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Epson ET-3850 Users Guide - Page 235

Paper Ejection Problems, Solving Problems Printing from a Computer

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• Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down, as ink may spill. Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product. Parent topic: Solving Paper Problems Related references Paper Specifications Related tasks Loading Paper in the Cassette Cancelling Printing Using the Product Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint. • If you are using letterhead paper, select the appropriate paper type setting. Parent topic: Solving Paper Problems Related references Paper Jams Inside the Product Paper Specifications Paper or Media Type Settings - Printing Software Related tasks Loading Paper in the Cassette Cancelling Printing Using the Product Related topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. 235

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	17
Product Parts - Back	19
Using the Control Panel	19
Control Panel Buttons and Lights	20
The LCD Screen	21
Status Icon Information	21
Entering Characters on the LCD Screen	23
Changing LCD Screen Language	23
Viewing Animations	24
Adjusting the Screen Brightness	24
Turning Off the Operation Time Out Setting	24
Using Power Saving Settings	25
Changing the Sleep Timer Settings	25
Changing the Power Off Timer Settings	25
Using the Epson Smart Panel Mobile App	25
Voice-activated Printing	26
Epson Connect Solutions for Smartphones, Tablets, and More	26
Setting Up Epson Connect Services	27
Using Epson Email Print	27
Using Epson Remote Print	28
Using Epson Scan to Cloud	29
Using AirPrint	29
Setting Up Printing on a Chromebook	30
Android Printing Using the Epson Print Enabler	30
Using Fire OS Printing	31
Using Windows 10 Mobile Printing	31
Using Epson Print and Scan App with Windows Tablets	32
Using the Mopria Print Service	32
Wi-Fi or Wired Networking	34
Network Security Recommendations	34
Wi-Fi Infrastructure Mode Setup	35
Selecting Wireless Network Settings from the Control Panel	36
Setting Up Wireless Printing from a Smartphone or Tablet	38
Wi-Fi Direct Mode Setup	39
Enabling Wi-Fi Direct (Simple AP) Mode	40
Wi-Fi Protected Setup (WPS)	42
Using WPS to Connect to a Network	42
Printing a Network Status Sheet	43
Printing a Network Connection Report	43
Network Connection Report Codes and Messages	44
Changing or Updating Network Connections	50
Accessing the Web Config Utility	50
Changing a USB Connection to a Wi-Fi Connection	51
Changing a Wi-Fi Connection to a Wired Network Connection	51
Connecting to a New Wi-Fi Router	52
Disabling Wi-Fi Features	52
Loading Paper	54
Loading Paper in the Cassette	54
Paper Loading Capacity	59
Double-sided Printing Capacity	61
Borderless Paper Type Compatibility	62
Compatible Epson Papers	63
Selecting the Paper Settings - Control Panel	65
Paper or Media Type Settings - Control Panel	66
Paper or Media Type Settings - Printing Software	67
Selecting the Default Paper Source Settings	67
Paper Source Settings Options	68
Selecting the Universal Print Settings	69
Universal Print Settings Options	69
Placing Originals on the Product	71
Placing Originals on the Scanner Glass	71
Placing Originals in the Automatic Document Feeder	73
ADF Original Document Specifications	76
Copying	77
Copying Documents or Photos	77
Copying Options	78
Printing from a Computer	80
Printing with Windows	80
Selecting Basic Print Settings - Windows	81
Print Quality Options - Windows	83
Multi-Page Printing Options - Windows	83
Selecting Double-sided Printing Settings - Windows	84
Double-sided Printing Options - Windows	87
Print Density Adjustments - Windows	87
Selecting Additional Layout and Print Options - Windows	88
Custom Color Correction Options - Windows	90
Image Options and Additional Settings - Windows	91
Header/Footer Settings - Windows	92
Selecting a Printing Preset - Windows	93
Selecting Extended Settings - Windows	94
Extended Settings - Windows	96
Printing Your Document or Photo - Windows	98
Checking Print Status - Windows	99
Locking Printer Settings - Windows	100
Locked Setting Options	101
Selecting Default Print Settings - Windows	103
Changing the Language of the Printer Software Screens	104
Changing Automatic Update Options	105
Printing with the Built-in Epson Driver - Windows 10 S	106
Selecting Print Settings - Windows 10 S	106
Printing on a Mac	110
Selecting Basic Print Settings - Mac	111
Print Quality Options - Mac	114
Print Options - Mac	115
Selecting Page Setup Settings - Mac	115
Selecting Print Layout Options - Mac	116
Selecting Double-sided Printing Settings - Mac	117
Double-sided Printing Options and Adjustments - Mac	118
Managing Color - Mac	119
Color Matching and Color Options - Mac	120
Selecting Printing Preferences - Mac	121
Printing Preferences - Mac	122
Printing Your Document or Photo - Mac	123
Checking Print Status - Mac	124
Printing from a Smartphone or Tablet	125
Printing with Epson Photo+	125
Cancelling Printing Using the Product	125
Scanning	126
Starting a Scan	126
Starting a Scan Using the Product Control Panel	126
Scanning to a Connected Computer	127
Scanning to the Cloud	129
Setting Up a WSD Port (Windows 7/Windows Vista)	130
Control Panel Scanning Options	131
Changing Default Scan Job Settings	132
Starting a Scan Using Epson ScanSmart	133
Starting a Scan Using the Epson Scan 2 Icon	134
Starting a Scan from a Scanning Program	136
