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Epson WorkForce WF-2760 User Manual - Page 287

Where to Get Help, Speak to a Support Representative

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Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the - (remove) icon to remove it. Parent topic: Uninstall Your Product Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Then call: • U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday • Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com/ink3 (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766). Parent topic: Solving Problems 287

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icons	15
Entering Characters on the LCD Screen	17
Changing the LCD Screen Language	18
Adjusting Control Panel Sounds	18
Adjusting the Screen Brightness	19
Product Parts Locations	20
Product Parts - Top and Front	21
Product Parts - Paper Path	23
Product Parts - Inside	24
Product Parts - Back	25
Using Eco Mode and Other Power Saving Settings	25
Changing the Eco Settings	26
Changing the Sleep Timer Settings	26
Changing the Power Off Timer Settings	27
Epson Connect Solutions for Smartphones, Tablets, and More	28
Using Epson Email Print	29
Using the Epson iPrint Mobile App	29
Using Epson Remote Print	30
Using Epson Scan to Cloud	30
Using AirPrint	31
Using Google Cloud Print	32
Setting Up Google Cloud Print on a Chromebook	33
Using the Mopria Print Service	34
Android Printing Using the Epson Print Enabler	34
Using Fire OS Printing	35
Using Windows 10 Mobile Printing	35
Using Epson Print and Scan App with Windows Tablets	36
Printing and Scanning with NFC from Your Android Device	36
Wi-Fi or Wired Networking	38
Wi-Fi Infrastructure Mode Setup	38
Selecting Wireless Network Settings From the Control Panel	39
Wi-Fi Direct Mode Setup	41
Enabling Wi-Fi Direct Mode	42
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	46
Changing or Updating Network Connections	48
Accessing the Web Config Utility	48
Changing a USB Connection to a Wi-Fi Connection	48
Changing a Wi-Fi Connection to a Wired Network Connection	49
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	50
Loading Paper	51
Loading Paper for Documents in the Cassette	51
Loading Paper for Photos in the Cassette	57
Loading Envelopes in the Cassette	62
Paper Loading Capacity	65
Available Epson Papers	66
Borderless Paper Type Compatibility	68
Paper or Media Type Settings - Printer Software	69
Selecting the Paper Settings - Control Panel	69
Paper Type Settings - Control Panel	71
Selecting Default Paper Settings	71
Selecting the Default Paper Source Settings	72
Paper Source Options	73
Selecting Universal Print Settings	74
Universal Print Settings Options	75
Placing Originals on the Product	76
Placing Originals on the Scanner Glass	76
Placing Originals in the Automatic Document Feeder	77
Copying	80
Copying Documents or Photos	80
Copying Options	81
Printing from a Computer	83
Printing with Windows	83
Selecting Basic Print Settings - Windows	83
Print Quality Options - Windows	86
Multi-Page Printing Options - Windows	86
Selecting Double-sided Printing Settings - Windows	86
Double-sided Printing Options - Windows	89
Print Density Adjustments - Windows	90
Selecting Additional Layout and Print Options - Windows	91
Custom Color Correction Options - Windows	93
Image Options and Additional Settings - Windows	94
Header/Footer Settings - Windows	95
Selecting a Printing Preset - Windows	96
Selecting Extended Settings - Windows	97
Extended Settings - Windows	98
Printing Your Document or Photo - Windows	99
Checking Print Status - Windows	101
Selecting Default Print Settings - Windows	101
Changing the Language of the Printer Software Screens	102
Changing Automatic Update Options	103
Printing with OS X	104
Selecting Basic Print Settings - OS X	105
Print Quality Options - OS X	109
Print Options - OS X	109
Selecting Page Setup Settings - OS X	110
Selecting Print Layout Options - OS X	111
Selecting Double-sided Printing Settings - OS X	111
Double-sided Printing Options and Adjustments - OS X	113
Managing Color - OS X	113
Color Matching and Color Options - OS X	114
Selecting Printing Preferences - OS X	115
Printing Preferences - OS X	116
Printing Your Document or Photo - OS X	117
Checking Print Status - OS X	118
Cancelling Printing Using a Product Button	118
Scanning	119
Starting a Scan	119
Starting a Scan Using the Product Control Panel	119
Changing Default Scan Button Settings	120
Starting a Scan Using the Epson Scan Icon	121
Starting a Scan from a Scanning Program	123
Selecting Epson Scan Settings	125
Scan Modes	125
Selecting the Scan Mode	125
Scanning in Office Mode	126
Available Document Source Settings - Office Mode	128
Selecting a Scan Area - Office Mode	129
Available Image Adjustments - Office Mode	132
Scanning in Professional Mode	133
Available Document Source Settings - Professional Mode	136
Available Image Types - Professional Mode	136
Selecting a Scan Area - Professional Mode	136
Available Image Adjustments - Professional Mode	139
Selecting a Scan Size - Professional Mode	141
Image Preview Guidelines	144
Scan Resolution Guidelines	144
Selecting Scan File Settings	146
Available Scanned File Types and Optional Settings	148
Scanning with OS X Using Image Capture	149
Available Scan Settings - OS X Image Capture	151
Starting a Scan from a Smart Device	152
Faxing	153
Connecting a Telephone or Answering Machine	153
Setting Up Fax Features	159
Setting Up Fax Features Using the Product Control Panel	159
Selecting Your Country or Region	159
Selecting the Date and Time	160
Using the Fax Setting Wizard	162
Selecting the Line Type	164
Setting the Number of Rings to Answer	166
