Fujitsu S300M Getting Started Guide - Page 30

Chapter 4 Troubleshooting This chapter describes common problems during the usage of the ScanSnap and how to remedy them. 4.1 Troubleshooting Checklist Before you ask for repair service, please check the following items. If you cannot solve the problem even after checking the following items, contact the store where you purchased the ScanSnap, or contact an authorized FUJITSU scanner service provider. For troubleshooting errors caused during operation, refer to "7.2 Troubleshooting Checklist" of "ScanSnap S300M Operator's Guide." * Visit our Web site for your reference. Other useful information will be posted on the FAQ corner at the following Web site: http://scansnap.fujitsu.com/ Symptom The ScanSnap cannot be turned on. Check This Item Is the AC/USB cable and the AC adapter connected correctly? Is the paper chute closed? (The ScanSnap is automatically powered on/off when the paper chute is opened/closed.) Is the Mac OS started completely? (This ScanSnap is powered on/off in conjunction with the computer.) Remedy Correctly connect the power or USB cable and USB bus power cable to the computer. When using a hub, check the hub's power supply. When using a USB bus power cable, use a powered USB hub equipped with an AC adapter. If you connect to a non-powered hub, the ScanSnap may not work properly. Disconnect and then re-connect the power or USB bus power cable. (Note: Wait at least five seconds before reconnecting the Power/USB bus power cable) Open the paper chute cover. Wait until Mac OS X has started up completely. The LED stays out while Mac OS X is starting up or in the sleep mode. 29