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Epson ET-4800 Users Guide - Page 289

Solving Faxing Problems, Setting Up the Fax Utility - Windows, Setting Up Fax Features Using the Fax

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• If you are connected to a DSL phone line, connect the product directly to a telephone wall jack and send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider. • Try lowering your product's fax speed setting. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. • Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot receive faxes. • Check if the sender's fax number is registered to the Rejection Number List. • If you enabled Rejection Fax options, check if the sender is blocked, did not set up header information, or is not registered in your contacts list, as necessary. • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware. If the product does not appear, uninstall and re-install the Epson FAX Utility. Mac: Select System Preferences > Printers & Scanners (or Print & Scan or Print & Fax) and make sure your product appears. If your product does not appear, click + and add your product. If the product does appear, double-click it and make sure it is not paused. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac 289

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front	15
Product Parts - Inside	16
Product Parts - Back	18
Using the Control Panel	18
Control Panel Buttons and Lights	19
Status Icon Information	20
Entering Characters on the LCD Screen	20
Changing LCD Screen Language	21
Selecting Your Country or Region	22
Selecting the Date and Time	23
Adjusting Control Panel Sounds	24
Preventing PC Connection via USB	25
Using Power Saving Settings	26
Changing the Sleep Timer Setting from the Control Panel	26
Changing the Power Off Timer Setting from the Control Panel	28
Using the Epson Smart Panel Mobile App	29
Voice-activated Printing	30
Epson Connect Solutions for Smartphones, Tablets, and More	30
Setting Up Epson Connect Services	31
Using Epson Email Print	32
Using Epson Remote Print	32
Using Epson Scan to Cloud	33
Using AirPrint	34
Setting Up Printing on a Chromebook	34
Android Printing Using the Epson Print Enabler	35
Using Fire OS Printing	35
Using Windows 10 Mobile Printing	36
Using Epson Print and Scan App with Windows Tablets	36
Using the Mopria Print Service	37
Wi-Fi or Wired Networking	38
Network Security Recommendations	38
Wi-Fi Infrastructure Mode Setup	39
Selecting Wireless Network Settings from the Control Panel	40
Wi-Fi Direct Mode Setup	42
Enabling Wi-Fi Direct (Simple AP) Mode	42
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	44
Printing a Network Status Sheet	46
Printing a Network Connection Report	46
Network Connection Report Codes and Messages	47
Changing or Updating Network Connections	53
Accessing the Web Config Utility	53
Changing a USB Connection to a Wi-Fi Connection	54
Changing a Wi-Fi Connection to a Wired Network Connection	54
Connecting to a New Wi-Fi Router	55
Disabling Wi-Fi Features	55
Loading Paper	57
Loading Paper in the Sheet Feeder	57
Paper Loading Capacity	61
Compatible Epson Papers	62
Borderless Paper Type Compatibility	64
Selecting the Paper Settings - Control Panel	64
Paper or Media Type Settings - Control Panel	65
Paper or Media Type Settings - Printing Software	66
Selecting the Default Paper Source Settings	67
Paper Source Settings Options	67
Placing Originals on the Product	69
Placing Originals on the Scanner Glass	69
Placing Originals in the Automatic Document Feeder	71
ADF Original Document Specifications	74
Copying	76
Copying Documents or Photos	76
Copying Options	78
Printing from a Computer	80
Printing with Windows	80
Selecting Basic Print Settings - Windows	81
Print Quality Options - Windows	83
Multi-Page Printing Options - Windows	83
Selecting Double-sided Printing Settings - Windows	84
Double-sided Printing Options - Windows	86
Selecting Additional Layout and Print Options - Windows	86
Custom Color Correction Options - Windows	88
Image Options and Additional Settings - Windows	89
Header/Footer Settings - Windows	90
Selecting a Printing Preset - Windows	91
Selecting Extended Settings - Windows	93
Extended Settings - Windows	94
Printing Your Document or Photo - Windows	95
Checking Print Status - Windows	97
Locking Printer Settings - Windows	97
Locked Setting Options	99
Selecting Default Print Settings - Windows	101
Changing the Language of the Printer Software Screens	102
Changing Automatic Update Options	103
Printing with the Built-in Epson Driver - Windows 10 S	104
Selecting Print Settings - Windows 10 S	104
Printing on a Mac	107
Selecting Basic Print Settings - Mac	108
Print Quality Options - Mac	111
Print Options - Mac	112
Selecting Page Setup Settings - Mac	112
Selecting Print Layout Options - Mac	113
Managing Color - Mac	114
Color Matching and Color Options - Mac	115
Selecting Printing Preferences - Mac	116
Printing Preferences - Mac	117
Printing Your Document or Photo - Mac	117
Checking Print Status - Mac	118
Printing from a Smartphone or Tablet	119
Printing with Epson Photo+	120
Cancelling Printing Using a Product Button	120
Scanning	121
Starting a Scan	121
Starting a Scan Using the Product Control Panel	121
Setting Up a WSD Port (Windows 7/Windows Vista)	122
Changing Default Scan Job Settings	123
Starting a Scan Using Epson ScanSmart	124
Starting a Scan Using the Epson Scan 2 Icon	125
Starting a Scan from a Scanning Program	127
Starting a Scan from a Smartphone or Tablet	129
Scanning a Document or Photo in Epson ScanSmart	129
Saving a Scan	132
Attaching a Scan to Email	133
Sending a Scan to a Cloud Service	134
Printing a Scan	135
Selecting Epson ScanSmart Settings	137
Changing the Epson Product	137
Changing the Scan Settings	138
Changing the File Name Settings	139
Changing the Save Settings	141
Save Settings	143
Customizing Action Icons	144
Scanning in Epson Scan 2	146
Additional Scanning Settings - Main Settings Tab	149
Additional Scanning Settings - Advanced Settings Tab	149
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	151
Image Format Options	152
Scan Resolution Guidelines	153
Faxing	155
Connecting a Telephone or Answering Machine	155
Setting Up Fax Features	158
Setting Up Basic Fax Features	159
Using the Fax Setting Wizard	159
Selecting the Line Type	162
Setting the Number of Rings to Answer	163
Selecting Advanced Fax Settings	164
Receive Settings - Fax	165
Basic Settings - Fax	166
Report Settings - Fax	168
Security Settings - Fax	169
Setting Up the Fax Utility - Windows	170
Setting Up Fax Features Using the Fax Utility - Mac	172
Setting Up Contacts and Contact Groups	173
Setting Up Contacts Using the Product Control Panel	174
Creating a Contact	174
Editing or Deleting a Contact or Group	175
Sending Faxes	175
Sending Faxes from the Product Control Panel	176
Sending a Fax Using the Keypad, Contact List, or History	176
Fax Sending Options	178
Sending a Fax at a Specified Time	179
Dialing Fax Numbers from a Connected Telephone	181
Sending Faxes Using the Fax Utility - Windows	182
Sending Faxes Using the Fax Utility - Mac	186
Receiving Faxes	188
Fax Reception	188
Receiving Faxes Automatically	189
Receiving Faxes Manually	189
Receiving a Fax by Polling	190
Checking Fax Status	191
Printing Fax Reports	192
Fax Report Options	193
Refilling Ink	194
Ink Safety Precautions	194
Check Ink Levels	196
Checking Ink Levels on Your Product	197
Checking Ink Levels - Windows	197
Checking Ink Levels - Mac	198
Disabling Special Offers with Windows	199
Purchase Epson Ink	201
Ink Bottle Part Numbers	201
Refilling the Ink Tanks	201
Adjusting Print Quality	208
Print Head Maintenance	208
Print Head Nozzle Check	208
Checking the Nozzles Using the Product Control Panel	209
Checking the Nozzles Using a Computer Utility	211
Print Head Cleaning	214
Cleaning the Print Head Using the Product Control Panel	214
Cleaning the Print Head Using a Computer Utility	216
Power Cleaning	219
Power Cleaning Using the Product Control Panel	219
Power Cleaning Using a Computer Utility	221
Print Head Alignment	223
Aligning the Print Head Using the Product Control Panel	223
Cleaning the Paper Guide	225
Checking the Number of Sheets Fed	226
Checking the Number of Sheets on the LCD Screen	226
Checking the Sheet Counter - Windows	226
Checking the Sheet Counter - Mac	227
Cleaning and Transporting Your Product	229
Cleaning Your Product	229
Transporting Your Product	233
Solving Problems	238
Checking for Software Updates	238
Product Status Messages	239
Message Appears Prompting You to Reset Ink Levels	241
Running a Product Check	241
Resetting Control Panel Defaults	243
Solving Setup Problems	244
Product Does Not Turn On or Off	244
Noise After Filling the Ink	245
Software Installation Problems	245
Control Panel Setup Problems	246
Solving Network Problems	246
Product Cannot Connect to a Wireless Router or Access Point	246
Network Software Cannot Find Product on a Network	248
Product Does Not Appear in Mac Printer Window	249
