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Epson WorkForce Pro WF-M5299 Users Guide for Latin America - Page 189

Solving Network Problems, Product Cannot Connect to a Wireless Router or Access Point, Parent topic

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• Close any other programs, including screen savers and virus protection software, and install your product software again. • In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator. • If you are printing over a network, make sure your product is set up properly on the network. Parent topic: Solving Setup Problems Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Cannot Print Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router. • Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. 189

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	13
Changing LCD Screen Language	14
Selecting the Date and Time	15
Adjusting the Screen Brightness	17
Setting a Password and Locking the Control Panel	17
Entering Characters on the LCD Screen	19
Turning Off the Operation Time Out Setting	19
Preventing PC Connection via USB	20
Product Parts Locations	21
Product Parts - Front	21
Product Parts - Inside	23
Product Parts - Back	24
The Power Off and Sleep Timers	24
Changing the Sleep Timer Settings	25
Changing the Power Off Timer Settings	26
Epson Connect Solutions for Smartphones, Tablets, and More	27
Setting Up Epson Connect Services	28
Using Epson Email Print	29
Using the Epson iPrint Mobile App	30
Using Epson Remote Print	30
Using AirPrint	31
Using Google Cloud Print	32
Setting Up Google Cloud Print on a Chromebook	33
Using the Mopria Print Service	34
Android Printing Using the Epson Print Enabler	34
Using Fire OS Printing	35
Using Windows 10 Mobile Printing	35
Printing with NFC from Your Android Device	36
Wi-Fi or Wired Networking	38
Network Security Recommendations	38
Wi-Fi Infrastructure Mode Setup	39
Selecting Wireless Network Settings from the Control Panel	40
Wi-Fi Direct Mode Setup	42
Enabling Wi-Fi Direct Mode	43
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	46
Changing or Updating Network Connections	47
Accessing the Web Config Utility	47
Changing a USB Connection to a Wi-Fi Connection	47
Changing a Wi-Fi Connection to a Wired Network Connection	48
Connecting to a New Wi-Fi Router	48
Disabling Wi-Fi Features	49
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	51
Installing the Epson Universal Print Driver - Windows	51
Installing the PostScript (PS3) Printer Software - Windows	55
Installing the PostScript (PS3) Printer Software - Mac	55
Selecting PDL (Page Description Language) Settings	56
PDL Print Configuration Options	58
Selecting Printer Language and Interface Settings	60
Printing Language and Interface Options	61
Printing a PCL or PS3 (PostScript) Font List	62
Loading Paper	63
Installing the Optional Paper Cassette Unit	63
Enabling the Optional Paper Cassette - Windows	65
Enabling the Optional Paper Cassette - Mac	67
Loading Paper in the Cassette	68
Loading Paper or Envelopes in the Rear Paper Feed Slot	71
Paper Loading Capacity	74
Double-sided Printing Capacity	77
Compatible Epson Papers	78
Paper or Media Type Settings - Printing Software	79
Selecting the Paper Settings for Each Source - Control Panel	80
Paper Type Settings - Control Panel	81
Selecting Default Paper Settings - Administrator	82
Selecting the Default Printer Settings	82
Paper Source Settings Options	84
Selecting the Universal Print Settings	85
Universal Print Settings Options	85
Printing from a Computer	87
Printing with the Standard Epson Printer Software - Windows	87
Selecting Basic Print Settings - Windows	87
Paper Source Options - Windows	90
Print Quality Options - Windows	90
Multi-Page Printing Options - Windows	90
Selecting Double-sided Printing Settings - Windows	91
Double-sided Printing Options - Windows	94
Print Density Adjustments - Windows	94
Selecting Additional Layout and Print Options - Windows	95
Image Options and Additional Settings - Windows	96
Header/Footer Settings - Windows	97
Selecting a Printing Preset - Windows	98
Selecting Extended Settings - Windows	100
Extended Settings - Windows	101
Printing Your Document or Photo - Windows	102
Locking Printer Settings - Windows	103
Locked Setting Options	105
Selecting Default Print Settings - Windows	105
Changing the Language of the Printer Software Screens	106
Changing Automatic Update Options	108
Printing with the Built-in Epson Driver - Windows 10 S	109
Selecting Print Settings - Windows 10 S	109
Printing with the Epson Standard Printer Software - Mac	113
Selecting Basic Print Settings - Mac	114
Paper Source Options - Mac	117
Print Quality Options - Mac	117
Selecting Page Setup Settings - Mac	118
Selecting Print Layout Options - Mac	119
Selecting Double-sided Printing Settings - Mac	119
Double-sided Printing Options and Adjustments - Mac	121
Managing Color - Mac	121
Color Matching - Mac	121
Selecting Printing Preferences - Mac	122
Printing Preferences - Mac	123
Printing Your Document or Photo - Mac	123
