Garmin GPS 10 Deluxe Garmin Que for Pocket PC Applications Guide   - Page 44

Troubleshooting Guide, Symptom, Probable Cause, Remedy

Page 44 highlights

ADDITIONAL INFORMATION > If you encounter operational problems that you cannot solve using this guide, first determine that they are not related to operation of your Pocket PC, then: Contact Garmin Product Support at 913/397.8200 or 800/800.1020 Symptom GPS Signal Related Problems "No GPS Connected" message GPS receiver is not powered. Troubleshooting Guide Probable Cause GPS receiver is not turned on. Connect power source or charge battery. GPS receiver (if wireless) is out of range. GPS receiver (if wireless) is not paired. Remedy Turn On receiver. Relocate. See GPS receiver setup instructions. "Waiting for GPS" message stays on GPS receiver is not powering up Battery low, check battery charge. "Acquiring Satellites" message stays on GPS receiver is collecting satellite data. Wait for data to be collected. "Lost Satellite Reception" message appears repeatedly GPS receiver cannot maintain a constant signal Move to location with less interference Antenna is incorrectly positioned Relocate antenna for best reception Cannot achieve reliable satellite signals when Some auto windshields are tinted using a thin the GPS receiver is mounted on my auto dash. metallic coating to reflect ultraviolet sun rays. Most vehicles with this type windshield block satellite signals as well. GPS receivers will not operate inside the vehicle. With the receiver on my auto dash, the satellite Car radios and CD players can generate electrical signal reception is weak. fields that can interfere with satellite signals Map Messages at Startup or Card Insertion Relocate the GPS receiver away from the radio or turn off the radio when using the Garmin Que to navigate "Can't Unlock Maps" You must enter the unlock code during MapSource Follow installation instructions on the setup installation Disk "Detailed Maps Don't Support Routing" These maps are not the type used for auto-routing Select maps designed for auto-routing. "Too Many Maps on Data Card" Map Data Related Problems The map sets you are trying to load are too Check the space available in the chosen large for the space available in the storage location location and choose another location with enough space or reduce the map set size No Find Feature items listed for "By Name" options Que Maps that support that option are not installed from MapSource Open MapSource and select maps from City Select version 6.5, then save to Garmin "None Found" message when accessing the Man made Places, Water Features, and Land Features Find Options Find Feature Search Messages These options only display data from topographic Load maps of this type using MapSource maps and marine charts topographic and marine chart map data "Select Street Before Searching" You have tapped the "Search" button before entering the name of the street for an address Enter a street name before beginning your search for an address "Select Two Streets Before Searching" You have entered none or only one street before Enter both street names to complete the searching for an intersection intersection description "None Found" 38 This message appears when there is no data in the loaded maps matching the entry Try entering a variation of the item description Garmin Que Applications Guide

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38
Garmin Que Applications Guide
A
DDITIONAL
I
NFORMATION
>
Troubleshooting Guide
Symptom
Probable Cause
Remedy
GPS Signal Related Problems
“No GPS Connected” message
GPS receiver is not turned on.
Turn On receiver.
GPS receiver is not powered.
Connect power source or charge battery.
GPS receiver (if wireless) is out of range.
Relocate.
GPS receiver (if wireless) is not paired.
See GPS receiver setup instructions.
“Waiting for GPS” message stays on
GPS receiver is not powering up
Battery low, check battery charge.
“Acquiring Satellites” message stays on
GPS receiver is collecting satellite data.
Wait for data to be collected.
“Lost Satellite Reception” message appears
GPS receiver cannot maintain a constant signal
Move to location with less interference
repeatedly
Antenna is incorrectly positioned
Relocate antenna for best reception
Cannot achieve reliable satellite signals when
Some auto windshields are tinted using a thin
Most vehicles with this type windshield
the GPS receiver is mounted on my auto dash.
metallic coating to reflect ultraviolet sun rays.
block satellite signals as well. GPS
receivers will not operate inside the vehicle.
With the receiver on my auto dash, the satellite
Car radios and CD players can generate electrical
Relocate the GPS receiver away from the
signal reception is weak.
fields that can interfere with satellite signals
radio or turn off the radio when using the
Garmin Que to navigate
Map Messages at Startup or Card Insertion
“Can’t Unlock Maps”
You must enter the unlock code during MapSource
Follow installation instructions on the setup
installation
Disk
“Detailed Maps Don’t Support Routing”
These maps are not the type used for auto-routing
Select maps designed for auto-routing.
“Too Many Maps on Data Card”
The map sets you are trying to load are too
Check the space available in the chosen
large for the space available in the storage location
location and choose another location with
enough space or reduce the map set size
Map Data Related Problems
No Find Feature items listed for “By Name”
Maps that support that option are not installed
Open MapSource and select maps from
options
from MapSource
City Select version 6.5, then save to Garmin
Que
“None Found” message when accessing the
These options only display data from topographic
Load maps of this type using MapSource
Man made Places, Water Features, and Land
maps and marine charts
topographic and marine chart map data
Features Find Options
Find Feature Search Messages
“Select Street Before Searching”
You have tapped the “Search” button before
Enter a street name before beginning your
entering
the name of the street for an address
search for an address
“Select Two Streets Before Searching”
You have entered none or only one street before
Enter both street names to complete the
searching for an intersection
intersection description
“None Found”
This message appears when there is no data
Try entering a variation of the item descrip
tion
in the loaded maps matching the entry
If you encounter operational problems that you cannot solve using this guide, first determine that they are not related to operation of your Pocket PC, then:
Contact Garmin Product Support at 913/397.8200 or 800/800.1020