Epson XP-8500 Start Here - Installation Guide - Page 3

6 Keep the cassette flat as you insert it all the way. Cassette 1 7 Lower the control panel. Cassette 2 8 Select the paper settings on the product's control panel. 5 Install software Note: If your computer does not have a CD/DVD drive or you are using a Mac, an Internet connection is required to obtain the product software. To print from a Chromebook™, go to www.epson.com/support/gcp (U.S.) or www.epson.ca/support/gcp (Canada) for instructions. 1 Make sure the product is NOT CONNECTED to your computer. Windows®: If you see a Found New Hardware screen, click Cancel and disconnect the USB cable. 2 Insert the product CD or download and run your product's software package. For the latest software, visit www.epson.com/support/xp8500 (U.S.) or www.epson.ca/support/xp8500 (Canada). 3 Follow the instructions on the screen to run the setup program. Mac: Make sure you install Epson Software Updater to receive firmware and software updates for your product. 4 When you see the Select Your Connection screen, select one of the following: • Wireless connection In most cases, the software installer automatically attempts to set up your wireless connection. If setup is unsuccessful, you may need to enter your network name (SSID) and password. • Direct USB connection Make sure you have a USB cable (not included). Mobile printing Connect wirelessly from your smartphone, tablet, or computer. Print documents and photos from across the room or around the world: • Print directly from your iPhone, iPad, or iPod touch. Simply connect your printer and device to the same network and tap the action icon to print. • Use Epson Print Enabler (free from Google Play™) with Android™ devices (v4.4 or later). Then connect your printer and device to the same network and tap the menu icon to print. • Print remotely with Epson Connect™ and Google Cloud Print™. See your online User's Guide for instructions or learn more at www.epson.com/connect (U.S.) or www.epson.ca/connect (Canada). Any problems? Network setup was unsuccessful. • Make sure you select the right network name (SSID). • Restart your router (turn it off and then on), then try to connect to it again. • The printer can only connect to a network that supports 2.4 GHz connections. If your router offers both 2.4 GHz and 5 GHz connections, make sure the 2.4 GHz network is enabled. • If you see a firewall alert message, click Unblock or Allow to let setup continue. • If your network has security enabled, make sure you enter your network password (WEP key or WPA passphrase) correctly. Be sure to enter your password in the correct case. There are lines or incorrect colors in my printouts. Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. See the online User's Guide for more information. The product's screen is dark. Make sure your product is turned on, and touch the screen or press the power button to wake your product from sleep mode. Setup is unable to find my product after connecting it with a USB cable. Make sure the product is turned on and securely connected as shown: