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Gateway E-4350 Gateway E-4350 Computer User's Guide - Page 61

Troubleshooting

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Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See "Sound" on page 68. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. ■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see "Identifying drive types" on page 29. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 39. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see "Adjusting the volume" on page 25. www.gateway.com 55

Section	Page
Getting Help	7
Help and Support	8
To start Help and Support:	8
Searching for a topic	9
Using Your Computer guide	9
To access the Using Your Computer guide:	9
Online help	10
Gateway contact information	10
Identifying your computer	10
Checking Out Your GatewayComputer	11
Front	12
Back	14
Locating your serial number	17
Microsoft Certificate of Authenticity	17
Finding your specifications	18
Accessories	19
Memory	19
Printers	19
Storage Devices	19
USB flash drive	20
Uninterruptible power supplies	20
Getting Started	21
Working safely	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Setting up your computer and computer accessories	23
Sitting at your computer	23
Avoiding discomfort and injury from repetitive strain	24
Protecting from power source problems	24
Checking the voltage selection	24
To set the voltage selection switch:	25
Starting your computer	25
To start your computer:	25
Waking up your computer	26
Turning off your computer	26
To turn off your computer:	26
Restarting (rebooting) your computer	27
To close unresponsive programs and restart your computer:	27
Using the keyboard	28
Standard keyboard	28
Multifunction keyboard	29
Special-function buttons	30
Wireless keyboard	31
Adjusting the volume	31
To adjust the overall volume level using hardware controls:	31
Installing a printer, scanner, or other peripheral device	32
Using Drives and Ports	33
Using the diskette drive	34
To use a diskette:	34
Using the CD or DVD drive	35
Identifying drive types	35
Inserting a CD or DVD	36
To insert a CD or DVD:	36
Playing a CD	37
Playing a DVD	37
Creating CDs and DVDs	37
Maintaining Your Computer	39
Caring for your computer	40
Updating Windows	40
To run Windows Update:	40
Protecting your computer from viruses	41
To scan for viruses:	41
To remove a virus:	42
To update Norton AntiVirus:	42
Cleaning your computer	43
Cleaning the exterior	43
Cleaning the keyboard	43
Cleaning the monitor	44
Cleaning the mouse	44
To clean your trackball mouse:	44
To clean your optical mouse:	45
Cleaning CDs or DVDs	45
Restoring your system	46
Microsoft System Restore	46
To run Microsoft System Restore:	46
Reinstalling programs and drivers	46
To reinstall your program or driver:	46
Restoring your computer to the original configuration	47
To restore your computer to the original configuration:	47
Preventing static electricity discharge	48
Opening the case	49
To open the case:	49
Removing the front bezel	50
To remove the front bezel:	50
To replace the front bezel:	52
Closing the case	53
To close the case:	53
Installing memory	54
To install or replace DIMM memory:	54
Replacing the system battery	56
To replace the battery:	56
Troubleshooting	59
Safety guidelines	60
First steps	60
Troubleshooting	61
Add-in cards	61
The computer does not recognize an add-in card	61
Audio	61
CD or DVD drives	61
The computer does not recognize a disc or the CD or DVD drive	61
Audio CD does not produce sound	61
A DVD movie will not play	62
Computer	62
The computer will not start	62
Diskette drive	63
The diskette drive is not recognized	63
You cannot save a file to diskette or you see the message “disk is full or write-protected”	63
You see a “Access Denied” or “Write protect” error message	63
You see a “Disk is full” error message	63
You see a “Non-system disk” or “Disk error” error message	63
The diskette drive LED is lit continuously	64
DVD drives	64
File management	64
A file was accidentally deleted	64
To restore deleted files:	64
Hard drive	64
You see an “Insufficient disk space” error message	64
You see a “Data error” message	65
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	65
You see a “Non-system disk” or “disk error” error message	65
Internet	65
You cannot connect to the Internet	65
You see an “Unable to locate host” message and are unable to browse the Internet	66
Connecting to a Web site takes too long	66
People are sending you e-mail messages, but you have not received any mail	66
Keyboard	66
The keyboard does not work	66
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	67
Liquid spilled in the keyboard	67
Memory	67
You see a “Memory error” message	67
You see a “Not enough memory” error message	67
Modem (dial-up)	67
Your modem does not dial or does not connect	67
To check the dialing properties:	68
You cannot connect to the Internet	68
Your 56K modem does not connect at 56K	69
Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K m...	69
The modem is not recognized by your computer	69
To run modem diagnostics:	69
The modem is noisy when it dials and connects	70
To turn down the modem volume:	70
Monitor	70
The screen resolution is not correct	70
The computer is running but there is no picture	71
The color is not uniform	71
Why is there a horizontal line or wire visible across the monitor screen?	71
The text on the display is dim or difficult to read	71
Mouse	72
The mouse does not work	72
The mouse works erratically	72
Networks	72
You cannot connect to your company network	72
Passwords	73
Your computer does not accept your password	73
Power	73
Your computer will not turn on	73
Printer	73
The printer will not turn on	73
The printer is on but will not print	73
To set a default printer:	73
You see a “Printer queue is full” error message	74
To make sure that the printer is not set to work offline:	74
You see a “Printer is out of paper” error message	74
Sound	74
You are not getting sound from the speakers	74
Networking Your Computer	77
Introduction to Networking	78
Ethernet, Fast Ethernet, or Gigabit Ethernet	78
Using a router	78
Example router-based Ethernet network	79
Equipment you need for a router-based Ethernet network	79
Determining if an Ethernet is already installed on your computers	80
To determine if Ethernet is already installed on your computer:	80
Creating an Ethernet network	80
Installing Ethernet cards and drivers	80
Making sure your broadband connection works	81
Naming the computers and the workgroup	81
To identify this computer on the network:	81
Configuring the TCP/IP protocol	82
Terms you should know	82
Using a DHCP server	82
To use a DHCP server	82
Setting up an Ethernet network	84
Setting up a network using a router	85
To set up a network using a router:	86
Configuring your router	86
To configure the Linksys EtherFast Cable/DSL router:	86
Testing your network	88
Troubleshooting Your Ethernet network	89
You cannot see the other computers on your network	89
The computer does not recognize an add-in Ethernet card	89
Your Ethernet network is running slower than you expect	89
Safety, Regulatory, and Legal Information	91
Index	99
A	99
B	99
C	99
D	100
E	100
F	101
G	101
H	101
I	101
J	101
K	101
L	102
M	102
N	102
O	102
P	102
R	103
S	103
T	104
U	104
V	104