Epson ActionPC 5000 User Manual

Epson ActionPC 5000 Manual

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  • Epson ActionPC 5000 | User Manual - Page 1
    EPSON® User's Guide 89 Printed on 50% recycled paper with 10% post consumer content
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    OF WARRANTY Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this manual, and shall without notice. TRADEMARKS EPSON is a registered trademark of Seiko Epson Corporation. EPSON Connection is a service mark of Epson America, Inc.
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    in this User's Guide, do not attempt to service the computer yourself. . Unplug the computer and refer servicing to qualified service personnel under the performance. Adjust only those controls that are covered by the operating instructions. . If you plan to use the computer in Germany, observe
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    de sécurité Lire attentivement les instructions suivantes et les conserver pour les consulter en cas de be&n. Observer soigneusement tous les avertksements et directives marques sur l'ordinateur. . D&brancher l'ordinateur avant de
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    installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio and television reception. However, there is no guarantee that interference will not occur in a particular
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    Introduction Your new EPSON® computer is a versatile system ideally suited for use as a network memory, expandable to 64MB a System and video BIOS shadow RAM a 8KB of internal processor cache, with support for 64KB, 128KB, or 256KB of external cache a 1MB of on board video memory, expandable to
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    can also be used for ISA cards) 0 Space for up to four mass storage devices, three externally accessible and one internal; on-board controllers support up to two IDE hard disk drives and two diskette drives 0 Password security and anti-virus features. Your system contains local bus interfaces for
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    you. Optional Equipment You can easily upgrade your computer by installing additional memory and a wide variety of options, as described below. (Installation instructions are provided in Chapters 4 and 5.) System Memory By adding 1MB, 2MB, 4MB, 8MB, 16MB, or 32MB SIMMs (single inline memory modules
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    main system board. Additional cache allows your system to access frequently used data faster, improving the overall performance of the system. Microprocessor Your system supports the following microprocessors: cl 486SX/25 or /33 a 486SX2/50 or /66 a 486DX/33, /40, or /50 a 486DX2/50 or /66 a Pentium
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    . If your system was configured for you, these drivers have already been installed. If you need to install them yourself, see Chapter 2 for instructions on installing the IDE driver. The README.TXT file on Drivers diskette 2 tells you how to install video drivers for specific applications. See
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    Manual This manual contains the information you need to get the best results from your computer. You don't have to read everything in this book; see the following chapter summaries to find the sections you need. Chapter 1 provides instructions . Chapter 6 contains troubleshooting tips. The Appendix
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    to the support staff. See Chapter 6 for more information. If you purchased your computer outside the United States or Canada, contact your EPSON dealer or the marketing location nearest you for customer support and service. International marketing locations are listed at the end of this manual
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    information. CompuServe On-line Support If you have a modem, the fastest way to access helpful tips, specifications, drivers, application notes, tables for DIP switch or jumper settings, and bulletins for EPSON products is through the Epson America Forum on CompuServe.@ If you are not currently
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    Memory 3 Video Memory 3 Cache Memory 4 Microprocessor 4 Drives 4 SVGA and IDE Drivers 5 How to Use This Manual 6 Where to Get Help 7 CompuServe On-line Support 8 Chapter 1 Setting Up Your System Getting Started 1-1 Choosing a Location 1-1 Unpacking Your Computer 1-2 Setting the Voltage
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    2-6 Setting the Boot Options 2-8 Setting the Security and Anti-Virus Options 2-10 Using the Virus Protection Features 2-12 Using the Green PC Features 2-13 Viewing the System Summary 2-14 Exiting SETUP 2-15 Post-SETUP Procedures 2-16 Installing the IDE Driver 2-16 Installing Video Drivers
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    22 Chapter 6 Troubleshooting Identifying Your System 6-1 The Computer Will Not Start 6-3 The Computer Does Not Respond 6-4 Keyboard Problems 6-5 Monitor Problems 6-6 Diskette Problems 6-7 Diskette Drive Problems 6-8 Hard Disk Drive Problems 6-8 Password Problems 6-10 Software Problems 6-11
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    Mouse Problems 6-14 Controller Problems 6-14 External Cache Problems 6-15 Internal Battery Problems System Board Components Microprocessor Upgrades Connector Pin Assignments Tested Operating Environments Options Available from EPSON A-1 A-3 A-3 A-4 A-5 A-5 A-5 A-5 A-6 A-6 A-6 A-7 A-8 A-10
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    Getting started 0 Setting the voltage selector switch 0 Connecting system components CI Turning the computer on and off. Getting Started Follow the instructions below for choosing a location for your new system and unpacking it. Choosing a Location before you set up your system, choose a convenient
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    the factory-such as option cards, memory modules, a hard disk, or a diskette drive-install these options before you connect your computer. See chapters 4 and 5 for instructions. 1-2 Setting up Your system
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    Setting the Voltage Selector Switch Your system is powered by a 200 watt power supply. The power supply voltage is controlled by a switch on the computer's back panel that may be set to 110 VAC or 220 VAC. The computer is shipped with the voltage selector switch set to 110 VAC. This setting is
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    Connecting System Components Use the illustration below to locate the ports on the back of your system as you connect the keyboard, monitor, printer, and other devices. monitor cable power Your system also includes two removable panels above the mouse and keyboard ports. You can remove these panels
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    damage your system. If your system has not already been configured, you may need to install a mouse driver. See your mouse manual for instructions. (If you are using Windows, the Windows installation program automatically loads a mouse driver for Windows applications.) Connecting a Monitor You can
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    3. Examine the connector on the monitor cable and line it up with the VGA port on the computer. Then insert the connector into the port. Caution To avoid damaging the connector, be careful not to bend the pins when you insert it. 4. If the connector has retaining screws, tighten them. 5. Plug the
