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Epson ET-2840 Users Guide - Page 189

Product Status Messages, EPSON Software Updater

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• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x to 13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. Note: If the LCD screen is dark, press any button on the control panel to wake the product from sleep mode. Error Condition/solution code/message (E-01) A printer error has occurred. Turn the product off and then back on again. If the error continues, check inside the product for a paper jam. If there is no paper jam, contact Epson for support. (E-02) A scanner error has occurred. Turn the product off and then back on again. (E-12) A borderless printing ink pad needs to be replaced. Contact Epson for support; this is not a user-replaceable part. Borderless printing is not available, but printing with a border is available. (W-01) A paper jam has occurred. Remove the jammed paper, then press the button indicated on the LCD screen to clear the error. If the error continues, turn the product off and back on again. (W-14) A borderless printing ink pad is nearing the end of its service life. Contact Epson for support; this is not a user-replaceable part. The error will be displayed until the ink pad is replaced. (To continue printing, press the start button.) (I-22) Set Wi-Fi using Push Button (WPS). To establish a wireless connection using a router or access point, press the button on the router or access point, or click the button on its wireless settings screen displayed on your computer. (I-23) Set Wi-Fi using PIN Code (WPS). Enter the PIN code displayed on the LCD screen into the router, access point, or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code. 189

Section	Page
Contents	3
Product Basics	12
Product Parts Locations	12
Product Parts - Front and Top	13
Product Parts - Inside	14
Product Parts - Back	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
Adjusting the Control Panel Position	17
Navigating the LCD Screen	17
Status Icon Information	19
Entering Characters on the LCD Screen	20
Viewing Animations	20
Changing LCD Screen Language	21
Preventing PC Connection via USB	21
Using Power Saving Settings	22
Changing the Sleep Timer Setting from the Control Panel	22
Changing the Power Off Timer Setting from the Control Panel	23
Using the Epson Smart Panel Mobile App	23
Voice-activated Printing	24
Epson Connect Solutions for Smartphones, Tablets, and More	24
Setting Up Epson Connect Services	25
Using Epson Email Print	26
Using Epson Remote Print	27
Using AirPrint	28
Setting Up Printing on a Chromebook	28
Android Printing Using the Epson Print Enabler	29
Using Epson Print and Scan App with Windows Tablets	29
Using the Mopria Print Service	30
Wi-Fi Networking	31
Network Security Recommendations	31
Wi-Fi Infrastructure Mode Setup	32
Selecting Wireless Network Settings from the Control Panel	33
Wi-Fi Direct Mode Setup	35
Enabling Wi-Fi Direct (Simple AP) Mode	35
Wi-Fi Protected Setup (WPS)	37
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	38
Printing a Network Connection Report	38
Network Connection Report Codes and Messages	39
Changing or Updating Network Connections	45
Accessing the Web Config Utility	45
Changing a USB Connection to a Wi-Fi Connection	46
Connecting to a New Wi-Fi Router	46
Disabling Wi-Fi Features	47
Loading Paper	49
Loading Paper in the Rear Paper Feeder	49
Paper Loading Capacity	53
Borderless Paper Type Compatibility	55
Compatible Epson Papers	55
Paper or Media Type Settings - Printing Software	57
Selecting the Paper Settings - Control Panel	57
Paper or Media Type Settings - Control Panel	58
Selecting the Default Paper Source Settings	59
Paper Source Settings Options	59
Placing Originals on the Product	61
Placing Originals on the Scanner Glass	61
Copying	63
Copying Documents or Photos	63
Copying Options	64
Printing from a Computer	66
Printing with Windows	66
Selecting Basic Print Settings - Windows	67
Print Quality Options - Windows	70
Multi-Page Printing Options - Windows	70
Selecting Double-sided Printing Settings - Windows	70
Double-sided Printing Options - Windows	73
Selecting Additional Layout and Print Options - Windows	74
Custom Color Correction Options - Windows	76
Image Options and Additional Settings - Windows	77
Header/Footer Settings - Windows	78
Selecting a Printing Preset - Windows	79
Selecting Extended Settings - Windows	81
Extended Settings - Windows	82
Printing Your Document or Photo - Windows	83
Checking Print Status - Windows	85
Selecting Default Print Settings - Windows	86
Changing the Language of the Printer Software Screens	87
Changing Automatic Update Options	88
Printing with the Built-in Epson Driver - Windows 10 S	89
Selecting Print Settings - Windows 10 S	90
Printing on a Mac	93
Selecting Basic Print Settings - Mac	94
Print Quality Options - Mac	97
Print Options - Mac	98
Selecting Page Setup Settings - Mac	98
Selecting Print Layout Options - Mac	99
Managing Color - Mac	100
Color Matching and Color Options - Mac	101
Selecting Printing Preferences - Mac	102
Printing Preferences - Mac	103
Printing Your Document or Photo - Mac	104
Checking Print Status - Mac	105
Printing from a Smartphone or Tablet	105
Printing with Epson Photo+	106
Cancelling Printing Using a Product Button	106
Scanning	107
Starting a Scan	107
Starting a Scan Using the Product Control Panel	107
Scanning to a Connected Computer	108
