Epson WorkForce Pro WF-C869R Administrator Guide

Epson WorkForce Pro WF-C869R Manual

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  • Epson WorkForce Pro WF-C869R | Administrator Guide - Page 1
    Administrator's Guide
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  • Epson WorkForce Pro WF-C869R | Administrator Guide - Page 3
    Contents Administrator's Guide...7 Using Web Config Network Configuration Software 8 About Web Config ...8 Accessing Web Config ...8 Restricting Features Available for Users 9 User Feature Restriction...10 Configuring User Feature Restrictions
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    Connection Report Messages 40 Configuring Protocols and Services in Web Config 41 Services and Protocol Settings 41 Using an Email Server - Wi-Fi 52 Using Epson Device Admin Configuration Software 55 Solving Problems ...56 Solving Network Software Usage Problems 56 Cannot Access Web Config...
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    Cannot Connect After Configuring IPsec/IP Filtering 59 Cannot Access the Product After Configuring IEEE 802.1X 59 Solving Digital Certificate Problems 59 Digital Certificate Warning Messages 59 Cannot Import a Digital Certificate 61 Cannot Update a Certificate or Create a CSR 61 Deleted a CA-
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    settings: Web Config and EpsonNet Config. This guide covers Web Config in detail; for information or software settings screen.) Epson products support the following system administration functions Individual protocol control: enable and disable single services • Remote configuration of scan and fax
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    display all available menus. 1. Print a network status sheet for your product and identify the product IP address. See the product's User's Guide for instructions. 2. Start your web browser and make sure JavaScript is enabled. 3. Type the product IP address into the browser as follows, depending on
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    IP address to access Web Config. Parent topic: Using Web Config Network Configuration Software Restricting Features Available for Users Follow the instructions in these sections to restrict users from using certain product features and create an administrator password to lock the restrictions using
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    and allows the software to authenticate the users before printing or scanning proceeds. For instructions on setting up software restrictions, see the help utility in the printing or scanning software jobs sent from these sources: • The default operating system driver • A PCL or PostScript printer
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    • Web services such as Epson Connect or Google Cloud Print • Smartphones and other mobile devices 4. Click OK. 5. Select Access Control Settings and select User Settings. You can import and export a list of user features using EpsonNet Config. See the help utility in the software for instructions. 11
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    all cases. Note: See your product's User's Guide for instructions on setting an administrator password using the control panel. If you forget your administrator password, contact Epson for support, as described in the product's User's Guide. 1. Access Web Config, select Administrator Settings, and
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    a Digital Certificate Using an LDAP Server Configuring Protocols and Services in Web Config Using an Email Server Parent topic: Using Web Config Network Configuration Software Configuring SSL/TLS Communication Follow the instructions in these sections to configure SSL/TLS communication using Web
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    You see a window like this: 3. Select one of the options for the Encryption Strength setting 4. Select Enable or Disable for the Redirect HTTP to HTTPS setting as necessary. 5. Click Next. You see a confirmation message. 6. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring a
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    Click Next. You see a confirmation message. 5. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring Default IPsec/IP Filtering
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    filter traffic to the product over the network based on IP address, service, and port by configuring a default policy that applies to every users or user groups, you can configure group policies. Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or
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    Configuring Group IPsec/IP Filtering Policies You can configure group policies for IPsec/IP traffic filtering using Web Config. 1. Access Web Config and select Network Security Settings. 2. Select IPsec/IP Filtering and select Basic. 3. Click a tab number for the policy number you want to configure.