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    or Other Device Your computer has one bidirectional parallel and two serial ports. To connect a printer or other peripheral device, follow the appropriate instructions below. Using the parallel port Follow these steps to connect a parallel printer to your computer: 1. Place the printer next to the
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    Connecting the Power Cord Follow these steps to connect the computer's power cord: 1. Plug the power cord into the power inlet on the back of the computer. WARNING To avoid an electric shock, be sure to plug the cord into the computer before plugging it into the wall outlet. 2. Plug the other end of
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    Before you turn on your computer, be sure to read the Important Safety Instructions at the beginning of this manual. Follow these steps to turn on your system: 1. If there is a protective card in the diskette drive, remove it. 2. Turn on the monitor, printer, and
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    run the SETUP program to make sure your computer is configured properly. First turn off the computer, as described below, then see Chapter 2 for instructions. When you finish running SETUP, see "Post-SETUP Procedures" on page 2-16 for guidelines on what to do next. Turning Off the Computer Whenever
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    your configuration. SETUP lets you verify or change the following: D System settings such as date, time, diskette drives, and type of video display P Automatic or manual selection of hard disk drives Running SETUP and Installing Drivers 2-1
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    Q Automatic or manual selection of advanced hardware features for optimizing system performance Q System booting options Cl Security password and anti-virus features Q Green PC options, such as the time intervals before the system and the hard disk drive go into low-power standby mode. SETUP also
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    SETUP displays the Main Menu. From this menu, you can select the various options to identify your system's configuration and then save your new values. If you change your mind, you can cancel any changes you have made and restore the default values stored in ROM or load the previously stored values.
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    using. If you have connected a VGA or SVGA monitor to the computer's built-in VGA port, select EGA/VGA. If you connected a monitor that doesn't support VGA to a video adapter card installed in your system, select either the CGA 80 x 25 or the Monochrome option. If you installed a video adapter card
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    screen. If you are using an older drive or a preformatted drive, it may not support the auto-sensing feature. If you press Enter when the Autotype Fixed Disk option is highlighted . See the next section for instructions on how to define your own drive type. Running SETUP and Installing Drivers 2-5
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    memory and shadow memory, and define the advanced chipset. l. Nde . . . i Your system can automatically configure the Advanced System Setup options for you. To avoid configuration problems, you should let the system configure these options. 2-6 Running SETUP and Installing Drivers
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    a good idea to let the system automatically configure this feature. Configuring memory shadow The system can configure the Memory Shadow options or you can manually enable shadowing for your system and video memory as well as for specific blocks of ROM. Your computer can access RAM faster than ROM
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    set your Advanced Chipset Control options or you can manually set them to change the values in the chipset Configuration option to Enabled to let the system automatically configure these options to avoid problems. Setting the Boot Options When you select Boot Options from the Main Menu
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    If you set the Disk drive boot sequence option to C: only, you should disable the Floppy seek option so the system doesn't access the diskette drive during the startup procedure. Disabling this option decreases the time needed to start the system. The other options on this screen determine what you
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    Setting the Security and Anti-Virus Options When you select the Security and Anti-Virus option from the Main Menu, you see the Security and Anti-Virus screen. The password options on this screen let you define both a Supervisor and a User password. You can also specify whether a password is required
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    . Note You must delete the User password before SETUP will allow you to access the supervisor password I If you have forgotten your password, see "Password Problems" in Chapter 6. Running SETUP and Installing Drivers 2-11
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    Using the Virus Protection Features Several options on the Security and Anti-Virus screen allow you to define system protection features. The Diskette Access option allows you to restrict access to your diskette drives based on the password levels you have defined. This prevents unauthorized users
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    Daily, weekly, or monthly. If you respond that you have not performed these functions, however, the system still starts normally. Using the Green PC Features The Green PC options allow you to define how the energy saving features of this Energy Star compliant system will work for you. The options on
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    period of time you've indicated. Note Some hard disk drives do not support a low-power standby mode. Also, the delay caused by the hard disk returning to active mode may cause errors in some applications. If you have problems, you may want to disable the Fixed Disk Timeout option. Viewing the System
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    CMOS Loads the factory default settings stored in ROM back into CMOS. If you change your system configuration using the SETUP program and then have problems, you can load ROM values to boot the system and start over. Loads the current values stored in CMOS for all SETUP options. This ignores
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    . Once you have installed your operating system, install any software you plan to use. See your application program manuals for instructions. Installing the IDE Driver If you want to take advantage of the high-speed performance available through your system's local bus interface for the hard
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    IDE subdirectory on drive A. 3. Type INSTALL and press Enter. 4. Follow the instructions on the screen to install the IDE driver on your hard disk. This interface. To take advantage of this feature, your hard disk drive must support a 32-bit data path that utilizes double-word I/O. To find
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    several utilities and video drivers for Windows and popular DOS applications. For instructions on installing video drivers, see the README.TXT file included on become available, contact the EPSON Connection or access the Epson America Forum on CompuServe. 2-18 Running SETUP and Installing Drivers