Setting Up a WSD Port (Windows 7/Windows Vista)	109
Scanning Using WSD - Windows	110
Changing Default Scan Job Settings	110
Starting a Scan Using Epson ScanSmart	111
Starting a Scan Using the Epson Scan 2 Icon	112
Starting a Scan from a Scanning Program	115
Starting a Scan from a Smartphone or Tablet	117
Scanning a Document in Epson ScanSmart	117
Saving a Scan	120
Attaching a Scan to Email	121
Sending a Scan to a Cloud Service	122
Printing a Scan	123
Selecting Epson ScanSmart Settings	124
Changing the Epson Product	125
Changing the Scan Settings	126
Changing the File Name Settings	127
Changing the Save Settings	129
Save Settings	131
Customizing Action Icons	132
Scanning in Epson Scan 2	134
Additional Scanning Settings - Main Settings Tab	137
Additional Scanning Settings - Advanced Settings Tab	137
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	139
Image Format Options	140
Scan Resolution Guidelines	141
Refilling Ink and Replacing the Maintenance Box	142
Ink Safety Precautions	142
Checking the Ink and Maintenance Box Levels	144
Checking Ink Levels on Your Product	145
Checking Ink and Maintenance Box Levels - Windows	145
Checking Ink and Maintenance Box Levels - Mac	147
Disabling Special Offers with Windows	149
Purchase Epson Ink and Maintenance Box	150
Ink Bottle and Maintenance Box Part Numbers	150
Refilling the Ink Tanks	150
Maintenance Box Replacement	156
Replacing the Maintenance Box	157
Adjusting Print Quality	161
Print Head Maintenance	161
Print Head Nozzle Check	162
Checking the Nozzles Using the Product Control Panel	162
Checking the Nozzles Using a Computer Utility	164
Print Head Cleaning	167
Cleaning the Print Head Using the Product Control Panel	167
Cleaning the Print Head Using a Computer Utility	170
Power Cleaning	173
Power Cleaning Using the Product Control Panel	174
Power Cleaning Using a Computer Utility	175
Print Head Alignment	177
Aligning the Print Head Using the Product Control Panel	177
Cleaning the Paper Guide	178
Checking the Number of Sheets Fed	179
Checking the Number of Sheets on the LCD Screen	179
Checking the Sheet Counter - Windows	180
Checking the Sheet Counter - Mac	181
Cleaning and Transporting Your Product	183
Cleaning Your Product	183
Transporting Your Product	185
Solving Problems	188
Checking for Software Updates	188
Product Status Messages	189
Message Appears Prompting You to Reset Ink Levels	191
Running a Product Check	191
Resetting Control Panel Defaults	192
Solving Setup Problems	193
Product Does Not Turn On or Off	193
Noise After Filling the Ink	193
Software Installation Problems	194
Control Panel Setup Problems	195
Solving Network Problems	195
Product Cannot Connect to a Wireless Router or Access Point	195
Network Software Cannot Find Product on a Network	197
Product Does Not Appear in Mac Printer Window	198
Wireless Network Connection is Unstable on a Mac	199
Cannot Print Over a Network	199
Cannot Scan Over a Network	201
Solving Copying Problems	202
Product Makes Noise, But Nothing Copies	202
Product Makes Noise When It Sits for a While	203
Copies Have Incorrect or Faint Colors	203
Position, Size, or Margins of Copies are Incorrect	204
Solving Paper Problems	204
Paper Feeding Problems	204
Paper Jam Problems Inside the Product	206
Paper Ejection Problems	209
Solving Problems Printing from a Computer	209
Nothing Prints	209
Product Icon Does Not Appear in Windows Taskbar	211
Printing is Slow	212
Solving Page Layout and Content Problems	213
Inverted Image	214
Too Many Copies Print	214
Blank Pages Print	215
Incorrect Margins on Printout	215
Border Appears on Borderless Prints	216
Incorrect Characters Print	217
Incorrect Image Size or Position	218
Slanted Printout	219
Solving Print Quality Problems	219
White or Dark Lines in Printout	220
Blurry or Smeared Printout	221
Faint Printout or Printout Has Gaps	223
Grainy Printout	224
Incorrect Colors	225
Solving Scanning Problems	227
Scanning Software Does Not Operate Correctly	227
Cannot Start Epson Scan 2	228
Scanning is Slow	229
Cannot Send Scans to a Cloud Service	230
Solving Scanned Image Quality Problems	230
Image Consists of a Few Dots Only	230
Line of Dots Appears in All Scanned Images	231
Straight Lines in an Image Appear Crooked	231
Scanned Image Quality Problems	232
Characters are Not Recognized During Conversion to Editable Text (OCR)	233
Image Colors are Patchy at the Edges	234
Ripple Patterns Appear in an Image	234
Scanned Image Edges are Cropped	235
Resetting the Epson Scan 2 Settings	235
Uninstall Your Product Software	236
Uninstalling Product Software - Windows	236
Uninstalling Product Software - Mac	237
Where to Get Help	238
Technical Specifications	239
Windows System Requirements	239
Mac System Requirements	240
Paper Specifications	240
Printable Area Specifications	242
Scanning Specifications	244
Ink Specifications	245
Dimension Specifications	245
Electrical Specifications	246
Environmental Specifications	246
Interface Specifications	246
Network Interface Specifications	247
Safety and Approvals Specifications	247
Notices	249
Important Safety Instructions	249
General Product Safety Instructions	249
LCD Screen Safety Instructions	251
Wireless Connection Safety Instructions	251
Administrator Password Instructions	252
FCC Compliance Statement	252
Binding Arbitration and Class Waiver	253
Trademarks	256
Copyright Notice	257
libTIFF Software Acknowledgment	258
A Note Concerning Responsible Use of Copyrighted Materials	258
Default Delay Times for Power Management for Epson Products	258

