Epson SureLab D3000 - Double Roll Warranty Statement - Page 4

4 Terms and Conditions Limited Warranty for Commercial Products What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the EPSON SureLab D3000 System covered by this limited warranty statement, if purchased and used in the United States, Puerto Rico, or Canada, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase (proof of purchase required). Epson also warrants that the consumable ink cartridges used with the System will perform to the manufacturer's specified usage, which usage may expire before the expiration of the limited warranty for the EPSON printer. What Epson Will Do To Correct Problems: Should your EPSON SureLab D3000 System prove defective during the limited warranty period, please call the toll-free EPSON Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (currently 6 AM to 6 PM Pacific Time, Monday through Friday). When you call, please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required for the printer or sorter, the On-Site Response service program will be utilized in almost all cases. If service is required for the Printer PC, the Whole Unit Exchange service program will be utilized. The technician will provide additional instructions about the program at the time this service is being set up. When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. On-Site Response: If the printer or sorter needs hardware repair and you are within Epson's on-site service territory, an EPSON Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1 PM Pacific Time. If that determination is made after 1 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Whole Unit Exchange: If it is determined that a whole unit exchange of a Printer PC is necessary, you must secure return of the defective product by providing Epson with a valid credit card number with sufficient credit to cover the price of the replacement product. You will be billed at the Manufacturer's Suggested Retail Price if the defective product is not returned to Epson within 10 business days of shipment of the replacement product from Epson. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. Upon verification of security, Epson will ship the replacement unit promptly, via next business day delivery for most business locations. For calls completed prior to 1 PM Pacific Time the exchange unit will usually ship the same day. For calls completed after 1 PM Pacific Time the exchange unit will usually ship on the following business day. It is your responsibility to unpack, re-install optional components (cables, etc.), and set up the exchange product at your location. It is also your responsibility to properly repack the defective product in the exchange unit box and return it to Epson within 10 business days using any instructions provided by Epson. You will need to remove all optional components prior to its return. (For details on packaging and shipping, please see the repackaging and transportation instructions included with the exchanged Product.)