Epson SureColor T3170 Notices and Warranty for Latin America - Page 7

4. How to Obtain Warranty Service Please refer to the user documentation to ensure that the product settings have been properly set and to perform the diagnostic tests indicated therein. Furthermore, in order for the unit to operate optimally, always use original Epson supplies and consumables. To obtain warranty service, the purchaser should call any of the Epson Technical Assistance Centers (see country list starting on page 7). Upon calling an Authorized Epson Service Center, the purchaser will be asked to provide the product model and serial numbers, and may be asked to provide information on the location and the date of purchase (the warranty is only valid in the country of purchase). If there are no Authorized Epson Service Centers in your area, call the Epson Technical Assistance Center for service referral. 5. Responsibilities of Purchaser The purchaser is responsible for the safety of all confidential and proprietary information stored on the product, as well as for recovery backup files in case of damage. Any activity related with the re-installation or resetting of the software that was delivered with the equipment, will be billed to the purchaser at the rates in effect at the Authorized Epson Service Center. This also applies if the failure was the result of a defect in the purchaser's proprietary software or of a computer virus. In order to obtain on-site service, the purchaser will be required to provide: access to the product; an appropriate working area; access to electrical facilities; access to the resources that may be necessary for the installation, repair or maintenance of the unit; a safety environment for Epson staff and their work tools. 6. Epson Limited Warranty Coverage Product Model Large Format Epson SureColor T3170 Printer Large Format Epson SureColor T5170 Printer Coverage Conditions 1 year (0 to 90 days, unlimited, and the remaining Service Center 275 days or 10,000 A1-size sheets, whichever occurs first) 1 year (0 to 90 days, unlimited, and the remaining On-site 275 days or 10,000 A0-size sheets, whichever occurs first) Technical Support Service Epson offers technical assistance through electronic and telephone services. Before calling Epson, refer to the documentation included with your product. If you do not find the solution to your problem, visit Epson's website at www.epson.com.jm/support or call the local Epson office or an authorized Epson dealer. Epson Technical Assistance Centers Country Telephone Number Country Telephone Number Argentina Bolivia* (54 11) 5167-0300 0800-288-37766 800-100-116 Guatemala* Mexico Mexico City 1-800-835-0358 01-800-087-1080 (52 55) 1323-2052 Chile (56 2) 2484-3400 Nicaragua* 00-1-800-226-0368 Colombia Bogota 018000-915235 (57 1) 592-2200 Panama* Paraguay 00-800-052-1376 009-800-521-0019 Costa Rica Dominican Republic* 800-377-6627 1-888-760-0068 Peru Lima 0800-10-126 (51 1) 418-0210 Limited Warranty 7