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    : tl Working comfortably a Using energy wisely P Using your Green PC features 0 Inserting and removing diskettes cl Stopping a command or program stretch, and move around. P Use a good chair that supports your lower back. A chair withpadded armrests lets you rest your arms as you work. Using
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    cl Keep your copy stand at the same eye level as your screen. This reduces eye and neck strain. Also, rest your eyes occasionally by closing them or focusing on a fixed spot in the distance. 0 Be gentle with your keyboard. Too much force creates tension in your hands. Also, make sure your work
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    reuse or recycle used paper instead of throwing it away. Using Your Green PC Features If you have an Energy Starcompliant monitor, your computer places the monitor system begins accessing the disk. Note Some hard disk drives do not support a low-power standby mode. Also, the delay caused by the hard
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    Inserting and Removing Diskettes To insert a diskette into a 3.5-inch drive, hold the diskette with the label facing up and the shutter leading into the drive, as shown in the following illustration. Slide the diskette into the drive until it clicks into place. To insert a diskette into a 5.25-inch
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    Stopping a Command or Program You may sometimes need to stop a command or program while it is running. If you have entered a DOS or application program command that you want to stop, try one of the following: P Press Ctrl C 0 Press Ctrl Break. If these methods do not work, you may need to reset the
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    of your computer. The screen displays nothing for a moment and then the computer reloads the operating system. If resetting the computer does not correct the problem, you probably need to turn it off and on again. Remove any diskette(s) from the diskette drive(s). Turn off the computer and wait 20
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    reset the computer by pressing Ctrl Alt Del. Note If you want to delete your password, you must run the SETUP program and follow the instructions for deleting a password in Chapter 2. If you do not remember your password, see "Password
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    Changing the Processor Speed Your computer's processor can operate at two speeds: fast (the speed of your microprocessor) or slow (8 MHZ). At fast speed, the computer performs all tasks faster. The slow speed is available for compatibility with some copy-protected programs or application programs
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    Chapter 4 Installing and Removing Options You can enhance the performance of your computer by adding optional equipment such as system, video, or cache memory modules, option cards, or a microprocessor upgrade. This chapter first describes how to remove your computer's cover to install options and
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    Removing the Cover You need to remove the computer's cover to install any of the options described in this chapter or to install or remove a disk drive (as described in Chapter 5). Follow these steps: 1. Turn off the computer and then any peripheral devices (including the monitor and printer). 2
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    6. Grasping the sides of the cover, lift it up at an angle and pull it off, as shown below: 7. Set the cover aside. 8. Ground yourself to the computer by touching the metal surface of the back panel. Installing and Removing Options 4-3
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    they do not catch on the cover. 4. Insert the lip at the front of the cover between the front bezel and the computer case and guide it straight down. (See the illustration on page 4-3.) 5. Replace the three cover retaining screws. 6. Reconnect the computer to the monitor, printer, keyboard, and any
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    Locating the Internal Components As you follow the instructions in this chapter, refer to the illustration below to locate the major components inside your computer. option card connector board SIMM sockets optional video memory
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    The illustration below shows the main system board inside your computer. Use this illustration to locate jumpers, SIMM sockets, the microprocessor socket, external cache sockets, and video memory chip sockets. video, parallel, serial connectors I option card board connector J1,J7 / J19, J20. J21
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    the information in this section to change jumper settings, if necessary. Note Any jumpers not listed in the following tables are for service purposes only. Do not change their settings. J23 1-2' 2-3 CN3 2-3* 3-4 1-4 Enables the IDE hard disk drive controller Disables the IDE hard disk drive
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    External cache jumper settings Note: If you have no external cache installed, the position of these jumpers does not matter. Processor clock jumper settings Note: Change these jumpers only if you upgrade your CPU. Make sure you set the jumpers correctly. A setting that is too fast could severly
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    reduces your system memory by 1 K. If you need this extra memory, you can disable PS/2 mouse support and use a serial mouse. Setting the Jumpers To change a jumper setting, follow these steps: 1. Refer to the illustration on page 4-6 to locate the jumpers. 2. If
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    bend the jumper pins or damage any components on the main system board. 4. Replace any option cards you removed, if necessary. See page 4-16 for instructions. 4 - 1 0 Installing and Removing Options
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    lnstalling Memory Modules (SIMMs) Your computer comes with 4MB or 8MB of memory on a SIMM. By installing additional SIMMs, you can increase the amount of memory in your computer up to 64MB. There are four SIMM sockets on the main system board, and each can contain one memory module. You can install
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    speed. Your SIMM sockets may not look exactly like the ones in the illustrations. If you're not sure how to install SIMMs, contact the EPSON Connection or ask for assistance. 4-12 Installing and Removing options
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    board, next to the power supply connector. 2. Remove any option cards that may be blocking your access to the SIMM sockets. (See page 4-19 for instructions.) 3. Turn the computer around so the back panel is facing you. 4. Position the SIMM at an angle over the empty SIMM socket, as shown below
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    firmly in the slot. Then tilt it upright, as shown below, guiding the hole at each end of the SIMM over the retaining post and try again. 6. Replace any option cards you removed. (See page 4-16 for instructions.) Removing SIMMs If you need to remove SIMMs from your computer (to install different ones
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    3. Use your fingers or a small screwdriver to carefully pull away the tabs that secure the SIMM at each end, as shown below. The SIMM falls to the side. 4. Remove the SIMM from the socket.
