Epson WorkForce Pro WF-C8690 Notices and Warranty - Page 2

Limited Warranty for Commercial Products 1. What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the Epson WorkForce Pro WF-C8000 Printer Series printer covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase (proof of purchase required), or six hundred thousand (600,000) pages, whichever occurs first ("Warranty Period"). This warranty is not transferable. Epson also warrants that the consumable ink cartridges enclosed with the engine will perform to the manufacturer's specified usage, which usage may expire before the expiration of the limited warranty for the printer. 2. What Epson Will Do To Correct Problems: Should your Epson WorkForce Pro WF-C8000 Printer Series printer prove defective during the Warranty Period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (currently, 6:00 AM to 6:00 PM Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with proof of purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide additional instructions about the program at the time this service is being set up. In rare cases, at its sole discretion, Epson may instead elect to exchange the unit. For highlights of the programs, please see "On-Site Response" and "Printer Exchange." When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining Warranty Period of the original Product. The replacement unit and parts may be new or remanufactured to Epson standards. 3. On-Site Response: If Epson determines that a warranted hardware defect requires repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM Pacific Time, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. 4. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the User's Guide/documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not returned within seven (7) business days of receipt of the replacement printer, the customer will be invoiced at the price of the replacement printer. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. It is your responsibility to unpack, re-install optional components, and set up the exchange printer at your location. Epson does not cover damage caused by improper installation. 5. What This Warranty Does Not Cover: This warranty does not cover damage to the Epson product caused by parts or supplies not manufactured, distributed or certified by Epson. Consumables, supplies, accessories, other expendable items, such as rollers or pads and items identified as being replaceable by the user in the User's Guide/documentation, are not covered under this warranty. Consumables are items that wear out under normal use and must be replaced by the end user as needed. Other items that are not covered are excluded below. A. Standard Exclusions: 1. Any damage caused by misuse, abuse, improper installation, neglect, failure to maintain, improper packing or shipping, disasters such as fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products. 2. Any damage caused by using non-Epson inks, ink cartridges or ink delivery systems in the printer. 2