Epson WorkForce Pro WF-4734 Users Guide - Page 284
Line Type, Parent topic, Related tasks, Connecting a Telephone or Answering Machine
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• Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.) • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • Make sure you installed the FAX driver for your product and that it is not paused. • Try lowering your product's fax speed setting. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting the Line Type Selecting Advanced Fax Settings Receiving Faxes Automatically Printing Fax Reports Viewing a Fax on the LCD Screen (Using the Inbox) Loading Paper in the Cassette 284