Garmin eLog Compliant ELD Owners Manual - Page 10

Troubleshooting, Device Information - electronic logging device

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NOTE: The administrator can edit basic driver information in the driver profile, but the Garmin eLog app does not support editing duty status records from the administrator account. To correct a duty status record, the driver must log in to the driver profile and edit the record (Editing a Duty Status Record, page 3). 1 Log in to an administrator account. 2 Select a driver profile. 3 Select > Edit Profile. 4 Select an option: • To edit driver information, select a field to update it. • To reset the profile password, select Reset Password. • To deactivate the profile, select Deactivate Profile. Enabling the Yard Move Exemption An administrator can enable or disable an exemption rule for using the Yard Move duty status. When enabled, the setting allows drivers to maintain a Yard Move status when the vehicle has been turned off and restarted. Drivers are automatically moved to Driving status when the vehicle exceeds 20 mph. 1 Log in to an administrator account. 2 Select Settings > Yard Move Exemption. Troubleshooting Garmin Support Center Go to support.garmin.com for help and information, such as product manuals, frequently asked questions, videos, and customer support. Updating Device Firmware NOTICE You must keep your device firmware updated to maintain compliance with FMCSA regulations. The Garmin eLog app notifies you when firmware updates for your Garmin eLog adapter are available. Park the vehicle in a safe location with the engine running until the update is complete. NOTE: Do not turn off the engine during the update process. Restoring Data You can restore backed up data from a USB storage device. This can be useful if you need to reinstall the Garmin eLog app, or if you need to install the app on a different device. NOTE: You can restore backed up data only while your are setting up the Garmin eLog app. 1 Open the Garmin eLog app to start the setup process. 2 Follow the on-screen instructions to install the Garmin eLog adapter in the vehicle diagnostic port (Installation, page 1) and complete the pairing process. 3 Select Restore from Backup. 4 Insert a USB storage device containing backup files into the USB port on the Garmin eLog adapter. The light ring on the adapter glows green and plays a tone when it is ready to restore data. 5 Select a backup file. 6 Select Restore. The light ring on my adapter is flashing red The light ring on the Garmin eLog adapter flashes red when the vehicle is moving and a driver is not logged into the Garmin eLog app, or when an incompatible USB mass storage device is connected. • Verify Bluetooth wireless technology is enabled on your mobile device. • Verify location services are enabled on your mobile device. • Log into the Garmin eLog app when the vehicle is stopped. • Verify your USB mass storage device is functioning correctly and that it is using the FAT32 file system. I forgot to change my duty status You can update individual duty status entries (Editing a Duty Status Record, page 3). The odometer on my vehicle does not match the app The Garmin eLog adapter reads the vehicle mileage directly from the Electronic Control Module (ECM) on the vehicle. Occasionally, variations in the vehicle due to repairs, upgrades, or modifications can cause differences between the instrument cluster and the ECM. The following items are possible causes of variation. • The circumference of the tires was changed. • There are differences between the types of sensors used in the engine ECM and instrument cluster. • The engine ECM was reprogrammed or replaced. • The instrument cluster was reprogrammed or replaced. • Possible firmware defects exist in the instrument cluster or the engine ECM. • The vehicle manufacturer or supplier accumulated distance while testing vehicle components. Device Information Specifications Operating temperature range Radio frequency/protocol Input voltage From -20° to 55°C (from -4° to 131°F) 2.4 GHz Bluetooth 8-40 V, 1 A DC Device Care NOTICE Avoid extreme shock and harsh treatment, because it can degrade the life of the product. Do not store the device where prolonged exposure to extreme temperatures can occur, because it can cause permanent damage. Do not use a sharp or abrasive object to clean the device. Avoid chemical cleaners, abrasive cleaners, solvents, and insect repellents that can damage plastic components and finishes. 6 Troubleshooting