Selecting Fax Output Settings	167
Output Settings - Fax	169
Selecting Advanced Fax Settings	170
Basic Settings - Fax	171
Receive Settings - Fax	172
Security Settings - Fax	172
Printing Fax Reports	173
Fax Report Options	174
Setting Up Fax Features Using the Fax Utility - Windows	174
Setting Up Fax Features Using the Fax Utility - OS X	176
Setting Up Contacts and Contact Groups	177
Setting Up Contacts Using the Product Control Panel	178
Creating a Contact	178
Editing or Deleting a Contact	180
Creating a Contact Group	182
Editing or Deleting a Group	184
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	186
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	189
Sending Faxes	190
Sending Faxes from the Product Control Panel	191
Faxing from the Control Panel	191
Fax Send Settings	193
Dialing Fax Numbers from a Connected Telephone	193
Sending a Fax at a Specified Time	194
Sending Faxes Using the Fax Utility - Windows	196
Sending Faxes Using the Fax Utility - OS X	198
Receiving Faxes	201
Fax Reception	201
Receiving Faxes Automatically	202
Receiving Faxes Manually	202
Receiving a Fax by Polling	202
Viewing a Fax on the LCD Screen	203
Replacing Ink Cartridges	205
Check Cartridge Status	205
Checking Cartridge Status on the LCD Screen	205
Checking Cartridge Status with Windows	206
Checking Cartridge Status with OS X	209
Purchase Epson Ink Cartridges	210
Ink Cartridge Part Numbers	210
Removing and Installing Ink Cartridges	211
Printing with Black Ink and Expended Color Cartridges	215
Printing with Expended Color Cartridges - Windows	215
Printing with Expended Color Cartridges - OS X	216
Conserving Low Black Ink with Windows	217
Adjusting Print Quality	219
Print Head Maintenance	219
Print Head Nozzle Check	219
Checking the Nozzles Using the Product Control Panel	219
Checking the Nozzles Using a Computer Utility	222
Print Head Cleaning	225
Cleaning the Print Head Using the Product Control Panel	225
Cleaning the Print Head Using a Computer Utility	226
Print Head Alignment	229
Aligning the Print Head Using the Product Control Panel	229
Aligning the Print Head Using a Computer Utility	231
Cleaning the Paper Guide	233
Cleaning and Transporting Your Product	235
Cleaning Your Product	235
Transporting Your Product	237
Solving Problems	240
Checking for Software Updates	240
Product Status Messages	241
Running a Product Check	242
Resetting Control Panel Defaults	244
Solving Setup Problems	245
Noise After Ink Installation	245
Software Installation Problems	245
Solving Network Problems	246
Product Cannot Connect to a Wireless Router or Access Point	246
Network Software Cannot Find Product on a Network	248
Product Does Not Appear in OS X Printer Window	249
Cannot Print Over a Network	249
Cannot Scan Over a Network	250
Solving Copying Problems	252
Product Makes Noise, But Nothing Copies	252
Product Makes Noise When It Sits for a While	252
Solving Paper Problems	252
Paper Feeding Problems	253
Paper Jam Problems Inside the Product	253
Paper Jam Problems in the Paper Cassette	255
Paper Jam Problems in the Duplexer (Rear Cover)	256
Document Jams in the Automatic Document Feeder	259
Paper Ejection Problems	264
Solving Problems Printing from a Computer	264
Nothing Prints	265
Product Icon Does Not Appear in Windows Taskbar	265
Error After Cartridge Replacement	266
Printing is Slow	266
Solving Page Layout and Content Problems	267
Inverted Image	268
Too Many Copies Print	268
Blank Pages Print	269
Incorrect Margins on Printout	269
Border Appears on Borderless Prints	270
Incorrect Characters Print	270
Incorrect Image Size or Position	271
Slanted Printout	271
Solving Print Quality Problems	272
White or Dark Lines in Printout	272
Blurry or Smeared Printout	273
Faint Printout or Printout Has Gaps	274
Grainy Printout	275
Incorrect Colors	276
Solving Scanning Problems	277
Scanning Software Does Not Operate Correctly	277
Cannot Start Epson Scan	278
Solving Scanned Image Quality Problems	279
Image Consists of a Few Dots Only	279
Line of Dots Appears in All Scanned Images	279
Straight Lines in an Image Appear Crooked	280
Image is Distorted or Blurry	280
Image Colors are Patchy at the Edges	280
Image is Too Dark	281
Back of Original Image Appears in Scanned Image	281
Ripple Patterns Appear in an Image	281
Scanned Image Colors Do Not Match Original Colors	281
Scan Area is Not Adjustable in Thumbnail Preview	282
Scanned Image Edges are Cropped	282
Solving Faxing Problems	282
Cannot Send or Receive Faxes	283
Cannot Receive Faxes with a Telephone Connected to Your Product	284
Uninstall Your Product Software	284
Uninstalling Product Software - Windows	285
Uninstalling Product Software - OS X	286
Where to Get Help	287
Technical Specifications	288
Windows System Requirements	288
OS X System Requirements	289
Scanning Specifications	289
Automatic Document Feeder (ADF) Specifications	290
Fax Specifications	290
Paper Specifications	291
Printable Area Specifications	292
Ink Cartridge Specifications	293
Dimension Specifications	294
Electrical Specifications	294
Environmental Specifications	295
Interface Specifications	295
Network Interface Specifications	295
Safety and Approvals Specifications	296
Notices	298
Important Safety Instructions	298
General Product Safety Instructions	298
Ink Cartridge Safety Instructions	300
Wireless Connection Safety Instructions	301
Telephone Equipment Safety Instructions	301
LCD Screen Safety Instructions	301
FCC Compliance Statement	302
Trademarks	304
Copyright Notice	305
libTIFF Software Acknowledgment	305
A Note Concerning Responsible Use of Copyrighted Materials	306
Default Delay Times for Power Management for Epson Products	306