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    IPsec/IP Filtering Policy Settings Default Policy Settings Setting Access Control Authentication Method IKE Version Pre-Shared Key Confirm Pre-Shared Key ID Encapsulation Remote Gateway(Tunnel Mode) Options/Description Permit Access to permit IP packets to pass through Refuse Access to prevent IP
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    Setting Security Protocol Algorithm Settings Group Policy Settings Setting Access Control Local Address(Printer) Remote Address(Host) Method of Choosing Port Service Name Options/Description If you selected IPsec as the Access Control option, select one of these security protocols: ESP: to ensure
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    Setting Transport Protocol Local Port Remote Port Authentication Method Pre-Shared Key Options/Description If you selected Port Number as the Method of Choosing Port option, select one of these encapsulation modes: Any Protocol TCP UDP ICMPv4 See the Group Policy Guidelines table for more
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    data; if data encryption is prohibited, you can use IPsec Group Policy Guidelines Service name ENPC Protocol type Local/Remote port number UDP 3289/Any port SNMP UDP or scanner drivers, or EpsonNet Config Acquiring and configuring MIB from applications such as printer or scanner drivers, or
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    NetBIOS Datagram UDP Service (Local) NetBIOS Session TCP Service (Local) Any port/21 445/Any port Any port/445 137/Any port 138/Any port 139/Any port Controls these operations Controlling WSD Searching for a product from WSD Forwarding scan data from Document Capture Pro Acquiring job information
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    NetBIOS Datagram UDP (Remote) Any port/138 NetBIOS Session TCP Service (Remote) Any port/139 HTTP (Local) TCP 80/Any server Forwarding Web Config and WSD data to a HTTP or HTTPS server Communicating with Epson Connect, Google Cloud Print, firmware update, and root certificate update on a HTTP
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    Access Control: Refuse Access Group policy: • Access Control: Permit Access • Remote Address(Host): Client IP address • Method of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and RAW (Port9100) Receiving Access from Only a Specified Address for Product
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    OK. Parent topic: Configuring IPsec/IP Filtering Related tasks Obtaining and Importing a CA-signed Certificate Configuring SNMPv3 Protocol Settings If your product supports the SNMPv3 protocol, you can monitor and control access to your product using that protocol. 1. Access Web Config and select
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    You see a window like this: 3. Select the Enable SNMPv3 checkbox to enable SNMPv3 settings. 4. Select the settings you want in SNMPv3 Settings section. 5. Click Next. You see a confirmation message. 6. Click OK. SNMPv3 Settings Parent topic: Using Your Product on a Secure Network SNMPv3 Settings
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    Settings Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X Product on a Secure Network Configuring an IEEE 802.1X Network If your product supports IEEE 802.1X, you can use it on a network with authentication provided
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    the IEEE802.1X (Wired LAN) setting. 4. To use the product on a Wi-Fi network, enable your product's Wi-Fi settings. See your product's User's Guide for instructions. The status of the connection shown in the IEEE802.1X (Wi-Fi) setting. Note: You can share the network settings for Ethernet and Wi-Fi
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    AES128/RC4 Parent topic: Connecting the Product to an IEEE 802.1X Network Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config. 1. Access Web Config and select Network Security Settings. 2. Select
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    You can check the status of the IEEE 802.1X network settings by printing a status sheet from your product. See the product's User's Guide for instructions on printing a network status sheet. The network status sheet displays the information in this table for IEEE 802.1X networks. Status ID Disable
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    is incorrect (PEAP/MSCHAPv2) Parent topic: Connecting the Product to an IEEE 802.1X Network Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining and Importing a CA-signed Certificate
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    Parent topic: Using a Digital Certificate Obtaining and Importing a CA-signed Certificate You can obtain a CA-signed certificate by creating a CSR (Certificate Signing Request) using Web Config and submitting it to a certificate authority. The CSR created in Web Config is in PEM/DER format. You can
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    to the product. Before proceeding, make sure the time and date settings are correct on your product. See the product's User's Guide for instructions. 10. Select Network Security Settings, select your network security option, and select Certificate again. 11. In the CA Certificate section, click
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    CSR Setup Settings You can select these settings when setting up a CSR in Web Config. Note: The available key length and abbreviations vary by certificate authority, so follow the rules of that authority when entering information in the CSR. Setting Key Length Common Name Organization,
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    3. Click Delete. You see a completion message. 4. Click OK. Parent topic: Using a Digital Certificate Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config and select Network Security
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    message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Using an LDAP Server Follow the instructions in these sections to use an LDAP server to provide fax and email destination information using Web Config. Configuring the LDAP Server
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    1. Access Web Config and select Network Settings. 2. Select LDAP Server and select Basic. You see a window like this: 3. Select Use as the Use LDAP Server setting. 4. Select the LDAP server settings. 5. Click OK. 6. Select Network Settings and select LDAP Server again. 7. Select Search Settings. You
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    8. Select the LDAP search settings you want to use. 9. Click OK. Parent topic: Using an LDAP Server LDAP Server Settings You can configure these LDAP server settings in Web Config. Setting LDAP Server Address LDAP server Port Number Search Timeout (sec) Authentication Method Kerberos Realm to be
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    Setting KDC Address Port Number (Kerberos) Options/Description Leave this blank or if you selected Kerberos Authentication as the Authentication Method option, enter the Kerberos server address from 0 to 255 characters long in IPv4, IPv6, or FQDN format Leave this blank or if you selected Kerberos
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    report when it is finished. Parent topic: Using an LDAP Server LDAP Connection Report Messages You can review the connection report messages to diagnose LDAP connection problems in Web Config. Message Connection test was successful. Connection test failed. Check the settings. Connection test failed