Wireless Network Connection is Unstable on a Mac	250
Wired Network Connection Becomes Unstable	250
Cannot Print Over a Network	251
Cannot Scan Over a Network	252
Solving Copying Problems	253
Product Makes Noise, But Nothing Copies	253
Product Makes Noise When It Sits for a While	254
Copies Have Incorrect or Faint Colors	254
Position, Size, or Margins of Copies are Incorrect	254
Solving Paper Problems	255
Paper Feeding Problems	255
Originals Do Not Feed From the Automatic Document Feeder	256
Paper Jam Problems Inside the Product	256
Paper Jams in the Automatic Document Feeder	261
Paper Ejection Problems	264
Solving Problems Printing from a Computer	265
Nothing Prints	265
Product Icon Does Not Appear in Windows Taskbar	266
Printing is Slow	267
Solving Page Layout and Content Problems	269
Inverted Image	269
Too Many Copies Print	269
Blank Pages Print	270
Incorrect Margins on Printout	270
Border Appears on Borderless Prints	271
Incorrect Characters Print	272
Incorrect Image Size or Position	272
Slanted Printout	273
Solving Print Quality Problems	274
White or Dark Lines in Printout	274
Blurry or Smeared Printout	275
Faint Printout or Printout Has Gaps	277
Grainy Printout	278
Incorrect Colors	279
Solving Scanning Problems	280
Scanning Software Does Not Operate Correctly	281
Cannot Start Epson Scan 2	281
Scanning is Slow	282
Cannot Send Scans to a Cloud Service	283
Solving Scanned Image Quality Problems	283
Image Consists of a Few Dots Only	283
Line of Dots Appears in All Scanned Images	284
Straight Lines in an Image Appear Crooked	284
Scanned Image Quality Problems	285
Characters are Not Recognized During Conversion to Editable Text (OCR)	286
Image Colors are Patchy at the Edges	286
Ripple Patterns Appear in an Image	286
Scanned Image Edges are Cropped	287
Resetting the Epson Scan 2 Settings	287
Solving Faxing Problems	288
Cannot Send or Receive Faxes	288
Cannot Receive Faxes with a Telephone Connected to Your Product	290
Fax Memory Full Error Appears	290
Fax Quality is Poor	291
Sent Fax is Received in an Incorrect Size	292
Received Fax is Not Printed	292
Uninstall Your Product Software	292
Uninstalling Product Software - Windows	292
Uninstalling Product Software - Mac	294
Where to Get Help	294
Technical Specifications	296
Windows System Requirements	296
Mac System Requirements	297
Paper Specifications	298
Printable Area Specifications	299
Automatic Document Feeder (ADF) Specifications	301
Scanning Specifications	301
Ink Specifications	302
Fax Specifications	302
Dimension Specifications	303
Electrical Specifications	304
Environmental Specifications	304
Interface Specifications	304
Network Interface Specifications	305
Safety and Approvals Specifications (U.S. or Canada)	306
Notices	307
Important Safety Instructions	307
General Product Safety Instructions	307
LCD Screen Safety Instructions	309
Wireless Connection Safety Instructions	309
Telephone Equipment Safety Instructions	310
FCC Compliance Statement	310
Binding Arbitration and Class Waiver	313
Trademarks	316
Copyright Notice	317
libTIFF Software Acknowledgment	317
A Note Concerning Responsible Use of Copyrighted Materials	318
Default Delay Times for Power Management for Epson Products	318

Match case Limit results 1 per page

289

• If you are connected to a DSL phone line, connect the product directly to a telephone wall jack and

send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a

color fax.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot

receive faxes.

• Check if the sender's fax number is registered to the

Rejection Number List

• If you enabled

Rejection Fax

options, check if the sender is blocked, did not set up header

information, or is not registered in your contacts list, as necessary.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

• If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax

product in your operating system:

Windows:

Make sure the product appears in

Devices and Printers

Printer

, or

Printers and Other

Hardware

. If the product does not appear, uninstall and re-install the Epson FAX Utility.

Mac:

Select

System Preferences

Printers & Scanners

(or

Print & Scan

Print & Fax

) and make

sure your product appears. If your product does not appear, click

and add your product. If the

product does appear, double-click it and make sure it is not paused.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

Related tasks

Setting Up the Fax Utility - Windows

Setting Up Fax Features Using the Fax Utility - Mac