Epson P800 Basics - Page 44

Solving Problems, Checking for Software Updates, Problems and Solutions, Printing Problems - troubleshooting

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Page 44 highlights

Solving Problems If you have a problem with your Epson product, check the messages on the LCD screen to diagnose the cause. You can also check the basic troubleshooting suggestions below or in your online User's Guide. Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit the driver download site at epson.com/support (U.S.) or epson.ca/support (Canada). With Windows, your printer software automatically checks for updates. You can also select Driver Update on the Utility tab in the printer settings window, or right-click the icon in the bottom right corner of your screen (the taskbar) and select Software Update. You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. With OS X, you can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. Problems and Solutions Check the solutions below if you're having trouble using your printer. Printing Problems ■ Make sure your paper is loaded printable side up, short edge first, and all the way to the right (see page 5 and page 8). ■ When using the sheet feeder, don't load paper above the arrow mark on the left edge guide. 44 Solving Problems

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Solving Problems
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD
screen to diagnose the cause. You can also check the basic troubleshooting
suggestions below or in your online
User’s Guide
.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for free updates to
your product software. Visit the driver download site at
epson.com/support
(U.S.)
or
epson.ca/support
(Canada).
With Windows, your printer software automatically checks for updates. You can
also select
Driver Update
on the
Utility
tab in the printer settings window, or
right-click the
icon in the bottom right corner of your screen (the taskbar) and
select
Software Update
.
You can also update the software by selecting
EPSON Software Updater
in the
EPSON
or
EPSON Software
program group, accessible by the
Start
button, or
on the
Start
or
Apps
screens, depending on your version of Windows.
With OS X, you can manually update the software by opening the
Applications
>
Epson Software
folder and selecting
EPSON Software Updater
.
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Printing Problems
■
Make sure your paper is loaded printable side up, short edge first, and all the
way to the right (see page 5 and page 8).
■
When using the sheet feeder, don’t load paper above the arrow mark on the
left edge guide.