Epson G5000 Quick Reference - Page 4

Troubleshooting If you see a blank screen or the message No signal • Make sure the power light on the projector is green and not flashing, and the lens cover is removed. • Make sure the cables are connected correctly. See the User's Guide. • You may need to change the image source. See "Switching Between Image Sources." (Also make sure the source device is turned on.) If the projector and the notebook don't display the same image Windows®: Hold down the Fn key and press the function key on your notebook (such as or CRT/LCD) until you see the display on both monitors. If that does not work, open the Windows Control Panel, click Display, Settings, and Advanced. Make sure the external monitor port is set as your primary display. See your computer's documentation or online help for details. Macintosh®: From the Apple® menu, select System Preferences, Displays, Detect Displays, VGA Display or Color LCD, and Arrangement or Arrange. Then select Mirror Displays. Where To Get Help Internet support Visit Epson's support website at epson.com/support and select your product for solutions to common problems. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a support representative To use the Epson PrivateLine® Support service, call (800) 637-7661 and enter the PIN on the included Epson PrivateLine Support card. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period. You may also speak with a projector support specialist by dialing one of the following numbers. (Toll or long distance charges may apply.) U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday-Friday Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday-Friday Days and hours of support are subject to change without notice. Purchase supplies and accessories You can purchase screens and other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).