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    5. Follow the same procedure to remove any other SIMMs. 6. If you are inserting different SIMMs, follow the instructions on page 4-13 to install them. 7. Replace any option cards you removed, as described below. Installing an Option Card This section explains how to install
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    card, if necessary, before you install it. (See the option card instructions.) Also, see if you need to change any jumpers on the you remove the option card later.) 3. Hold the card along the top comers and guide it into the slot, as shown below. (If you are installing a full-length card,
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    and try again. 4. Secure the end of the card to the computer with the retaining screw. Installing a Card in a Half-length Slot Follow these instructions to install a card in one of the half-length slots: 1. Remove the retaining screw securing the slot cover bracket. Remove the bracket by lifting it
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    3. Hold the card along the top comers with the components facing down and guide it into the slot. Once the connectors reach the slot, push the card in firmly (but carefully) to insert it fully. You should feel the
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    useful for running graphics-intensive applications or for supporting high resolutions with many colors. You need to install video memory chips, contact the EPSON Connection or ask for assistance. Follow remove it. See page 4-19 for instructions. Caution To avoid generating static electricity and
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    to make sure it is well-seated. 7. Repeat steps 4 through 6 to install the remaining chips. 8. Replace any option cards you removed. See page 4-16 for instructions. 9. Now run SETUP as described in Chapter 2 so that your system recognizes the increased memory. Installing and Removing Options 4-21
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    Installing External Cache You can install 64KB, 128KB, or 256KB of external cache on your system. P To install 64KB of external cache, use eight SRAM, 28-pin, 8x8, 20ns DIP chips, and one 8x8, 20ns tag chip 0 To install 128KB of external cache, use four SRAM, 28-pin, 32 x 8, 20ns DIP chips, and
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    you're not sure how to install external cache chips, contact the EPSON Connection or ask for assistance. Follow these steps to install the an option card in your way, remove it. See page 4-19 for instructions. caution To avoid generating static electricity and damaging the cache chips, ground
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    4. Position one of the cache chips over the first socket as shown below, aligning the pins on the chip with the holes in the socket. Align the small notch on the end of the chip with the corresponding notch on the socket. notch 5. Gently press the chip halfway into the socket (to make sure it is
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    you're not sure how to install a microprocessor, contact the EPSON Connection or ask for assistance. Follow these steps to replace there are any option cards in your way, remove them. See page 4-19 for instructions. 3. If necessary, disconnect the diskette drive and hard disk drive cables from the
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    Note If your socket has a basket-type handle, lift the handle straight up to release the microprocessor. 5. Gently pull the microprocessor straight up and set it aside. (Store the chip in the packaging included with your new microprocessor, in case you need to reinstall it later.) 6. Remove the
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    , you must run SETUP to update the computer's configuration. See Chapter 2 for instructions. Additionally, you may need to add some commands to your configuration files. See your operating system manual and the manual that came with your optional equipment. Installing and Removing Options 4-27
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    Chapter 5 Installing and Removing Drives This chapter describes how to install and remove optional drives in your computer. You can use these instructions to install a variety of devices, including hard disk drives, a diskette drive, a tape drive, a CD-ROM drive, or an optical drive. Although your
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    Some of the steps in this chapter may not apply for the drive you are installing. See the documentation that came with your drive for more information. Removing the Diskette Drive and Mounting Bracket Your computer has a 3.5-inch diskette drive installed in a mounting bracket. (You may also have a
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    2. Remove the screws securing the bracket to the drive bay and brace. drive bay I brace 3. Slide the bracket and drive(s) away from the front of the computer and lift them out. Installing and Removing Drives 5-3
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    your drive. The hard disk drive table used in the SETUP program is included in Appendix A, along with a table of jumper settings for high-capacity EPSON drives. If your drive is not listed or you need more information, see the documentation that came with your drive or contact the manufacturer
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    Removing the Mounting Frames If there are mounting frames attached to your hard disk drive, remove them before you install the drive. Follow these steps: 1. On your drive, there may be a plastic guiderail and metal grounding plate attached to one of the mounting frames. If so, remove the screws
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    Note Before you install the hard disk drive, turn it over so you can see the circuit board, as shown below. Locate the side of the drive connector containing pin 1, indicated by a "1" or "2" printed on the board. You will need to know the location of pin 1 when you connect the hard drive cable. pin
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    2. Align the holes in the drive with the oval-shaped holes in the bracket. 3. Secure the drive with two or four screws, depending on the location of the holes. Installing and Removing Drivers 5-7
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    Replacing the Bracket and Drives in the Computer Follow these steps to replace the bracket and drives in your computer: 1. Lower the bracket with the drives into the mounting area and slide it forward, inserting the front of the diskette drive through the drive slot in the front panel of the
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    Connecting the Drive Cables After you replace the bracket, you need to connect the cables for both the hard disk drive and the diskette drive. This section includes steps for the following procedures: Cl Connecting the drive ribbon cable to the system board P Connecting the cables to the hard disk
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    3. Position the system board connector end of the cable so that the red wire aligns with pin 1 of the connector on the system board. There is a "1" printed on the system board to identify pin 1. connector 4. Make sure the holes in the connector fit over the pins; then push in the cable connector.