Starting a Scan from a Smartphone or Tablet	138
Scanning a Document in Epson ScanSmart	138
Saving a Scan	141
Attaching a Scan to Email	142
Sending a Scan to a Cloud Service	143
Printing a Scan	144
Selecting Epson ScanSmart Settings	146
Changing the Epson Product	146
Changing the Scan Settings	147
Changing the File Name Settings	149
Changing the Save Settings	150
Save Settings	152
Customizing Action Icons	154
Scanning in Epson Scan 2	155
Additional Scanning Settings - Main Settings Tab	158
Additional Scanning Settings - Advanced Settings Tab	158
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	160
Image Format Options	161
Scan Resolution Guidelines	162
Refilling Ink and Replacing the Maintenance Box	164
Ink Safety Precautions	164
Checking the Ink and Maintenance Box Levels	166
Checking Ink Levels on Your Product	167
Checking Maintenance Box Status on the LCD Screen	167
Checking Ink and Maintenance Box Levels - Windows	168
Checking Ink and Maintenance Box Levels - Mac	170
Disabling Special Offers with Windows	171
Purchase Epson Ink and Maintenance Box	172
Ink Bottle and Maintenance Box Part Numbers	173
Refilling the Ink Tanks	173
Maintenance Box Replacement	179
Adjusting Print Quality	181
Print Head Maintenance	181
Print Head Nozzle Check	181
Checking the Nozzles Using the Product Control Panel	182
Checking the Nozzles Using a Computer Utility	184
Print Head Cleaning	187
Cleaning the Print Head Using the Product Control Panel	187
Cleaning the Print Head Using a Computer Utility	190
Power Cleaning	193
Power Cleaning Using the Product Control Panel	194
Power Cleaning Using a Computer Utility	194
Print Head Alignment	196
Aligning the Print Head Using the Product Control Panel	196
Cleaning the Paper Guide	198
Cleaning the Print Head Path	200
Cleaning the Paper Rollers	203
Checking the Number of Sheets Fed	206
Checking the Number of Sheets on the LCD Screen	206
Checking the Sheet Counter - Windows	206
Checking the Sheet Counter - Mac	207
Cleaning and Transporting Your Product	209
Cleaning Your Product	209
Transporting Your Product	211
Solving Problems	216
Checking for Software Updates	216
Viewing the Help Screen	217
Product Status Messages	217
Message Appears Prompting You to Reset Ink Levels	220
Running a Product Check	220
Resetting Control Panel Defaults	221
Solving Setup Problems	222
Product Does Not Turn On or Off	222
Noise After Filling the Ink	222
Software Installation Problems	223
Solving Network Problems	223
Product Cannot Connect to a Wireless Router or Access Point	224
Network Software Cannot Find Product on a Network	225
Product Does Not Appear in Mac Printer Window	227
Wireless Network Connection is Unstable on a Mac	227
Wired Network Connection Becomes Unstable	227
Cannot Print Over a Network	228
Cannot Scan Over a Network	230
Solving Copying Problems	231
Product Makes Noise, But Nothing Copies	231
Product Makes Noise When It Sits for a While	231
Copies Have Incorrect or Faint Colors	232
Position, Size, or Margins of Copies are Incorrect	232
Solving Paper Problems	232
Paper Feeding Problems	233
Originals Do Not Feed From the Automatic Document Feeder	234
Paper Jams Inside the Product	234
Paper Ejection Problems	235
Solving Problems Printing from a Computer	235
Nothing Prints	236
Product Icon Does Not Appear in Windows Taskbar	237
Printing is Slow	238
Solving Page Layout and Content Problems	239
Inverted Image	240
Too Many Copies Print	240
Blank Pages Print	240
Incorrect Margins on Printout	241
Border Appears on Borderless Prints	242
Incorrect Characters Print	242
Incorrect Image Size or Position	243
Slanted Printout	244
Solving Print Quality Problems	244
White or Dark Lines in Printout	245
Blurry or Smeared Printout	246
Faint Printout or Printout Has Gaps	248
Grainy Printout	249
Incorrect Colors	250
Solving Scanning Problems	251
Scanning Software Does Not Operate Correctly	252
Cannot Start Epson Scan 2	252
Scanning is Slow	253
Cannot Send Scans to a Cloud Service	254
Solving Scanned Image Quality Problems	254
Image Consists of a Few Dots Only	254
Line of Dots Appears in All Scanned Images	255
Straight Lines in an Image Appear Crooked	255
Scanned Image Quality Problems	255
Characters are Not Recognized During Conversion to Editable Text (OCR)	257
Image Colors are Patchy at the Edges	258
Ripple Patterns Appear in an Image	258
Scanned Image Edges are Cropped	258
Resetting the Epson Scan 2 Settings	259
Uninstall Your Product Software	259
Uninstalling Product Software - Windows	259
Uninstalling Product Software - Mac	261
Where to Get Help	261
Technical Specifications	263
Windows System Requirements	263
Mac System Requirements	264
Paper Specifications	265
Printable Area Specifications	266
Automatic Document Feeder (ADF) Specifications	268
Scanning Specifications	268
Ink Specifications	269
Dimension Specifications	269
Electrical Specifications	270
Environmental Specifications	270
Interface Specifications	271
Network Interface Specifications	271
Safety and Approvals Specifications	272
Notices	274
Important Safety Instructions	274
General Product Safety Instructions	274
Wireless Connection Safety Instructions	276
LCD Screen Safety Instructions	276
FCC Compliance Statement	277
Binding Arbitration and Class Waiver	278
Trademarks	281
Copyright Notice	281
libTIFF Software Acknowledgment	282
A Note Concerning Responsible Use of Copyrighted Materials	283
Default Delay Times for Power Management for Epson Products	283