Epson Perfection 1240U Product Support Bulletin(s) - Page 36

EPSON PRODUCT SUPPORT BULLETIN Date: 8/8/01 PSB No.: PSB.2001.08.005 Reference: N/A Originator: TC Authorization: Affected Product(s): Perfection 1240U/PHOTO, and Perfection 1640SU/PHOTO/OFFICE Subject: Updated EPSON TWAIN Driver Version 5.02A for Windows - Scanning Multiple Pages in Adobe Acrobat This bulletin provides information on a problem concerning multiple-page scanning in Adobe Acrobat 4.0x and 5.0 when using the Perfection 1240 or 1640 series scanners. The following sections provide a detailed problem description and recommended solutions. Problem Description: When using TWAIN 5.00A on any Windows operating system to scan multiple pages in Adobe Acrobat 4.0x or 5.0, the application will terminate unexpectedly, and all scanned images are lost. The problem occurs in either Full Auto Mode, Manual Mode and when scanning with the ADF unit. When the problem is encountered, the application will terminate and one or more of the following error messages will be displayed depending on the Windows operating system. !" "Acrobat caused an invalid page fault in module user32.dll." !" "Acrobat caused an invalid page fault in module TWAIN_32.dll." !" "Acrobat has caused an error in KERNEL32.dll. Acrobat will now close." Solution: 1. To correct this issue for the Perfection 1240 and 1640 series of scanners download the updated TWAIN 5.02A from Epson's web site using the following URL: http://support.epson.com/filelibrary.html. 2. For the Perfection 1640SU series, you can also obtain a copy of the updated driver on CD through literature fulfillment by contacting Epson's Support line at (562) 276-4382. The product code is CPD-10857R1. Installation instructions for this driver are as follows: Note: During the scanner and TWAIN Driver installation you may be asked to insert your Windows operating system CDROM. Have your Windows CD handy, in case you need it. Installation Instructions for Windows 98/2000/Me You must remove the original TWAIN driver (5.00A) first before you can install the updated driver. Refer to the following instructions on Removing the scanner, the original driver and installing the new driver. Scanner and Driver removal: 1. Have the scanner turned ON and plugged into one of the computer's USB or SCSI ports. 2. Click the Start button, point to Settings, and click Control Panel. Then double-click the Scanners and Cameras icon. 3. Select the appropriate EPSON Perfection scanner from the device list and click Remove. 4. Insert the original EPSON Scanner Software CD into you CD-ROM drive. Explore to the directory "X:\TWAIN_5\Uninst." (Note: X represents the drive letter for your CD-ROM drive.) 5. Double-click on Esuninst.exe application file (approximately 36KB in size) to launch the uninstaller. When finished, disconnect your scanner, and then restart your computer. (NOTE: To uninstall the driver in Windows 2000, you must have sufficient access rights. Log on as Administrator if you cannot remove the driver.) 1