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    drive bracket, you may have to remove the drive and turn it over to check the circuit board. See page 5-14 for instructions on removing the drive and page 5-6 for instructions on locating pin 1 on the drive connector. 3. Position the connector on the cable so that the red wire aligns with pin
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    5. Locate one of the power supply cables that lead from the power supply. (They have multi-colored wires and a plastic connector on the end.) 6. Position the power supply cable connector so that its notched corners line up with the notched corners of the power supply connector on the hard disk drive
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    Reconnecting the Cables to the Diskette Drive After you replace the drive bracket and connect the hard drive cables, you need to reconnect the diskette drive cables. red wire red wire Refer to the illustration above while you follow these steps: 1. Locate the connector on the diskette drive
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    screws securing the hard disk drive to the bracket and slide the drive out of the bracket. 5. Replace the diskette drive and bracket following the instructions on page 5-8. 5-14 Installing and Removing Drives
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    configure it as the slave drive; the master drive is the first one, which contains your operating system. A table of jumper settings for highcapacity EPSON drives is included in Appendix A. If your drive is not listed or you need more information, see the documentation that came with your drive or
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    Attaching Mounting Frames to the Drive Follow these steps to attach mounting frames to a drive: 1. Locate the two mounting frames and four screws that came with the drive. 2. As shown below, place a mounting frame on one side of the drive and align it so that the oval holes in the frame are
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    in one of the external bays, you must first remove the mounting bracket with the diskette drive (and possibly a hard disk drive). See page 5-2 for instructions. Then follow these steps to install a drive in the upper or lower drive bay: 1. Remove the faceplate from the bay by pushing it out from
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    2. Slide the drive through the slot into the bay until it is flush with the front of the computer. 3. Align the slots at the side of the drive bay with the mounting holes in the drive or mounting frames. Then secure both sides of the drive to the bay using the retaining screws. 5-18 Installing and
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    to the computer, you need to connect both the drive ribbon cable and a power supply cable. If you are installing a hard disk drive, follow the instructions on pages 5-9 through 5-12. Then go to step 5. If you are installing a diskette or tape drive, follow the steps below. 1. If you are installing
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    If you are installing a 3.5-inch diskette drive with a header connector, see page 5-13 for instructions on connecting the cable. 3. Locate one of the power supply cables that lead from the power supply. (They have multi-colored wires and a plastic connector
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    an External Bay To remove a drive from an external drive bay, follow these steps: 1. Remove the bracket and its drives. See page 5-2 for instructions. 2. Remove both the ribbon cable connector and the power cable connector from the drive to be removed from the external bay. Installing and Removing
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    on the other side until it snaps into place. 6. Replace the diskette drive and mounting bracket and reconnect the cables. See page 5-8 for instructions. Post-installation Procedures After you install or remove your drive(s) and replace the cover on your computer, you need to run the SETUP program
  • Epson ActionPC 5000 | User Manual - Page 103
    You can correct most problems by adjusting a cable connection, repeating a software procedure, or resetting the computer. The troubleshooting suggestions in this the problem, contact your Authorized EPSON Servicer. (gee 'Where to Get Help" in the Introduction of this manual for instructions.)
