Epson Equity LT Product Support Bulletin(s) - Page 9

EPSON EPSON AMERICA, INC. SERVICE PSB NO.: S-0053 PRODUCT SUPPORT BULLETIN DATE: 6/1/88 PAGE: 1 of 1 SUBJECT: EQUITY I+/II+/III+/LT DIAGNOSTIC "EXEC failed" MESSAGE The purpose of this bulletin is to clarify the correct usage of the DIAGNOSTIC DISK. Many customers and dealers have contacted Epson's Technical Support because of getting a "EXEC failed" error message when trying to run the system diagnostics MEMORY test. This occurs because many people are not booting the system with the diagnostic disk but rather loading the diagnostic program after booting from the MS-DOS system disk or hard disk drive. In the instructions for performing system diagnostics the following statement is made: Note: To run the System diagnostics, boot your system with the diagnostics diskette in drive A. Then select option 4 from the OPERATION menu. If you start this program in any other way, some tests may produce strange results. The "EXEC failed" error message will not occur if the diagnostic diskette is properly loaded, Please note that the diagnostic diskette should not be modified in any way or similar results may occur. If the diagnostics diskette was obtained through Epson America's Training Department and does not contain the system files then the system files should be copied to the diagnostics disk before attempting to run the diagnostic programs. L EPSON AMERICA SERVICE, 23610 TEL0 AVENUE, TORRANCE, CALIF. 90505