulting from the use or inability to
use the Epson products, whether resulting from a breach of warranty or any other legal
theory. Some jurisdictions do not allow limits on warranties or remedies for breach in
certain transactions. In such jurisdictions, the limits in this paragraph and the preceding
paragraph may not apply.
In Canada, warranties include both warranties and conditions.
Arbitration, Governing Laws:
Any disputes arising out of this Agreement will be settled
by arbitration, before a single arbitrator in Los Angeles, California, in accordance
with the commercial Arbitration Rules of the American Arbitration Association, and
judgment upon the award rendered by the arbitrator may be entered in any court
having jurisdiction thereof. This Agreement shall be construed in accordance with the
laws of the State of California, except this arbitration clause which shall be construed
in accordance with the Federal Arbitration Act.
To find the Epson-Authorized Reseller nearest you, please visit our website at:
epson.com.
To find the Epson Customer Care Center nearest you, please visit epson.com/support.
To contact the Epson Connection
SM
, please call (800) 637-7661 or (562) 276-4394 in the
U.S. and (905) 709-3839 in Canada or write to Epson America, Inc., P.O. Box 93012, Long
Beach, CA 90809-3012.