Epson SureColor P10000 Warranty Statement - Page 3

For Epson Preferred Technical Support Follow these easy steps to obtain technical support. Step 1: Have your serial number available: Step 2: Call toll-free 888-377-6611 or call 562-276-1305. Step 3: Follow the voice prompt instructions. Step 4: Be prepared to work with the Technical Support Specialist to diagnose the problem. Operating hours: Currently Monday through Friday, 6 AM to 6 PM Pacific Time (subject to change) 3 Terms and Conditions Limited Warranty for Commercial Products What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the Epson SureColor P10000 or P20000 Series Printer covered by this limited warranty statement, if purchased and used in the United States, Canada or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase (proof of purchase required). Epson also warrants that the ink shipped with or purchased with the engine will perform to the manufacturer's specified usage, which usage may expire before the expiration of the limited warranty for the Epson printer. What Epson Will Do To Correct Problems: Should your Epson SureColor P10000 or P20000 Series Printer prove defective during the limited warranty period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with proof of purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will