Epson WorkForce DS-780N Users Guide - Page 126

Scanner Does Not Turn On or Turns Off Unexpectedly, Scanning Software Does Not Operate Correctly

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Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet. • If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting in Epson Scan 2 Utility. • You may need to adjust the Sleep Timer and Power Off Timer settings on the control panel. Parent topic: Solving Scanning Problems Related tasks Changing the Sleep Timer Settings Changing the Power Off Timer Settings Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • Make sure the scanner is turned on. • Make sure the connection between the scanner and your computer is secure. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • On Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner supports Epson Scan 2. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Make sure the PC Connection via USB setting is not disabled on the control panel. • If you are using the scanner over a network, make sure the network cable is securely connected. Parent topic: Solving Scanning Problems 126

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126
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the
Power Off Timer
setting in Epson
Scan 2 Utility.
• You may need to adjust the
Sleep Timer
and
Power Off Timer
settings on the control panel.
Parent topic:
Solving Scanning Problems
Related tasks
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• On Windows, be sure that the scanner is listed under
Imaging Devices
in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner
supports Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
• Make sure the
PC Connection via USB
setting is not disabled on the control panel.
• If you are using the scanner over a network, make sure the network cable is securely connected.
Parent topic:
Solving Scanning Problems