Epson SureColor F6370 Warranty Statement for U.S. and Canada - Page 3

3 Terms and Conditions Limited Warranty for Commercial Products 1. What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the Epson SureColor Dye-Sublimation Transfer Series printer covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase (proof of purchase required), or five million (5,000,000) carriage passes, whichever occurs first ("Warranty Period"). This warranty is not transferable. Epson also warrants that the consumable ink enclosed with the engine will perform to the manufacturer's specified usage, which usage may expire before the expiration of the limited warranty for the printer. 2. What Epson Will Do To Correct Problems: Should your Epson SureColor Dye-Sublimation Transfer Series printer prove defective during the Warranty Period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (currently, 6:00 AM to 6:00 PM Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide additional instructions about the program at the time this service is being set up. In rare cases, at its sole discretion, Epson may instead elect to exchange the unit. For highlights of the programs, please see "On-Site Response" and "Printer Exchange." When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. 3. On-Site Response: If Epson determines that a warranted hardware defect requires repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM Pacific Time, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. 4. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories,