Epson XP-960 User Manual - Page 3

5 Install software Note: If your computer does not have a CD/DVD drive or you are using a Mac, an Internet connection is required to obtain the product software. 1 Make sure the product is NOT CONNECTED to your computer. Windows®: If you see a Found New Hardware screen, click Cancel and disconnect the USB cable. 2 Insert the product CD or download and run your product's software package: epson.com/support/xp960 (U.S.) or epson.ca/support/xp960 (Canada) 3 Follow the instructions on the screen to run the setup program. OS X: Make sure you install Software Updater to receive firmware and software updates for your product. 4 When you see the Select Your Connection screen, select one of the following: • Wireless connection In most cases, the software installer automatically attempts to set up your wireless connection. If setup was unsuccessful, you will be prompted to set up your wireless connection manually. Make sure you know your network name (SSID) and password. • Direct USB connection Make sure you have a USB cable (not included). • Wired network connection Make sure you have an Ethernet cable (not included). 5 When software installation is complete, restart your computer. Mobile printing Connect wirelessly from your tablet, smartphone, or computer. Print documents and photos from across the room or around the world. See your Quick Guide or visit epson.com/solutionsfinder. Any problems? Network setup was unsuccessful. • Make sure you select the right network name (SSID). The product can only connect to a network that supports 2.4 GHz. • If you see a firewall alert message, click Unblock or Allow to let setup continue. • If your network has security enabled, make sure you enter your network password (WEP key or WPA passphrase) correctly. Passwords must be entered in the correct case. There are lines or incorrect colors in my printouts. Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. See the online User's Guide for more information. The product's screen is dark. Touch the screen to wake your product from sleep mode. Setup is unable to find my product after connecting it with a USB cable. Make sure the product is turned on and securely connected as shown: Any questions? Quick Guide Basic information and troubleshooting. User's Guide Windows: Click the icon on your desktop or Apps screen to access the online User's Guide. OS X: Click the icon in Applications/Epson Software/Guide to access the online User's Guide. If you don't have a User's Guide icon, go to the Epson website, as shown below. Technical support epson.com/support (U.S.) or epson.ca/support (Canada) (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 am to 8 pm, Pacific Time, Monday through Friday, and 7 am to 4 pm, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Recycling Epson offers a recycling program for end of life hardware and ink cartridges. Please go to epson.com/recycle for information on how to return your products for proper disposal.