Epson P10000 Warranty Statement - Page 4

4 provide additional instructions about the program at the time this service is being setup. In rare cases, at its sole discretion Epson may instead elect to exchange the unit. Please see the other sections for highlights of the programs. When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original product. Parts may be new or remanufactured to Epson standards. On-Site Response: If the printer needs hardware repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1 PM Pacific Time. If that determination is made after 1 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within seven business days of receipt of the replacement printer, the customer will be invoiced at the then current manufacturer's suggested retail price for the replacement printer. It is your responsibility to unpack, reinstall optional components, and set up the exchange printer at your location. What This Warranty Does Not Cover: This warranty does not cover: 1. Service of the print head or any other part of the ink delivery system, if the printer is ever used with new or refilled ink cartridges, inks, or ink delivery systems other than the Epson UltraChrome Pro system for which the printer was designed. In case of such use, coverage of the print head and ink delivery system under this limited warranty is immediately terminated. 2. Any damage caused by third-party software, applications, parts, components or peripheral devices added to the product after its shipment from Epson (for example, dealer or user-added boards, components, or cables). 3. Any damage caused by misuse, abuse, improper installation, neglect, failure to maintain, improper packing or shipping.