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    as necessary. After the protocols restart, the changes are applied. Services and Protocol Settings Parent topic: Using Your Product on a Secure Network Services and Protocol Settings Services Name MS Network Network Scan Document Capture Pro PC-FAX Wi-Fi Direct Description Enable network file
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    Protocols Name Bonjour SLP WSD LLTD LLMNR LPR RAW(Port9100) IPP FTP SNMPv1/v2c SNMPv3 Bonjour Settings Setting Use Bonjour Bonjour Name Bonjour Service Name Location Top Priority Protocol Description Bonjour is used to search for devices and AirPrint SLP is used for push-scanning and network
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    Settings Setting Enable LLTD Device Name Options/Description Allow your computer to search for printers using UPnP; displayed only if your product supports UPnP Displays the UPnP device name Displays the UPnP location name Options/Description Enable the SLP function to use the Push Scan function
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    Setting Enable IPP Allow Non-secure Communication Communication Timeout (sec) URL(Network) Options/Description Enable IPP communication for products that support IPP are displayed (you cannot use AirPrint if disabled) Allow the printer to communicate without any security measures (IPP) Enter
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    Read/Write) Options/Description Enable SNMPv1/v2c for products that support SNMPv3 Set the access authority when SNMPv1/v2c is enabled to topic: Configuring Protocols and Services in Web Config Related references SNMPv3 Settings Using an Email Server Follow the instructions in these sections to use
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    Email Server Connection Report Messages Configuring Email Notification Parent topic: Using Your Product on a Secure Network Configuring an Email Server You can configure an email server using Web Config. 1. Access Web Config and select Network Settings. 2. Select Email Server and select Basic. You
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    tests the connection and displays the connection report when it is finished. Parent topic: Using an Email Server Email Server Connection Report Messages You can review the connection report messages to diagnose email server connection problems in Web Config. 47
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    Message Description Connection test was successful. Connection to the server is successful SMTP server communication error. Check the following - Network Settings One of the following has occurred: • Product is not connected to a network • SMTP server is down • Network connection is disrupted
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    , or Change Secure Connection to None. when the server does not support an SMTP secure connection Connection to SMTP server failed. Change Secure Connection Email address is wrong Change to the email address for your email service. Connection test failed. Check the settings. One of the following
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    Configuring Email Notification You can configure email notifications using Web Config so you can receive alerts by email when certain events occur on the product, such as running out of paper. You can register up to 5 email addresses and select the events for which you want to be notified. 1. Access
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    network. See the product's Start Here sheet and User's Guide for instructions. Installing EpsonNet Config Configuring a Product IP Address Using EpsonNet 's support page at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and follow the on-screen instructions.
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    4. Double-click the product you are configuring. Note: If several products of the same model are connected, you can identify them by their MAC address. 5. From the menu on the left, select Network Interface, select TCP/IP, and select Basic. You see a window like this: 6. Enter the product's IP
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    or Start, and select All Programs or Programs. Select EpsonNet and click EpsonNet Config. • Mac: Open the Applications folder, open the Epson Software folder, select EpsonNet, select EpsonNet Config, and double-click the EpsonNet Config icon. After a few moments, the program displays the connected
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    7. From the menu on the left, select Network Interface, select Network, and select Basic (Wireless). You see a window like this: 8. Enter the Communication Mode, Wireless Mode, SSID, and Security Level settings for the Wi-Fi network as necessary. 9. Select Transmit. 10. Confirm the Wi-Fi connection
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    , and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and follow the on-screen
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    Name or IP Address Not Displayed in EpsonNet Config Parent topic: Solving Problems Cannot Access Web Config If you cannot access Web Config on your product's User's Guide for instructions. • If you selected High as the Encryption Strength setting in Web Config, your browser must support AES (256
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    you entered for the Common Name setting, and obtain and import a certificate again, or change the product name. Parent topic: Solving Network Software Usage Problems Model Name or IP Address Not Displayed in EpsonNet Config If the product model name and/or IP address is not displayed in EpsonNet
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    Config for the default or group policy. Parent topic: Solving Network Security Problems Cannot Communicate with the Product Using IPsec Communication Make sure your computer is using one of these supported algorithms for communicating with the product: Security method IKE encryption algorithm IKE
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    are using a CA certificate, make sure it is imported to the computer that is accessing the product. Parent topic: Solving Network Security Problems Cannot Connect After Configuring IPsec/IP Filtering The set value may be incorrect. Disable IPsec/IP filtering from the product's control panel. Connect
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    Message Solution Enter a Server Certificate. Select a certificate file and click Import. CA Certificate 1 is not entered. Import CA certificate 1 before importing additional certificates. Invalid value below. Remove any unsupported characters in the file path and password. Invalid date and
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    the CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Digital Certificate Problems Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these
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    . Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with
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    or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
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    from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice. Copyright Attribution Parent topic: Notices Copyright Attribution © 2017
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Administrator's Guide