Match case Limit results 1 per page

189

•

OS X

: You can manually update the software by opening the

Applications

Epson Software

folder

and selecting

EPSON Software Updater

•

macOS 10.12.x to 13.x

: You can manually update the software by opening the

App Store

, selecting

Updates

, searching for a software update option for Epson Software, and selecting

Update

Parent topic:

Solving Problems

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

Note:

If the LCD screen is dark, press any button on the control panel to wake the product from sleep

mode.

Error

code/message

Condition/solution

(E-01)

A printer error has occurred. Turn the product off and then back on again. If the error

continues, check inside the product for a paper jam. If there is no paper jam, contact

Epson for support.

(E-02)

A scanner error has occurred. Turn the product off and then back on again.

(E-12)

A borderless printing ink pad needs to be replaced. Contact Epson for support; this is

not a user-replaceable part. Borderless printing is not available, but printing with a

border is available.

(W-01)

A paper jam has occurred. Remove the jammed paper, then press the button

indicated on the LCD screen to clear the error. If the error continues, turn the product

off and back on again.

(W-14)

A borderless printing ink pad is nearing the end of its service life. Contact Epson for

support; this is not a user-replaceable part. The error will be displayed until the ink

pad is replaced. (To continue printing, press the

start button.)

(I-22)

Set Wi-Fi using

Push Button (WPS)

. To establish a wireless connection using a

router or access point, press the button on the router or access point, or click the

button on its wireless settings screen displayed on your computer.

(I-23)

Set Wi-Fi using

PIN Code (WPS)

. Enter the PIN code displayed on the LCD screen

into the router, access point, or computer within two minutes. If you wait longer than

two minutes, a time-out error occurs, the code changes, and you must enter a new

code.