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Epson SureColor P9570 Users Guide - Page 233

Uninstalling Product Software - Windows, Programs and Features

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• If you are using roll paper, change the Adjust Cut Position setting. This may reduce the margins at the top and bottom of the print. Parent topic: Solving Print Quality Problems Related references Borderless Paper Type Compatibility Paper Specifications Related tasks Loading Roll Paper Loading Cut Sheets Loading Thick or Large Cut Sheets (Poster Board) Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Uninstalling Product Software - Windows You can uninstall and then re-install your printer software to solve certain problems. 1. Turn off the product. 2. Disconnect any interface cables. 3. Do one of the following: • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue. Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue. Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation. 233

Section	Page
Contents	3
Introduction to Your Printer	10
Printer Features	10
Optional Equipment and Replacement Parts	11
Notations Used in the Documentation	12
Printer Part Locations	12
Product Parts - Front	13
Product Parts - Top/Inside	14
Product Parts - Back	15
Using the Control Panel	16
Control Panel	17
Changing the LCD Screen Language	18
Selecting the Date and Time	20
Setting an Administrator Password	21
Locking the General Settings	24
Using Power Saving Settings	24
Changing the Sleep Timer Settings	25
Changing the Power Off Timer Settings	27
Wired Networking	29
Network Security Recommendations	29
Selecting Network Settings from the Control Panel	30
Setting a Proxy Server from the Control Panel	31
Printing a Network Status Sheet	32
Printing a Network Connection Report	33
Network Connection Report Codes and Messages	35
Accessing the Web Config Utility	38
Media Handling	39
Roll Paper Handling	39
Loading Roll Paper	39
Cutting Roll Paper	47
Cutting Roll Paper Manually	47
Printing Cutting Guidelines	48
Removing Roll Paper	49
Cut Sheet Handling	53
Loading Cut Sheets	53
Loading Thick or Large Cut Sheets (Poster Board)	55
Creating Custom Paper Settings	57
Creating Custom Paper Settings Using Epson Media Installer	58
Downloading Epson Media Settings	59
Using the Paper Basket	61
Catching Printouts Under the Product	61
Catching Printouts in Front of the Product	63
Storing the Paper Basket	66
Using the Auto Take-up Reel	69
About the Optional Auto Take-up Reel	70
Take Up with the Printable Side In	70
Take Up with the Printable Side Out	74
Removing Media from the Optional Auto Take-up Reel	79
Available Epson Papers	81
Borderless Paper Type Compatibility	94
Printing from a Computer	96
Printing with Windows	96
Selecting Basic Print Settings - Windows	96
Paper Configuration Options - Windows	99
Advanced B&W Photo Options - Windows	100
Print Quality Options - Windows	100
Color Management Options - Windows	101
Advanced Color Controls - Windows	102
Paper Source Options - Windows	103
Roll Paper Options - Windows	103
Using Layout Manager - Windows	106
Selecting Print Layout Options - Windows	112
Reduce/Enlarge Options - Windows	113
Multi-Page Printing Options - Windows	113
Selecting Additional Settings - Windows	114
Saving, Sharing, and Customizing the Printer Settings	115
Saving and Sharing Print Settings - Windows	116
Saving and Sharing Media Settings - Windows	117
Editing Print Setting Displays - Windows	118
Printing Your Document or Photo - Windows	120
Checking Print Status - Windows	121
Selecting Default Print Settings - Windows	121
Changing the Language of the Printer Software Screens	122
Changing Automatic Update Options	124
Printing on a Mac	124
Selecting Basic Print Settings - Mac	125
Advanced Color Settings - Mac	129
Print Quality Settings - Mac	132
Print Options - Mac	132
Selecting Roll Paper Settings - Mac	133
Selecting Paper Configuration Settings - Mac	136
Selecting Print Layout Options - Mac	137
Managing Color - Mac	137
Color Matching Options - Mac	138
Sizing Printed Images - Mac	139
Selecting Printing Preferences - Mac	139
Printing Preferences - Mac	140
Printing Your Document or Photo - Mac	141
Checking Print Status - Mac	142
Using the Control Panel Menus	144
Accessing the Printer's Menus	144
Paper Setting Menu	145
Basic Settings Menu	154
Printer Settings Menu	156
Network Settings Menu	164
System Administration Menu	164
Maintenance Menu	166
Status Menu	168
Replacing Ink Cartridges and Maintenance Boxes	169
Purchase Epson Ink Cartridges and Maintenance Box	169
Ink Cartridge and Maintenance Box Part Numbers	169
Removing and Installing Ink Cartridges	170
Replacing Maintenance Boxes	173
Adjusting Print Quality	176
Print Head Maintenance	176
Print Head Nozzle Check	176
Checking the Nozzles Using the Product Control Panel	176
Checking the Nozzles Using a Computer Utility	177
Print Head Cleaning	179
Cleaning the Print Head Using the Product Control Panel	180
Cleaning the Print Head Using a Computer Utility	181
Running a Power Cleaning Using the Product Control Panel	184
Print Head Alignment	186
Aligning the Print Head Automatically Using the Product Control Panel	187
Aligning the Print Head Manually Using the Product Control Panel	188
Adjusting the Paper Feed Using the Product Control Panel	191
Cleaning the Roll Paper Feeder	192
Maintenance and Transportation	193
Replacing the Cutter	193
Replacing the Borderless Pads	196
Cleaning the Platen and Borderless Pad Edges	200
Wiping the Print Head	204
Cleaning the Print Head Cap Area	206
Moving or Transporting Your Product	214
Discharging Ink	217
Solving Problems	219
Checking for Software Updates	219
Product Status Messages	220
Resetting Control Panel Defaults	221
Solving Printer Problems	221
Printer Does Not Turn On	222
LCD Screen Shuts Off	222
Forgot the Administrator Password	222
Solving Printing Problems	222
Nothing Prints	222
Cannot Print Over a Network	223
Print Head Moves But Nothing Prints	224
Solving Paper Problems	224
Paper Feeding Problems	224
Roll Paper Jam Problems	225
Cut Sheet Paper Jam Problems	227
Paper Does Not Collect in the Basket or is Creased	229
Solving Print Quality Problems	229
Nozzle Check Pattern Prints Incorrectly	229
Overall Print Quality is Poor	230
Lines Are Misaligned	231
Prints are Scuffed or Smeared	231
Prints are Wrinkled	232
Margins Appear in Borderless Prints	232
Uninstalling Product Software - Windows	233
Uninstalling Product Software - Mac	234
Where to Get Help	235
Technical Specifications	236
Windows System Requirements	236
Mac System Requirements	237
Paper Specifications	237
Printable Area Specifications	239
Ink Cartridge Specifications	242
Dimension Specifications	243
Electrical Specifications	243
Environmental Specifications	244
Interface Specifications	245
Safety and Approvals Specifications	245
Notices	246
Important Safety Instructions	246
General Product Safety Instructions	246
Ink Cartridge Safety Instructions	248
LCD Screen Safety Instructions	249
FCC Compliance Statement	249
Binding Arbitration and Class Waiver	250
Trademarks	253
Copyright Notice	254
A Note Concerning Responsible Use of Copyrighted Materials	254
Default Delay Times for Power Management for Epson Products	254