Eufy XFi XF&XFi_EU_Manual - Page 9

Problems Possible Cause Solutions The ring of the LED screen lights up in red Machine failure. Please contact eufy customer support for help. The power cord is not connected correctly. Connect the power cord to an applicable power source. Machine cannot be charged The USB charger used does not fit. Make sure to use a 5V 2A USB charger for charging. The USB charging port is not working. Contact eufy customer support for assistance if the charging port is not working normally. Dirty water tank is not properly installed. Reinstall dirty water tank and confirm the plug is secure. Removable suction lens is not properly installed or is clogged. Remove, clean, and reinstall suction lens. Reduced or no suction Removable suction lens is not engaged with the carpet. Tilt the machine forward and press down firmly on the carpet. Debris on the filter. Remove debris from the filter of the dirty tank assembly. 14 EN Problems Possible Cause Solutions The pump is not primed. The spray nozzle is Reduced or no spray clogged. Machine is being used in an incorrect position. While the machine is turned on, press and hold the spray button for a few seconds. Clear debris from the spray nozzle using a paper clip or similar object. Use machine in a horizontal position. Please refer to Operating in the Right Position of this Manual. Motorized brush does not rotate * Only applicable to eufy Clean XF (T2531) Motorized brush is improperly installed. Brush chamber is full of debris. Remove and reinstall the brush. Clear the debris within the brush chamber. Problems Machine is leaking Possible Cause Solutions Dirty water tank gasket is dirty. Dirty water tank and plug are not properly installed. Clean the gasket. Remove and reinstall the dirty water tank and plug until they are secured into place. Dirty water tank is full. Please refer to Emptying and Cleaning the Dirty Water Tank of this manual to empty the tank. The machine should not be stored on its side. Machine is tilted on its Ensure machine is side, back, or pointed in a horizontal or directly downward. upright position. Customer Service Contact Us [email protected] www.eufy.com (US/CA) +1 (800) 994 3056 (UK) +44 (0) 1604 936200 (DE) +49 (0) 69 9579 7960 (日本) +81 03 4455 7823 For more support phone numbers, please visit: https://support.eufylife.com/s/ phonecontactus Or scan the QR code below: For tutorial videos, FAQs, manuals, and more information, please visit: https://support.eufylife.com Or scan the QR code below: EN 15