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NOTE:
The administrator can edit basic driver information in the
driver profile, but the Garmin eLog app does not support editing
duty status records from the administrator account. To correct a
duty status record, the driver must log in to the driver profile and
edit the record (
Editing a Duty Status Record
, page 3
).
1
Log in to an administrator account.
2
Select a driver profile.
3
Select
>
Edit Profile
.
4
Select an option:
•
To edit driver information, select a field to update it.
•
To reset the profile password, select
Reset Password
.
•
To deactivate the profile, select
Deactivate Profile
.
Enabling the Yard Move Exemption
An administrator can enable or disable an exemption rule for
using the Yard Move duty status. When enabled, the setting
allows drivers to maintain a Yard Move status when the vehicle
has been turned off and restarted. Drivers are automatically
moved to Driving status when the vehicle exceeds 20 mph.
1
Log in to an administrator account.
2
Select
Settings
>
Yard Move Exemption
.
Troubleshooting
Garmin Support Center
Go to
support.garmin.com
for help and information, such as
product manuals, frequently asked questions, videos, and
customer support.
Updating Device Firmware
NOTICE
You must keep your device firmware updated to maintain
compliance with FMCSA regulations.
The Garmin eLog app notifies you when firmware updates for
your Garmin eLog adapter are available.
Park the vehicle in a safe location with the engine running
until the update is complete.
NOTE:
Do not turn off the engine during the update process.
Restoring Data
You can restore backed up data from a USB storage device.
This can be useful if you need to reinstall the Garmin eLog app,
or if you need to install the app on a different device.
NOTE:
You can restore backed up data only while your are
setting up the Garmin eLog app.
1
Open the
Garmin eLog app to start the setup process.
2
Follow the on-screen instructions to install the Garmin eLog
adapter in the vehicle diagnostic port (
Installation
, page 1
)
and complete the pairing process.
3
Select
Restore from Backup
.
4
Insert a USB storage device containing backup files into the
USB port on the Garmin eLog adapter.
The light ring on the adapter glows green and plays a tone
when it is ready to restore data.
5
Select a backup file.
6
Select
Restore
.
The light ring on my adapter is flashing red
The light ring on the Garmin eLog adapter flashes red when the
vehicle is moving and a driver is not logged into the Garmin
eLog app, or when an incompatible USB mass storage device is
connected.
•
Verify Bluetooth wireless technology is enabled on your
mobile device.
•
Verify location services are enabled on your mobile device.
•
Log into the Garmin eLog app when the vehicle is stopped.
•
Verify your USB mass storage device is functioning correctly
and that it is using the FAT32 file system.
I forgot to change my duty status
You can update individual duty status entries (
Editing a Duty
Status Record
, page 3
).
The odometer on my vehicle does not match
the app
The Garmin eLog adapter reads the vehicle mileage directly
from the Electronic Control Module (ECM) on the vehicle.
Occasionally, variations in the vehicle due to repairs, upgrades,
or modifications can cause differences between the instrument
cluster and the ECM.
The following items are possible causes of variation.
•
The circumference of the tires was changed.
•
There are differences between the types of sensors used in
the engine ECM and instrument cluster.
•
The engine ECM was reprogrammed or replaced.
•
The instrument cluster was reprogrammed or replaced.
•
Possible firmware defects exist in the instrument cluster or
the engine ECM.
•
The vehicle manufacturer or supplier accumulated distance
while testing vehicle components.
Device Information
Specifications
Operating temperature range
From -20° to 55°C (from -4° to 131°F)
Radio frequency/protocol
2.4 GHz Bluetooth
Input voltage
8-40 V, 1 A DC
Device Care
NOTICE
Avoid extreme shock and harsh treatment, because it can
degrade the life of the product.
Do not store the device where prolonged exposure to extreme
temperatures can occur, because it can cause permanent
damage.
Do not use a sharp or abrasive object to clean the device.
Avoid chemical cleaners, abrasive cleaners, solvents, and insect
repellents that can damage plastic components and finishes.
6
Troubleshooting