Epson WorkForce 60 Start Here - Page 3

6 Install software 1 Make sure the printer is NOT CONNECTED to your computer. Any questions? On-screen help with your software Select Help or ? when you're using your software. User's Guide Click the desktop shortcut to access the online User's Guide, software downloads, Epson Supplies CentralSM, and more (requires an Internet connection). Windows®: If you see a Found New Hardware screen, click Cancel and disconnect the USB cable. You can't install your software that way. 2 Insert your product CD. W indows: If you see the AutoPlay window, click Run Setup.exe. If you see the User Account Control screen, click Yes or Continue. Macintosh®: Double-click the Epson icon. 3 Windows: Click Install and follow the on-screen instructions. Macintosh: Select the items you want to install. Then click Install. Epson Technical Support Visit epson.com/support (U.S.) or epson.ca/support (Canada) where you can download drivers, view manuals, get FAQs, or e-mail Epson. You may also speak with a support specialist by calling: • U.S.: (562) 276-7202, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM Saturday • Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Any problems? If you experience problems during setup, see below: Network setup was unsuccessful. • Make sure you select the right network name. • If you see a firewall alert message, click Unblock or Allow to let setup continue. • If your network has security enabled, make sure you enter your network password (WEP key or WPA passphrase) correctly. If it has uppercase (ABC) or lowercase (abc) letters, make sure you enter them correctly. • Try moving the product to a different location. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet. • If your wireless router doesn't broadcast its network name (SSID), manually enter your wireless network name. Make sure there aren't any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the product's MAC address on the router. Print a Network Status Sheet (see below) to obtain the MAC address. Then see your router's manual for instructions. • Print a Network Status Sheet to see what network settings are currently enabled in the printer. Press the Network Information button to print a network status sheet. • Remove and reinsert the CD to reinstall your product software. • If you're using the WiFi button to connect to your WPS-compatible wireless router, make sure you press the WiFi button on your printer and the WPS button on your router within 2 minutes of each other.