Epson Stylus Pro 9000 Warranty Statement - Page 6

EPSON ® Preferred S M Warranty Program for the EPSON Stylus® Pro 9000 Series Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these circumstances Epson will replace the printer with the same or comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within 7 business days of receipt of the replacement printer, the customer will be invoiced at the prevailing manufacturer's suggested retail price for the replacement printer. The replacement printer assumes the remaining warranty period of the original product. Epson Depot Repair Response: If your location is outside Epson's on-site service territory, you must ship your printer to Epson for repair. Areas outside the on-site service territory include, for example, U.S. territories and possessions. It is your responsibility to properly prepare the printer for shipping as described in your documentation and securely package it in its original container or equivalent. Epson will repair your printer within 7 business days following receipt and then return it to you via best available method. It is your obligation to re-assemble the repaired printer. What This Warranty Does Not Cover: 1) Service related to periodic maintenance of the Waste Ink System. The need for this service is indicated on the printer's front control panel as either "MAINTENANCE REQ. 0100" or "SERVICE REQ. 00000100". 2) Any damage caused by using unsuitable inks or ink systems in the printer. Please note that the printer is not designed for use with the following: • dye-sublimation inks • pigmented inks (in the EPSON Stylus Pro 9000) • dye inks (in the EPSON Stylus Pro 9500) • bulk ink delivery systems Use of any of the above may cause damage not covered by the warranty. 3) Any damage caused by use of non-Epson inks or ink cartridges. 4) Any damage caused by third-party software, applications, parts, components or peripheral devices added to the product after its shipment from Epson, e.g. dealer or user-added boards, components, or cables. 5) Any damage caused by misuse, abuse, improper installation, neglect, improper shipping, disasters such as fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products.