  • Epson ActionPC 5000 | User Manual - Page 104
    application starts, it usually displays a version number on the banner screen. Also, you can check your software manual. At the MS-DOS prompt, type C:\TYPE CONFIG.SYS and press Enter to see a listing of a listing of your AUTOEXEC.BAT file, which contains system startup commands. 6-2 Troubleshooting
  • Epson ActionPC 5000 | User Manual - Page 105
    start. Check the electrical outlet for power. Turn off your computer and unplug the power cord. Plug a lamp into the outlet and turn it on. Troubleshooting 6-3
  • Epson ActionPC 5000 | User Manual - Page 106
    the chip. You reset the computer, but it still does not respond. Try turning the computer off, wait 20 seconds, and turn it on again. 6-4 Troubleshooting
  • Epson ActionPC 5000 | User Manual - Page 107
    Keyboard Problems The screen displays a keyboard error message when you turn on or reset the computer. Make sure the keyboard is securely connected to the properly. If the Num Lock light in the upper right corner of the keyboard is lit, press Num Lock to turn off the function. Troubleshooting 6-5
  • Epson ActionPC 5000 | User Manual - Page 108
    Monitor Problems There is no display on the screen. Check that the monitor's power switch is on and that its power light is on. Also, the computer it from the outlet. Then plug a lamp into the wall outlet and turn it on. If the light turns on, your monitor may be faulty. 6-6 Troubleshooting
  • Epson ActionPC 5000 | User Manual - Page 109
    to the diskette. Make sure the diskette is formatted. See your operating system documentation for instructions on formatting diskettes. The system may have the Diskette Access option in SETUP enabled. If also be able to use special utilities or diagnostics to solve this problem. Troubleshooting 6-7
  • Epson ActionPC 5000 | User Manual - Page 110
    Drive Problems A is making bud or unusual noises. Contact your Authorized EPSON Servicer. Hard Disk Drive Problems A new/y installed hard disk drive is not working advantage of the local bus IDE interface, your hard disk drive must support a 32-bit data path that uses double-word I/O. Also make sure
  • Epson ActionPC 5000 | User Manual - Page 111
    have partitioned and formatted it correctly for your operating system. See your operating system manual for instructions. Also, make sure your hard disk drive has been physically formatted by the manufacturer. (All EPSON-supplied drives are physically formatted at the factory.) If it has not been
  • Epson ActionPC 5000 | User Manual - Page 112
    format is different from the action of software-based formatting commands, seeing read/write errors, the disk may have a physical problem. Contact your Authorized EPSON Servicer. Password Problems You have forgotten your password. You must discharge your CMOS if you want one. 6-10 Troubleshooting
  • Epson ActionPC 5000 | User Manual - Page 113
    Software Problems Windows won't start after you drive. If you need help, contact your software manufacturer. The application program is having trouble reading a key disk. You may be running an application that requires a slower processor 20 seconds, then turn it on again. Troubleshooting 6-11
  • Epson ActionPC 5000 | User Manual - Page 114
    requirements. If necessary, add more memory using the instructions in chapter 4. Printer Problems The printer does not work at all. Check SETUP program. The printer prints garbled infomation. Check the printer manual for the printer's correct DIP switch or control panel settings. Troubleshooting
  • Epson ActionPC 5000 | User Manual - Page 115
    Make sure you are using the proper cable to securely connect the device to the card. Memory Module Problems The memory count displayed by the power-on diagnostics program is incorrect. You may have installed the SIMM and clean the gold-plated connection; then reinstall the SIMM. Troubleshooting 6-23
  • Epson ActionPC 5000 | User Manual - Page 116
    Mouse Problems 1 for instructions. (The Windows installation program automatically installs a mouse driver for Windows applications.) Controller Problems You see to use your system until it is convenient for you to have it serviced. If the error message refers to your diskette drive or hard disk
  • Epson ActionPC 5000 | User Manual - Page 117
    installing external cache. See Chapter 2 for instructions on using the SETUP program. Internal Battery Problems The screen displays an error message prompting you .) See Chapter 2 for instructions. Then, keep your system running for several hours to recharge the NiCad battery. Troubleshooting 6-15
  • Epson ActionPC 5000 | User Manual - Page 118
    Appendix Specifications CPU and Memory 32-bit CPU Green PC energy saver 486SX/25 or /33; SX2/50 or /66; DX/33, /40, or /50; DX2/50 or /66; or Pentium OverDrive processor Energy Star
  • Epson ActionPC 5000 | User Manual - Page 119
    in EPROM on main system board 1MB DRAM on main system board; expandable to 2MB using eight, 4 x 4 x 256 DIP chips Supports shadowing of system and video BIOS ROM into RAM Supports relocation of 256KB of memory from A0000h to BFFFFh and D0000h to EFFFFh to extended memory 8KB of internal cache
  • Epson ActionPC 5000 | User Manual - Page 120
