Epson Apex 386SX/20 Canadian Product User Manual - Page 94

System Error Messages, your monitor, mouse, or printer. Hardware problems are usually ones

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5-2 System Error Messages Basically there are three levels of system error messages that you might see displayed on your computer. These are related to the software you use. The following are the ones most commonly encountered. Software error messages are a result of: Ž Software lockup; the application becomes stuck and the cursor will not move. When this happens, remove your application program from the disk drive (unless a hard disk is used) and reboot your computer. If the problem persists, contact your nearest software dealer. Ž Software crash; the application suddenly displays garbled text on the monitor or the cursor locks up. Try to reboot the computer. If the problem persists, you will need to contact the software dealer from whom you purchased the package. He/she should replace the package, depending on the service contract, or have it repaired. Hardware error messages: These messages are related to the computer's internal components, your monitor, mouse, or printer. Hardware problems are usually ones that the user cannot solve alone. Professional services are therefore required. Error messages generated by MS-DOS, BASIC or other high-level applications: These messages relate to problems due to incorrect use or malfunction of a high-level application under which you might run your software. It is still advisable to contact your software dealer for assistance with such problems. Consult your dealer if you have any questions about troubleshooting. 4 Chapter 5: Troubleshooting

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5-2 System Error Messages
Basically there are three levels of system error messages that you
might see displayed on your computer. These are related to the
software you use. The following are the ones most commonly en-
countered.
Software error messages are a result of:
Ž
Software lockup;
the application becomes stuck and the
cursor will not move. When this happens, remove your ap-
plication program from the disk drive (unless a hard disk is
used) and reboot your computer. If the problem persists,
contact your nearest software dealer.
Ž
Software crash;
the application suddenly displays garbled
text on the monitor or the cursor locks up. Try to reboot the
computer. If the problem persists, you will need to contact
the software dealer from whom you purchased the package.
He/she should replace the package, depending on the ser-
vice contract, or have it repaired.
Hardware error messages:
These messages are related to the computer’s internal components,
your monitor, mouse, or printer. Hardware problems are usually ones
that the user cannot solve alone. Professional services are therefore
required.
Error messages generated by MS-DOS, BASIC or other
high-level applications:
These messages relate to problems due to incorrect use or malfunc-
tion of a high-level application under which you might run your
software. It is still advisable to contact your software dealer for assis-
tance with such problems.
Consult
your dealer if you have any questions
about
troubleshooting.
4
Chapter 5: Troubleshooting