Garmin eLog Compliant ELD Driver Reference Guide - Page 2

The app displays information about the diagnostic or malfunction alert and provides recommendations for how to correct it. Diagnostic Definitions Power Data Diagnostic Event: The adapter did not receive power, or was not fully functional, for a period of time. 1 Check the vehicle diagnostic port connections. 2 Verify the adapter is firmly plugged into the vehicle diagnostic port. 3 Review all affected driver logs for missing or incorrect data. Engine Synchronization Data Diagnostic Event: The adapter failed to synchronize with the vehicle engine computer to record required engine data for driver logs. 1 Check the vehicle diagnostic port connections. 2 Verify the adapter is firmly plugged into the vehicle diagnostic port. 3 Review all affected driver logs for missing or incorrect data. Missing Required Data Elements Data Diagnostic Event: The Garmin eLog system failed to obtain one or more required data elements when recording driver logs. 1 Check the vehicle diagnostic port connections. 2 Verify the adapter is firmly plugged into the vehicle diagnostic port. 3 Check the Bluetooth settings on the device running the Garmin eLog app, and verify the device and the adapter are connected. 4 Check the GPS settings on the device running the Garmin eLog app, and verify the device settings allow location positions to be shared with the Garmin eLog app. 5 Review all affected driver logs for missing or incorrect data. Data Transfer Data Diagnostic Event: A failure occurred with the method for transferring roadside inspection reports. Perform the following actions: 1 Check the Bluetooth settings on the device running the Garmin eLog app, and verify the device and the adapter are connected. 2 Verify all USB storage devices used to transfer roadside inspection reports are operating correctly. 3 If you have not performed a data backup within the previous seven days, back up your recorded Garmin eLog data to a USB storage device. Unidentified Driving Records Data Diagnostic Event: At least 30 minutes of unidentified driving was recorded within the current 24 hour period, and over the previous 7 days. • Drivers: Review and claim the unidentified driving time. • Administrator: Review and assign the unidentified driving time to the respective drivers. Malfunction Definitions Power Compliance Malfunction: The adapter did not receive power, or was not fully functional, for a period of time. At least 30 minutes of driving time may not have been correctly recorded across all drivers over the past 24 hours. 1 Check the vehicle diagnostic port connections. 2 Verify the adapter is firmly plugged into the vehicle diagnostic port. 3 Review all affected driver logs for missing or incorrect data. Engine Synchronization Compliance Malfunction: The adapter failed to synchronize with the vehicle engine computer to record required engine data for driver logs. At least 30 minutes of inaccurate data may have been recorded across all drivers over the past 24 hours. 1 Check the vehicle diagnostic port connections. 2 Verify the adapter is firmly plugged into the vehicle diagnostic port. 3 Review all affected driver logs for missing or incorrect data. Timing Compliance Malfunction: The Garmin eLog system failed to accurately verify the calendar date or time of day required for driver logs. 1 Verify the adapter is firmly plugged into the vehicle diagnostic port. 2 Check the Bluetooth settings on the device running the Garmin eLog app, and verify the device and the adapter are connected. 3 Check the date and time settings on the device running the Garmin eLog app. 4 Review all affected driver logs for missing or incorrect data. Positioning Compliance Malfunction: The Garmin eLog system failed to acquire valid location positions required for driver logs. At least 60 minutes of inaccurate data may have been recorded across all drivers over the past 24 hours. 1 Verify the Garmin eLog app is running and a driver is logged in when driving the vehicle. 2 Check the Bluetooth settings on the device running the Garmin eLog app, and verify the device and the adapter are connected. 3 Check the GPS settings on the device running the Garmin eLog app, and verify the device settings allow location positions to be shared with the Garmin eLog app. 4 Review all affected driver logs for missing or incorrect data. Data Recording Compliance Malfunction: The Garmin eLog system has reached the maximum storage capacity for driver logs and cannot store or retrieve more logs. 1 Create a RODS report for each driver for record keeping. 2 Log in as an administrator. 3 Back up the system data. 4 Remove unneeded files from the storage of the device running the Garmin eLog app. Data Transfer Compliance Malfunction: Multiple failures occurred with the method for transferring roadside inspection reports. Perform the following actions: 1 Check the Bluetooth settings on the device running the Garmin eLog app, and verify the device and the adapter are connected. 2 Verify all USB storage devices used to transfer roadside inspection reports are operating correctly and are formatted using the FAT32 file system. 3 If you have not performed a data backup within the previous seven days, back up your recorded Garmin eLog data to a USB storage device. Adapter Firmware Malfunction: A serious error occurred attempting to update the adapter firmware. Contact Garmin® customer support for further help. Outdated adapter firmware may not maintain compliance. Garmin recommends keeping paper logs until the adapter firmware is successfully updated. 2