Checking Print Status - Mac	124
Printing with the Epson Universal Print Driver - Windows	125
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	125
Selecting Print Settings - Epson Universal Print Driver - Windows	127
Selecting Default Print Settings - Epson Universal Print Driver - Windows	129
Locking Printer Settings - Epson Universal Print Driver - Windows	130
Epson Universal Print Driver Locked Setting Options	132
Adding Network Printers - Epson Universal Print Driver - Windows	132
Printing with the PostScript (PS3) Printer Software - Windows	135
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	135
Selecting Print Settings - PostScript Printer Software - Windows	136
Selecting Default Print Settings - PostScript Printer Software - Windows	140
Accessing Printer Properties - PostScript - Windows	141
Printing with the PostScript (PS3) Printer Software - Mac	142
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	142
Selecting Print Settings - PostScript Printer Software - Mac	143
Cancelling Printing Using a Product Button	148
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	149
Check Ink and Maintenance Box Status	149
Checking Ink Status on the LCD Screen	149
Checking Ink and Maintenance Box Status - Windows	150
Checking Ink and Maintenance Box Status - Mac	152
Purchase Epson Ink Packs and Maintenance Boxes	154
Ink Supply Unit (Ink Pack) Part Numbers	154
Removing and Installing Ink Packs	155
Maintenance Box Replacement	158
Adjusting Print Quality	160
Print Head Maintenance	160
Print Head Nozzle Check	161
Checking the Nozzles Using the Product Control Panel	161
Checking the Nozzles Using a Computer Utility	163
Print Head Cleaning	165
Cleaning the Print Head Using the Product Control Panel	166
Cleaning the Print Head Using a Computer Utility	167
Enabling the Periodic Cleaning Setting	170
Print Quality Adjustment	170
Adjusting the Print Quality Using the Product Control Panel	170
Print Head Alignment	172
Aligning the Print Head Using the Product Control Panel	173
Cleaning the Paper Guide	174
Cleaning and Transporting Your Product	176
Cleaning Your Product	176
Transporting Your Product	176
Solving Problems	182
Checking for Software Updates	182
Product Status Messages	183
Running a Product Check	185
Resetting Control Panel Defaults	187
Solving Setup Problems	188
Product Does Not Turn On or Off	188
Noise After Ink Installation	188
Software Installation Problems	188
Solving Network Problems	189
Product Cannot Connect to a Wireless Router or Access Point	189
Network Software Cannot Find Product on a Network	191
Product Does Not Appear in Mac Printer Window	192
Cannot Print Over a Network	192
Solving Paper Problems	193
Paper Feeding Problems	194
Paper Jams Inside the Product	195
Paper Ejection Problems	195
Solving Problems Printing from a Computer	196
Nothing Prints	196
Product Icon Does Not Appear in Windows Taskbar	197
Printing is Slow	198
Solving Page Layout and Content Problems	199
Inverted Image	200
Too Many Copies Print	200
Blank Pages Print	200
Incorrect Margins on Printout	201
Incorrect Characters Print	201
Incorrect Image Size or Position	202
Slanted Printout	203
Solving Print Quality Problems	203
White or Dark Lines in Printout	204
Blurry or Smeared Printout	204
Faint Printout or Printout Has Gaps	206
Grainy Printout	206
Uninstall Your Product Software	208
Uninstalling Printing Software - Standard Epson Printer Software - Windows	208
Uninstalling Product Software - Mac	209
Where to Get Help	209
Technical Specifications	212
Windows System Requirements	212
Mac System Requirements	213
Paper Specifications	213
Printable Area Specifications	215
Ink Pack Specifications	216
Dimension Specifications	217
Electrical Specifications	218
Environmental Specifications	218
Interface Specifications	218
Network Interface Specifications	219
Safety and Approvals Specifications	220
Notices	223
Important Safety Instructions	223
General Printer Safety Instructions	223
Ink Pack Safety Instructions	225
Wireless Connection Safety Instructions	225
LCD Screen Safety Instructions	225
FCC Compliance Statement	226
Binding Arbitration and Class Waiver	227
Trademarks	230
Copyright Notice	230
A Note Concerning Responsible Use of Copyrighted Materials	231

Match case Limit results 1 per page

189

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

• If you are printing over a network, make sure your product is set up properly on the network.

Parent topic:

Solving Setup Problems

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of network data and settings. Epson is not

responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac Printer Window

Cannot Print Over a Network

Parent topic:

Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your

product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from

the product control panel within 2 minutes of pressing the WPS button on your router.

• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid

placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a

filing cabinet.