Epson Expression 800 User Manual - Page 61

The scanner does not start scanning., The scanner software does not work properly., Troubleshooting - drivers

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The scanner does not start scanning. Problem Solution The scanner is not ready to scan. Wait until the READY light is on. Your software or interface is not operating properly. If you're running Windows, make sure you selected the SCSI interface port when you installed your scanner software. Also, make sure the SCSI interface board on your computer is installed properly. See Setting Up and Using Your Scanner for details. Confirm that the terminator and SCSI ID are set correctly. See Understanding SCSI Connections for instructions. If you have other expansion boards in your computer, make sure that they're not interfering with the interrupt setting of the SCSI interface board for your scanner. (See your computer manual for details.) The scanner software does not work properly. Problem Solution Your system doesn't meet your software requirements, or the software is set up incorrectly. Make sure you have correctly installed your software. Make sure your computer system meets all the requirements specified for your software. Make sure your software supports this model of scanner. Make sure the computer has enough memory for your software. If you're running other software at the same time, using RAM resident programs, or have many device drivers, the computer may not have enough memory left. (See your software and computer manuals for details.) Troubleshooting Page 61

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Troubleshooting
Page 61
The scanner does not start scanning.
The scanner software does not work properly.
Problem
Solution
The scanner is not
ready to scan.
Wait until the READY light is on.
Your software or
interface is not
operating properly.
If you’re running Windows, make sure you selected the SCSI interface
port when you installed your scanner software. Also, make sure the
SCSI interface board on your computer is installed properly. See
Setting Up and Using Your Scanner
for details.
Confirm that the terminator and SCSI ID are set correctly. See
Understanding SCSI Connections
for instructions.
If you have other expansion boards in your computer, make sure that
they’re not interfering with the interrupt setting of the SCSI interface
board for your scanner. (See your computer manual for details.)
Problem
Solution
Your system doesn’t
meet your software
requirements, or the
software is set up
incorrectly.
Make sure you have correctly installed your software.
Make sure your computer system meets all the requirements specified
for your software.
Make sure your software supports this model of scanner.
Make sure the computer has enough memory for your software. If
you’re running other software at the same time, using RAM resident
programs, or have many device drivers, the computer may not have
enough memory left. (See your software and computer manuals for
details.)