Epson SureColor P9570 Warranty Statement for U.S. and Canada - Page 3

3 Terms and Conditions Limited Warranty for Commercial Products 1. What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the Epson SureColor P9570 or P7570 Series printer covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials. The 44-inch SureColor P9570 is warranted for either a period of one (1) year from the date of original purchase (proof of purchase required), or eighteen thousand (18,000) B0+-size printed sheets, whichever occurs first. The 24-inch P7570 is warranted for either a period of one (1) year from the date of original purchase (proof of purchase required), or eighteen thousand (18,000) A1+-size printed sheets, whichever occurs first. This warranty is not transferrable. Epson also warrants that the consumable ink shipped with or purchased with the printer will perform to the manufacturer's specified usage, which may expire before the expiration of the limited warranty for the printer. 2. What Epson Will Do To Correct Problems: Should your Epson SureColor P9570 or P7570 Series Printer prove defective during the limited warranty period, please call the toll free Epson Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (between 6:00 AM and 6:00 PM Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with proof of purchase information including the unit serial number and original date of purchase. You may need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine which parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide additional instructions about the program at the time this service is being setup. In rare cases, at our sole discretion we may instead elect to exchange the unit. Please see the other sections for highlights of the programs. When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. New items assume the remaining warranty period of the original product. Parts may be new or remanufactured to Epson standards. 3. On-Site Response: If your printer needs hardware repair and you are within Epson's on site service territory, we will contact an Epson Authorized Servicer to make the repair at your facility. If we determine repair is required prior to 1 PM Pacific Time, repair parts and a technician will usually be dispatched to your location for the next business day. If that determination is made after 1 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply replacement is required. 4. Printer Exchange: At our sole discretion, we may elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, we will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories,