Epson WorkForce Pro WF-C5890 Users Guide - Page 404

• Make sure you installed the FAX driver for your product and that it is not paused. • The data being sent may be too large. Try faxing the originals in batches, by using a connected phone, or by selecting On Hook. If you are faxing in monochrome, enable the Direct Send setting (Fax > Fax Settings > Fax Send Settings). • Try lowering your product's fax speed setting. • If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. • If the recipient fax machine does not answer your call within 50 seconds after the product has finished dialing, add pauses after the fax number to send the fax. • Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot receive faxes. • When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive faxes using this feature. Check that the subaddress and password are correct, and that they match with the recipient subaddress and password. Check this when receiving faxes as well. • Check if the sender's fax number is registered to the Rejection Number List • If you enabled Rejection Fax options, check if the sender is blocked, did not set up header information, or is not registered in your contacts list, as necessary. • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. • If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the control panel. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware. If the product does not appear, uninstall and re-install the Epson FAX Utility. 404