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Epson ET-2850 Users Guide - Page 198

Software Installation Problems, Solving Network Problems

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• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic: Solving Setup Problems Related references Where to Get Help Software Installation Problems If you have problems while installing your product software, try these solutions: • Make sure your product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close any other programs, including screen savers and virus protection software, and install your product software again. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator. • If you are printing over a network, make sure your product is set up properly on the network. • If the USB cable is not recognized, try using a different USB cable. Parent topic: Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. 198

Section	Page
Contents	3
Product Basics	12
Product Parts Locations	12
Product Parts - Front	13
Product Parts - Inside	14
Product Parts - Back	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
The LCD Screen	17
Status Icon Information	17
Entering Characters on the LCD Screen	18
Changing LCD Screen Language	18
Viewing Animations	19
Using Power Saving Settings	19
Changing the Sleep Timer Setting from the Control Panel	19
Changing the Power Off Timer Setting from the Control Panel	19
Using the Epson Smart Panel Mobile App	20
Voice-activated Printing	20
Epson Connect Solutions for Smartphones, Tablets, and More	21
Setting Up Epson Connect Services	22
Using Epson Email Print	22
Using Epson Remote Print	23
Using Epson Scan to Cloud	24
Using AirPrint	24
Setting Up Printing on a Chromebook	25
Android Printing Using the Epson Print Enabler	25
Using Fire OS Printing	26
Using Windows 10 Mobile Printing	26
Using Epson Print and Scan App with Windows Tablets	27
Using the Mopria Print Service	27
Wi-Fi Networking	29
Network Security Recommendations	29
Wi-Fi Infrastructure Mode Setup	30
Selecting Wireless Network Settings from the Control Panel	31
Setting Up Wireless Printing from a Smartphone or Tablet	33
Wi-Fi Direct Mode Setup	34
Enabling Wi-Fi Direct (Simple AP) Mode	34
Wi-Fi Protected Setup (WPS)	36
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	37
Printing a Network Connection Report	38
Network Connection Report Codes and Messages	39
Changing or Updating Network Connections	44
Accessing the Web Config Utility	44
Changing a USB Connection to a Wi-Fi Connection	45
Connecting to a New Wi-Fi Router	45
Disabling Wi-Fi Features	46
Loading Paper	47
Loading Paper in the Rear Paper Feeder	47
Paper Loading Capacity	52
Double-sided Printing Capacity	53
Borderless Paper Type Compatibility	55
Compatible Epson Papers	56
Selecting the Paper Settings - Control Panel	58
Paper or Media Type Settings - Control Panel	59
Paper or Media Type Settings - Printing Software	59
Selecting the Default Paper Source Settings	60
Paper Source Settings Options	61
Placing Originals on the Product	62
Placing Originals on the Scanner Glass	62
Copying	64
Copying Documents or Photos	64
Copying Options	66
Printing from a Computer	68
Printing with Windows	68
Selecting Basic Print Settings - Windows	69
Print Quality Options - Windows	71
Multi-Page Printing Options - Windows	71
Selecting Double-sided Printing Settings - Windows	72
Double-sided Printing Options - Windows	75
Print Density Adjustments - Windows	75
Selecting Additional Layout and Print Options - Windows	76
Custom Color Correction Options - Windows	78
Image Options and Additional Settings - Windows	79
Header/Footer Settings - Windows	80
Selecting a Printing Preset - Windows	81
Selecting Extended Settings - Windows	82
Extended Settings - Windows	84
Printing Your Document or Photo - Windows	86
Checking Print Status - Windows	87
Locking Printer Settings - Windows	87
Locked Setting Options	89
Selecting Default Print Settings - Windows	90
Changing the Language of the Printer Software Screens	91
Changing Automatic Update Options	92
Printing with the Built-in Epson Driver - Windows 10 S	93
Selecting Print Settings - Windows 10 S	94
Printing on a Mac	98
Selecting Basic Print Settings - Mac	99
Print Quality Options - Mac	102
Print Options - Mac	102
Selecting Page Setup Settings - Mac	103
Selecting Print Layout Options - Mac	104
Selecting Double-sided Printing Settings - Mac	104
Double-sided Printing Options and Adjustments - Mac	106
Managing Color - Mac	106
Color Matching and Color Options - Mac	107
Selecting Printing Preferences - Mac	108
Printing Preferences - Mac	109
Printing Your Document or Photo - Mac	110
Checking Print Status - Mac	111
Printing from a Smartphone or Tablet	112
Printing with Epson Photo+	112
Cancelling Printing Using the Product	112
Scanning	113
Starting a Scan	113
Starting a Scan Using the Product Control Panel	113
Setting Up a WSD Port (Windows 7/Windows Vista)	115
Changing Default Scan Job Settings	116
Starting a Scan Using Epson ScanSmart	116
Starting a Scan Using the Epson Scan 2 Icon	117
Starting a Scan from a Scanning Program	119
Starting a Scan from a Smartphone or Tablet	121
Scanning a Document in Epson ScanSmart	121
Saving a Scan	124
Attaching a Scan to Email	125
Sending a Scan to a Cloud Service	126
Printing a Scan	127
Selecting Epson ScanSmart Settings	129
Changing the Epson Product	129
Changing the Scan Settings	130
Changing the File Name Settings	132
Changing the Save Settings	133
Save Settings	135
Customizing Action Icons	137
Scanning in Epson Scan 2	138
Additional Scanning Settings - Main Settings Tab	141
Additional Scanning Settings - Advanced Settings Tab	141
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	143
Image Format Options	144
Scan Resolution Guidelines	145
Refilling Ink	147
Ink Safety Precautions	147
Check Ink Levels	149
Checking Ink Levels on Your Product	150
Checking Ink Levels - Windows	150
Checking Ink Levels - Mac	152
Disabling Special Offers with Windows	153
Purchase Epson Ink	154
Ink Bottle Part Numbers	154
Refilling the Ink Tanks	154
Adjusting Print Quality	161
Print Head Maintenance	161
Print Head Nozzle Check	161
Checking the Nozzles Using the Product Control Panel	162
Checking the Nozzles Using a Computer Utility	163
Print Head Cleaning	166
Cleaning the Print Head Using the Product Control Panel	166
Cleaning the Print Head Using a Computer Utility	169
Power Cleaning	172
Power Cleaning Using the Product Control Panel	172
Power Cleaning Using a Computer Utility	173
Print Head Alignment	175
Aligning the Print Head Using the Product Control Panel	175
Cleaning the Paper Guide	176
Cleaning the Print Head Path	179
Checking the Number of Sheets Fed	182
Checking the Number of Sheets on the LCD Screen	183
Checking the Sheet Counter - Windows	183
Checking the Sheet Counter - Mac	184
Cleaning and Transporting Your Product	186
Cleaning Your Product	186
Transporting Your Product	187
Solving Problems	192
Checking for Software Updates	192
Viewing the Help Screen	193
Product Status Messages	193
Message Appears Prompting You to Reset Ink Levels	195
Running a Product Check	196
Resetting Control Panel Defaults	196
Solving Setup Problems	197
Product Does Not Turn On or Off	197
Noise After Filling the Ink	197
Software Installation Problems	198
Solving Network Problems	198
Product Cannot Connect to a Wireless Router or Access Point	199
Network Software Cannot Find Product on a Network	200
Product Does Not Appear in Mac Printer Window	202
Wireless Network Connection is Unstable on a Mac	202
Cannot Print Over a Network	202
Cannot Scan Over a Network	204
Solving Copying Problems	205
Product Makes Noise, But Nothing Copies	205
Product Makes Noise When It Sits for a While	206
Copies Have Incorrect or Faint Colors	206
Position, Size, or Margins of Copies are Incorrect	207
Solving Paper Problems	207
Paper Feeding Problems	207
Paper Jam Problems Inside the Product	208
Paper Jam Problems in the Rear Cover	211
Paper Ejection Problems	212
Solving Problems Printing from a Computer	213
Nothing Prints	213
Product Icon Does Not Appear in Windows Taskbar	214
Printing is Slow	215
Solving Page Layout and Content Problems	216
Inverted Image	217
Too Many Copies Print	217
Blank Pages Print	218
Incorrect Margins on Printout	218
Border Appears on Borderless Prints	219
Incorrect Characters Print	219
Incorrect Image Size or Position	220
Slanted Printout	221
Solving Print Quality Problems	221
White or Dark Lines in Printout	222
Blurry or Smeared Printout	223
Faint Printout or Printout Has Gaps	225
Grainy Printout	226
Incorrect Colors	227
Solving Scanning Problems	228
Scanning Software Does Not Operate Correctly	229
Cannot Start Epson Scan 2	229
Scanning is Slow	230
Cannot Send Scans to a Cloud Service	231
Solving Scanned Image Quality Problems	231
Image Consists of a Few Dots Only	231
Line of Dots Appears in All Scanned Images	232
Straight Lines in an Image Appear Crooked	232
Scanned Image Quality Problems	232
Characters are Not Recognized During Conversion to Editable Text (OCR)	234
Image Colors are Patchy at the Edges	234
Ripple Patterns Appear in an Image	235
Scanned Image Edges are Cropped	235
Resetting the Epson Scan 2 Settings	235
Uninstall Your Product Software	236
Uninstalling Product Software - Windows	236
Uninstalling Product Software - Mac	237
Where to Get Help	238
Technical Specifications	240
Windows System Requirements	240
Mac System Requirements	241
Paper Specifications	242
Printable Area Specifications	243
Scanning Specifications	245
Ink Specifications	245
Dimension Specifications	246
Electrical Specifications	246
Environmental Specifications	247
Interface Specifications	247
Network Interface Specifications	247
Safety and Approvals Specifications	248
Notices	250
Important Safety Instructions	250
General Product Safety Instructions	250
Wireless Connection Safety Instructions	252
LCD Screen Safety Instructions	252
FCC Compliance Statement	253
Binding Arbitration and Class Waiver	254
Trademarks	257
Copyright Notice	257
libTIFF Software Acknowledgment	258
A Note Concerning Responsible Use of Copyrighted Materials	259
Default Delay Times for Power Management for Epson Products	259

Match case Limit results 1 per page

198

• If the product's print head stops moving or making noise, and the charging process has not finished

after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is

still in progress. If it is still in progress, contact Epson for help.

Parent topic:

Solving Setup Problems

Related references

Where to Get Help

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on

the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

• If you are printing over a network, make sure your product is set up properly on the network.

• If the USB cable is not recognized, try using a different USB cable.

Parent topic:

Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of network data and settings. Epson is not

responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your network data and settings.