Epson SureColor F7070 Warranty Statement - Page 5

On-Site Response: If the printer needs hardware repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 pm Pacific Time. If that determination is made after 1:00 pm, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within seven business days of receipt of the replacement printer, the customer will be invoiced at the then current manufacturer's suggested retail price for the replacement printer. It is your responsibility to unpack, re-install optional components (interface cards, auto take-up reel unit, etc.), and set up the exchange printer at your location. What This Warranty Does Not Cover: This warranty does not cover: 1) Service of the print head or any other part of the ink delivery system, if the printer is ever used with new or refilled ink cartridges, inks, or ink delivery systems other than the Epson UltraChrome DS system for which the printer was designed. In case of such use, coverage of the print head and ink delivery system under this limited warranty is immediately terminated. 5 2) Any damage caused by neglecting or improperly performing user-level maintenance as documented in the Epson SureColor F7070 User's Guide. The user-level maintenance includes the following items: a) Perform periodic nozzle checks and nozzle cleanings to prevent ink buildup around the print head and cap unit area as needed. b) Clean the platen, pressure roller and media holding plate (recommended: daily, or as needed when there is media dust buildup). c) Check and replace the wiper, wiper cleaner parts, and flushing pad - included as part of the maintenance kit. d) Check and clean the print head, wiper, wiper cleaner, caps, and wiper rail. e) Properly discharge the waste ink as needed. f) If the printer is not being used and is turned off, turn the printer on at least every two weeks. g) If the printer will be turned off for over two weeks, maintenance must be performed by a service technician before the printer is turned off. When the printer is returned to use, service maintenance must be performed again before the printer is turned on. h.) If the ink is cold let it warm to room temperature before using (recommended: 4 hours or more). i.) Do not touch the green IC chip on the chip unit. j.) Replace the carriage encoder as needed. k) Replace the ink supply tank as needed. l) Replace the damper kit as needed. m) Replace the pump cap as needed. n) Replace the ink holder as needed. Note: See the Maintenance section of your user's guide for in-depth maintenance instruction to best maintain your investment.