    diskette drives or one diskette drive and a tape drive Energy Star compliant, high-speed, 32-bit local bus IDE interface on main system board supports up to two IDE hard disk drives with built-in controller; BIOS provides hard disk autosensing function Energy Star compliant VGA interface for fixed
  • Epson ActionPC 5000 | User Manual - Page 121
    Mouse Option slots Speaker PS/2 compatible mouse interface built into main system board; 6-pin mini DIN connector Optional 10-pin game port interface on system board; can control joy-stick functions with the addition of a port connector Five 16-bit I/O expansion slots; ISA compatible, 8.33 MHz bus
  • Epson ActionPC 5000 | User Manual - Page 122
    Other devices Half-height tape drive, CD-ROM drive, optical drive, or other storage device; 5¼-inch, or 3½-inch with mounting frames Keyboard Detachable, twoposition height; 101 or 102 sculpted keys; country-dependent main typewriter keyboard; numeric/ cursor control keypad; four-key cursor
  • Epson ActionPC 5000 | User Manual - Page 123
    Power Supply Input ranges Maximum output Frequency Cables 200 Watt, UL/TUV/CSA listed, fan-cooled 90-130 VAC or 180-260 VAC; switch-selectable +5 VDC at 20 Amps, -5 VDC at 0.5 Amp +12 VDC at 8 Amps, -12 VDC at 0.5 Amp 47 to 63 Hz Two to main system board, five to mass storage devices Option Slot
  • Epson ActionPC 5000 | User Manual - Page 124
    Video Resolutions and Colors l Non-interlaced and interlaced ** Interlaced EPSON monitor types 14" VGA mono color (A880491) 75* 75* 17" Professional 75 72 72 60 70* Series (A804241) 75* 75* 75* 20" Professional 82 60
  • Epson ActionPC 5000 | User Manual - Page 125
    Hard Disk Drive Types A-8 Specifications
  • Epson ActionPC 5000 | User Manual - Page 126
    Hard disk drive types (continued) Actual formatted size may be slightly different than size on drive label; you cannot change this value. Specifications A-9
  • Epson ActionPC 5000 | User Manual - Page 127
    Drive Option lnformation Hard disk drive options for high-capacity, 1-inch IDE drives Select 1 or none for the precomp value. If neither of these options are available, select the maximum available precomp value. A-10 Specifications
  • Epson ActionPC 5000 | User Manual - Page 128
    l CS (cable selection) can be jumpered for any configuration. When CS is used, the drive is a master if pin 28 is grounded, and a slave if pin 28 is not grounded. DMA Assignments Level Assigned device DMA0 Reserved (8-bit) DMA1 Reserved (8-bit) DMA2 FDD controller (8-bit) DMA3 Reserved
  • Epson ActionPC 5000 | User Manual - Page 129
    Hardware Interrupts A-12 Specifications
  • Epson ActionPC 5000 | User Manual - Page 130
    System Memory Map FFFFFFFFFh FFFFF0000h System BIOS ROM: 64KB Duplicated from 0F0000h Resewed for system board: 64KB Duplicated from 0E0000h 00100000h 000C8000h 000C0000h 000A0000h System BIOS ROM: 64KB Default Shadow RAM duplicated at FF0000h Unused or I/O expansion ROM: 160KB Reserved for ROM
  • Epson ActionPC 5000 | User Manual - Page 131
    set configuration register 368-368 378 - 37F 380-38F 390 - 393 3A0-3AF 380-38F 3C0-3CF 3D0-3DF 3F0-3F7 3F8-3FF PC network (high address) Parallel printer port 1 SDLC, bisynchronous 1 Cluster SDLC, bisynchronous 2 Monochrome display and printer port Enhanced graphics adapter Color graphics monitor
  • Epson ActionPC 5000 | User Manual - Page 132
    *System I/O address map (continued) Specifications A-15
  • Epson ActionPC 5000 | User Manual - Page 133
    System Board Components
  • Epson ActionPC 5000 | User Manual - Page 134
    The computer's processor can be upgraded by replacing the existing microprocessor with a faster one. You can either purchase an upgrade kit from EPSON or buy the individual components separately. Microprocessor upgrade components * A heat sink is necessary for all DX, DX2, and Pentium OverDrive
  • Epson ActionPC 5000 | User Manual - Page 135
    Connector Pin Assignments Parallel port connector pin assignments (CN 12) * Active low logic Serial port connector pin assignments (CN8 and CN 11) A-18 Specifications
  • Epson ActionPC 5000 | User Manual - Page 136
    Tested Operating Environments Although your system will run most software applications, the following operating environments have been tested for compatibility with your system. Microsoft MS-DOS 3.3 and later Novell® DR DOS® Novell NetWare* 2.2, 3.12, and 4.01 Novell NetWare Lite IBM® OS/2 SCO® UNIX
  • Epson ActionPC 5000 | User Manual - Page 137
    Mouse 6-pin PS/2-type mouse Mass storage devices 5.25- and 35-inch diskette drives Hard disk drives from 80 to 540MB Upgrade kits Call the EPSON Connection for availability of memory, cache, and processor upgrade kits. Printers 9-pin and 24pin dot matrix printers Laser printers Ink jet printers A-20
  • Epson ActionPC 5000 | User Manual - Page 138
    microprocessor, and this can be expanded to 256KB with external cache chips. CPU Central Processing Unit. The primary device that interprets instructions, performs tasks, keeps track of stored data, and controls input and output operations. See also Microprocessor. Device driver A file containing
  • Epson ActionPC 5000 | User Manual - Page 139
    IDE Integrated Drive Electronics. A type of hard disk drive interface in which the controller is on the drive instead of on a controller card. Your computer includes an interface on the main system board for up to two IDE hard disk drives. Industry Standard Architecture. The 8- or 16-bit standard
  • Epson ActionPC 5000 | User Manual - Page 140
    data path, one 8KB internal cache for read-only code, a second 8KB internal cache for read-write data, and the ability to execute instructions in parallel. Power-on diagnostics Tests stored in a computer's ROM that the computer runs to check its internal circuitry, peripheral device configuration
  • Epson ActionPC 5000 | User Manual - Page 141
    x 1024 in 16 colors on a compatible monitor. If you upgrade the video memory to 2MB, the SVGA controller supports this resolution in 256 colors. True Color A VGA feature that supports 24-bits-per-pixel color, which enables your VGA interface to display 16.8 million colors. The screen image looks
  • Epson ActionPC 5000 | User Manual - Page 142
    configuration, Intro-l, Intro-4, 2-7, 4-22 external, Intro-4, 2-7, 4-5 --6, 4-22 --24, 6-15, A-2 installing, 4-22 --24 internal, Intro-l jumpers, 4-8, 6-15 location, 4-5 --6 problems with, 6-15 setting in SETUP, 2-7, 4-24, 6-15 sockets, 4-5 --6, 4-22 SRAM chips, 4-22 --24 Card, see Option cards CD
  • Epson ActionPC 5000 | User Manual - Page 143
    6-12 Controller diskette drive, A-3 hard disk drive, A-3 keyboard, A-16 problems, 6-14 SVGA, Intro-2, A-3 Coprocessor, math, Intro-l, A-2 Copy-protected CTRL ALT -, 3-8 CTRL ALT DEL, 3-6 -7, 6-4 Cursor, 2-3 Customer support, Intro-7 D Date, setting 2-4 Daylight savings time, 2-4 DB-9P connector,
  • Epson ActionPC 5000 | User Manual - Page 144
    A-6 Environments, tested operating.. A-19 EPSON Connection, Intro-7 Ergonomic tips, 3-1 4-5 -6, 4-22 -24, 6-15, A-2 External device problems, 6-13 F Faceplate removing 5-17 replacing 5-22 Fast processor SETUP, 2-3 G Game port, optional, 1-4, 4-6, A-4 Green PC, Intro-1 -2, 2-13 -14, 3-2 -3, 6-5 -6,
  • Epson ActionPC 5000 | User Manual - Page 145
    , where to get, Intro-7 -8 Highspeed video memory, A-3 Humidity requirements, A-6 I I/O address map, A-14 -15 double word, 2-17, 6-8 expansion slots, A-4 problems, 6-14 IDE hard disk drive controller, A-3 drivers, Intro-5, 2-16 -17, 6-3, 6-8 11 jumper settings, 4-7 local bus interface, Intro2, 2-17
  • Epson ActionPC 5000 | User Manual - Page 146
    11-12 extended, A-13 Memory (continued) installing 4-11 -14 location, 4-5 -6, A-16 map, A-13 maximum, Intro-3 minimum, 6-12 modules, see SIMMs problems, 6-13 RAM, 2-7, A-2 relocation, A-2 removing, 4-14 -16 requirements for video resolutions and colors, A-7 ROM, 2-7, 2-15, A-2 shadow, see Shadowing
  • Epson ActionPC 5000 | User Manual - Page 147
    systems, 2-1, 2-16 Printer available options, A-20 connecting 1-7 connector pin assignments, A-18 drivers, 6-12 port, 1-7 problems, 6-12 Processor jumpers, 4-8 specifications, A-17 speed, changing, 3-8, A-l supported, A-l upgrading, 4-25 -27, A-17 Processor speed, changing, 3-8, A-l 6 Index
  • Epson ActionPC 5000 | User Manual - Page 148
    2-15, A-2 RS-232C ports, A-3, see also Serial ports S Safety instructions, iii-iv, 4-1 SCANDISK command, 6-7 Security and anti-virus options, -14 configuration, 4-11 -12 installing 4-11 -14 location, 4-5 -6, A-16 problems, 6-4, 6-13 removing 4-14 -17 specifications, A-2 Slave hard disk drive, 5-4,
  • Epson ActionPC 5000 | User Manual - Page 149
    -22 Technical support, Intro-7 Temperature requirements, A-6 Time, setting, 2-4 Timeout periods, 2-13 -14 Troubleshooting, 6-1-16 True Color support, Intro-l, local bus, Intro-2, Intro-5, A-3 monitor, connecting 1-5 -6 port, 1-4 problems, 6-6 resolutions, A-3, A-7 standby mode, Intro-1 -3, 2-13 -14,
  • Epson ActionPC 5000 | User Manual - Page 150
    Direct P.O. Box 2858 20770 Madrona Avenue Torrance, CA 90509-l111 Tel: (800) 374-7300 (Technical support and sales) (310) 782-5478 (Sales) Fax: (310) 782-4455 (Technical support and sales) EPSON America (lnternational) Epson Latin America Miami, FL, U.S.A Tel: (305) 265-0092 Fax: (305) 265-0097
  • Epson ActionPC 5000 | User Manual - Page 151
    , Sec. 3, Taipei, Taiwan R.O.C. Phone: 886-2-717-7360 Free phone: 886-080-211172 Fax: 886-2-712-9164 Telex: 785-24444 Epson (U.K.) Ltd. Business Management Dept. (PC) Campus 100, Maylands Avenue Hemel Hem tead, Hertfordshire, HP27EZ, UK Phone: 0442-61144 Free phone: linkline 0800 289622 Fax: 0422
  • Epson ActionPC 5000 | User Manual - Page 152
    Distributors South America SISCO !%o Paulo, SP Brazil Tel: (5511) 574-8877 Fax: (5511) 572-1306 Exhibit Computer Bogota, Colombia Tel: (571) 218-2700 Fax: (571) 218-5370 UPEN Computer Systems Bogota, Colombia Tel: (571) 257-7800 Ace Computers & Electronics Georgetown, Guyana Tel: (592) 25-65-48 Fax:
  • Epson ActionPC 5000 | User Manual - Page 153
    Caribbean Computer Systems, Ltd. Bridgetown, Barbados Tel: (809) 429-7050 Fax: (809) 427-6089 North Atlantic Data Systems Hamilton, Bermuda Tel: (809) 295-7111 Fax: (809) 292-3834 Columbus Limited Grand Cayman, West Indies, B.W.I Tel: (809) 949-8039 Fax: (809) 949-7537 WTG /APTEC Systems Limited
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EPSON
®
User’s Guide
89
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