Epson SureColor S50670 High Production Edition Warranty Statement - Page 4

4 Terms and Conditions Limited Warranty for Commercial Products What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the EPSON® SureColor® S50670 and SureColor® S70670 64-inch wide solvent printers covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase (proof of purchase required). Epson also warrants that any consumable ink cartridges enclosed with the engine will perform to the manufacturer's specified usage, which usage may expire before the expiration of the limited warranty for the EPSON printer. What Epson Will Do To Correct Problems: Should your EPSON® SureColor® S50670 or SureColor® S70670 64-inch wide solvent printer prove defective during the limited warranty period, please call the tollfree EPSON Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (currently 6:00 am to 6:00 pm Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide additional instructions about the program at the time this service is being set up. In rare cases, in its sole discretion Epson may instead elect to exchange the unit. Please see the next page for highlights of the programs. When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. On-Site Response: If the printer needs hardware repair and you are within Epson's on-site service territory, an EPSON Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 pm Pacific Time. If that determination is made after 1:00 pm, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within seven business days of receipt of the replacement printer, the customer will be invoiced at the then current manufacturer's suggested retail price for the replacement printer. It is your responsibility to unpack, re-install optional components (interface cards, roll paper spindle, etc.), and set up the exchange printer at your location. What This Warranty Does Not Cover: This warranty does not cover: 1) Any damage caused by neglecting or improperly performing user-level maintenance as documented in the EPSON® SureColor® S50670 or SureColor® S70670 User's Guide. The user-level maintenance includes the following items: a) Check and clean the print head, wiper, cap unit surroundings, and wiper rail (recommended: at least once a week)