Epson C11C418001 Printer Basics - Page 41
Diagnosing Printer Problems
UPC - 010343836907
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Diagnosing Printer Problems First, check the printer's lights as described below, or run a printer check as described on page 38. Lights Green P power light flashes Red b error light is on Red b error light flashes Green P power light is off and red b error light is on Green P power light and red b error light flash Green P power light and red b error light are on after installing an ink cartridge Explanation The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head. Your paper ran out, ink ran out, or paper is jammed. You may also see a message on your screen. I If paper is out, load more paper, then press the b maintenance button to resume printing. I If paper is jammed, press the b maintenance button to eject the paper. If that doesn't work, turn off the printer, open the cover, and pull the paper out from the front, including any torn pieces. Then turn on the printer, reload paper, and press the b maintenance button. I If you see an ink out message on your screen, you need to replace one of your ink cartridges. Replace the cartridge as described on page 27. One of the ink cartridges is low. Make sure you have a replacement cartridge. To determine which cartridge is low, check the ink level as described on pages 27 and 28. Paper may be blocking movement of the print head. Turn off the printer, open the cover, and remove any jammed paper or other foreign objects. Then turn the printer on again. If the lights are still on, contact your dealer or EPSON; see page 47 for contact information. The printer may have an internal error. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still flashing, contact your dealer or EPSON; see page 47 for contact information. One of your ink cartridges is installed incorrectly. Follow the instructions on pages 29 to 31 to remove and reinstall the cartridges. Solving Problems 37