Epson WF-6590 User Manual - Page 392
Solving Faxing Problems, Cannot Send or Receive Faxes
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Related topics Placing Originals on the Product Solving Faxing Problems Check these solutions if you have problems faxing with your product. Cannot Send or Receive Faxes Cannot Receive Faxes with a Telephone Connected to Your Product Fax Memory Full Error Appears Sent Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax Quality is Poor Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working. • Make sure paper is loaded correctly in your product. • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine. • If user restriction has been enabled, you may need to enter a user name and password. Contact your administrator for assistance. • If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can receive faxes automatically. • Check that the cable connecting your telephone wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the 392