Epson 7850p Product Support Bulletin(s) - Page 31

EPSON PRODUCT SUPPORT BULLETIN Date: PSB #: Reference: Product(s): Subject: 04/19/2004 Originator: TC PSB.2004.04.005 Authorization: N/A Total Pages: 1 PowerLite 735c/7850p & 8300i (with EasyMP.net module.) EMP NS Connection failures caused by Remote Control applications This bulletin was created to inform you of an issue that can occur when using the PowerLite 735c/7850p, 8300i (with EasyMP.net module) and remote control software. Description of Issue: The user attempts to run EMP NS Connection on Windows 98SE/Me/2000/XP with the PowerLite 735c/7850p/ 8300i (with EasyMP.net module). When the EMP NS Connection application is launched, it immediately gives an error message stating that EMP NS Connection "FAILED TO INITIALIZE." Reason: Epson has found that remote control software, like PCAnywhere and RealVNC, causes a conflict with the EMP NS Connection application. These remote control applications use a "Video Hook Driver" that conflicts with the Epson GDI Monitor driver that is installed and used by EMP NS Connection. Most remote control programs load a small client application at Windows startup and leave an icon in the system tray (located at the bottom right on the desktop) to indicate they have been loaded. In most cases, the remote control software can be turned off by right-clicking on the icon in the system tray and disabling or exiting the program. Remote control applications do not have to be removed from the system in order for EMP NS Connection to run properly; they just need to be turned off. Consult the documentation that came with the remote control software for information on how to disable the software from automatically launching every time the computer is started. Once the remote control software has been turned off, EMP NS Connection should run without returning an error. If you continue to have issues connecting to the projector, consult the EMP NS Connection Help file or User's Guide for troubleshooting assistance. Notes: VNC stands for Virtual Network Computing. It is a remote console utility which allows a user at his computer to assume control of another computer across a network, as if they were sitting in front of that computer. Remote Control Applications known to conflict with Epson EMP NS Connection • PCAnywhere - versions 32, 9.0, 9.2, 10.0, 10.5 and 11.0 by Symantec • Real VNC - versions 3.3.7 and 4.0 beta by RealVNC with the GNU Library General Public License • TightVNC - version 1.3dev3 based on VNC with the GNU Library General Public License • NetworkStreaming - v. 7.1 (formerly ExpertVNC) Any other VNC remote control software based on RealVNC under the GNU Library General Public License or remote control programs that load a "Video Hook Driver" (listed in Windows Device Manager under "Display Adapters), can cause similar conflicts. Page 1 of 1 PSB.2004.04.005