Epson MovieMate 30s Product Support Bulletin(s) - Page 2

Epson MovieMate 30s Manual

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EPSON Date: PSB #: Reference: Product(s): Subject: PRODUCT SUPPORT BULLETIN 09/26/2006 Originator: TC PSB.2006.09.001 Authorization: TI06-45e Rev. A Total Pages: 1 MovieMate 25 / 30s How to remove unsupported CD/DVD from the tray This bulletin was created to inform customers of how to remove an unsupported CD or DVD from their MovieMate 25 / 30s DVD trays when they cannot eject it. If you attempt to play an unsupported CD or DVD in your MovieMate 25 / 30s and you cannot remove the CD / DVD from the tray or the unit does not respond to pressing the "Open/Close" button, please try the following procedure: 1. Verify that the "Tray Lock" feature is not enabled. You can lock the tray to prevent children from playing with it. If you press the tray "Open/Close" button, and "TRAY LOCK" appears briefly in the display window above the tray, then the Tray Lock feature is enabled on your MovieMate. See your User's Guide for information about disabling the Tray Lock feature. 2. Turn off the power button and unplug the power cable. 3. Plug the power cable back in. Then immediately after pressing the main power button, press the "Open/Close" button next to the disc tray. If you are unsuccessful after trying the procedures above, do not try to force the disc tray open or disassemble the main unit. Using force may damage the DVD unit, the disc tray, or your CD / DVD. If you damage your CD / DVD it may not play anymore. NOTE: If there are signs of physical damage or evidence that you have damaged the MovieMate or its DVD mechanism the repair costs may not be covered under warranty. If the CD or DVD still cannot be removed from the tray please contact Epson Technical Support or an Epson Authorized Customer Care Center nearest you. To find the Epson Customer Care Center nearest you, visit http://support.epson.com You can also call the Epson ConnectionSM PrivateLine® Support at (800) 637-7661 + PIN # (the PIN# is included with your MovieMate). Without a PIN #, call (562) 276-4394 in the U.S. or (905) 709-3839 in Canada. For more information regarding contacting Epson, see your MovieMate User's Guide Page 1 of 1 PSB.2006.09.001

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Page 1 of 1
PSB.2006.09.001
EPSON
P
RODUCT
S
UPPORT
B
ULLETIN
Date:
09/26/2006
Originator:
TC
PSB #:
PSB.2006.09.001
Authorization:
Reference:
TI06-45e Rev. A
Total Pages:
1
Product(s):
MovieMate 25 / 30s
Subject:
How to remove unsupported CD/DVD from the tray
This bulletin was created to inform customers of how to remove an unsupported CD or DVD
from their MovieMate 25 / 30s DVD trays when they cannot eject it.
If you attempt to play an unsupported CD or DVD in your MovieMate 25 / 30s and you cannot
remove the CD / DVD from the tray or the unit does not respond to pressing the “Open/Close”
button, please try the following procedure:
1. Verify that the “Tray Lock” feature is not enabled.
You can lock the tray to prevent children
from playing with it. If you press the tray “Open/Close” button, and “TRAY LOCK” appears
briefly in the display window above the tray, then the Tray Lock feature is enabled on your
MovieMate. See your User’s Guide for information about disabling the Tray Lock feature.
2. Turn off the power button and unplug the power cable.
3. Plug the power cable back in. Then immediately after pressing the main power button,
press the “Open/Close” button next to the disc tray.
If you are unsuccessful after trying the procedures above, do not try to force the disc tray open
or disassemble the main unit. Using force may damage the DVD unit, the disc tray, or your CD
/ DVD. If you damage your CD / DVD it may not play anymore.
NOTE: If there are signs of physical damage or evidence that you have damaged the
MovieMate or its DVD mechanism the repair costs may not be covered under warranty.
If the CD or DVD still cannot be removed from the tray please contact Epson Technical
Support or an Epson Authorized Customer Care Center nearest you.
To find the Epson Customer Care Center nearest you, visit
You can also call the Epson Connection
SM
PrivateLine
®
Support at (800) 637-7661 + PIN # (the
PIN# is included with your MovieMate).
Without a PIN #, call (562) 276-4394 in the U.S. or
(905) 709-3839 in Canada.
For more information regarding contacting Epson, see your
MovieMate User’s Guide