Epson Stylus Pro 7890 Warranty Statement - Page 7

On-Site Response: If the printer needs hardware repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within seven business days of receipt of the replacement printer, the customer will be invoiced at the thencurrent manufacturer's suggested retail price for the replacement printer. It is your responsibility to unpack, re-install optional components (interface cards, roll paper spindle, etc.), and set up the exchange printer at your location. Depot Repair: If your location is outside Epson's on-site service territory, you must ship your printer to an Epson-designated depot for repair. Areas outside the onsite service territory include, for example, U.S. territories and possessions. It is your responsibility to properly prepare the printer for shipping as described in your documentation and securely package it in its original container or equivalent. Epson will repair your printer, usually within seven business days following receipt, and then return it to you. It is your obligation to re-assemble the repaired printer.